Spot Score

UserZoom

Streamline your usability testing for better UX.

3.7

(326)

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UserZoom offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is UserZoom?

Affiliate Disclosure

UserZoom ( www.usertest.me ) is UX software that allows to conduct remote usability tests and get feedback from users in minutes, so designers can spend time fixing problems instead of scheduling tests, recruiting users, and analyzing results.

Pricing

UserZoom offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

UserZoom software demo

UserZoom has not given any software demo yet

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UserZoom was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

UserZoom Features

Show Feature Explanation

Features Score:

Screen Activity Recording

UserZoom Pricing

Visit website

Free Trial

Not available

UserZoom Pricing

UserZoom offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

Basic

A single platform
Unlimited seats
Enterprise-level security
True partnership
Access the right users

Custom

Volume of daily UX research
International research needs
Specialized profiles you need to target
Number of users you typically target
UX research workshops to improve team skills.

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Explore in-depth pricing

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UserZoom Reviews & Ratings

3.7

Very Good

Based on 326 ratings & 54 reviews

Rating Distribution

Excellent

(22)

Very Good

(14)

Good

(6)

Poor

(0)

Terible

(12)

Expert's Review

UserZoom, now part of UserTesting, offers a robust platform for conducting user research with notable strengths. Users appreciate the affordability and ease of use, making it accessible for various businesses. The platform allows for seamless interaction with users, aiding in direct feedback collection. It facilitates the segmentation of users and offers valuable ...Read more

UserZoom pros and cons

Facilitates direct interaction with users, aiding in better user experience understanding.
Affordable option suitable for cost-conscious users.
Eases analysis of research interviews through features like keyword tagging and segmentation.
Offers flexibility for conducting various types of user tests.

Reports of missed payments and cancellations after completing surveys.
Challenges with specific surveys not meeting standards or glitching during use, affecting user experience.

User Review

Sam Valerie

08/27/24

1 out of 5

UserZoom never showed.

Had an appointment for a 60 minute remote user test using the app UserZoom. It got confirmed multiple times via email and text from TestingTime (which ...

Stephen Lang

07/18/24

1 out of 5

Abusive PsOS

Abusive PsOS. You can be well into a survey when it reports 'The survey you TRIED to enter has been closed' (my emphasis) and sends you to a ...

Leslie Blum

04/26/24

5 out of 5

I absolutely love it

I absolutely love it. I have made so much from doing their surveys (studies) through Inbox Dollars. Highly recommend!!!

Company Feedback

03/13/24

1 out of 5

ABSOLUTELY SUCK

They absolutely suck. I've been completing surveys on Swagbucks for over 5 years and at times Userzoom uses the Swagbucks platform. More often than ...

View all Reviews

UserZoom Customers

Adobe

Lenovo

Ryanair

Oracle

Microsoft

Coca-Cola

The New York Times

GAP

MCKESSON

Ups

aetna

usbank

Money Super Market

UserZoom Support

Contact

+1 866-599-1550

Customer Service

Online

Location

San Jose, California

Reach out to UserZoom Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

UserZoom is a UX Software. UserZoom offers User Research, User Journeys, Usability Testing, Unmoderated Testing, Screen Activity Recording and many more functionalities.

Some top alternatives to UserZoom includes Figma, UserX, UXtweak, User Insights and Proven by Users.

Yes, UserZoom provides API.

Yes, UserZoom provides a mobile app.

UserZoom is located in San Jose, California

UserZoom offers Quotation Based pricing model

We don't have information regarding integrations of the UserZoom as of now.

The starting price is not disclosed by UserZoom. You can visit UserZoom pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].