9.5
Spot Score
UserZoom Review: Is It The Right UX Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001UserZoom offers custom pricing plan
Adobe
Lenovo
Ryanair
Oracle
MicrosoftTrusted by many companies including Adobe
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for UserZoom
UserZoom is a UX software platform used by UX designers, product managers, and user researchers in small to medium businesses. With a rating of 3.7 out of 5 from 326 reviews, it indicates a mixed reception, suggesting that while many find value, there are notable areas for improvement.
The platform excels in facilitating direct interaction with users, which aids in understanding user experiences more deeply. Additionally, its affordability makes it an attractive option for cost-conscious teams. However, some users report issues with specific surveys glitching, which can disrupt the research process.
Quick facts about UserZoom
What is UserZoom?
UserZoom ( www.usertest.me ) is UX software that allows to conduct remote usability tests and get feedback from users in minutes, so designers can spend time fixing problems instead of scheduling tests, recruiting users, and analyzing results.
Pricing
UserZoom offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
UserZoom Screenshots
UserZoom was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider UserZoom
- Use cases
- UX research teams, Product design teams, Customer experience teams
- Team types
- UX designers, Product managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose UserZoom
Facilitates direct interaction with users for better UX understanding
Affordable pricing suitable for cost-conscious users
Features like keyword tagging and segmentation ease analysis of research interviews
Is UserZoom right for you?
Best for affordable, flexible remote UX testing with direct user interaction.
Choose UserZoom if
- You need a cost-effective solution for small to medium UX research teams.
- You want to quickly conduct remote usability tests without complex setup.
- You require features like keyword tagging and segmentation for deeper analysis.
Consider alternatives if
- Your organization demands flawless survey execution without glitches or errors.
- You rely on guaranteed high survey volumes and reliable payment processing.
What buyers should know before shortlisting UserZoom
UserZoom, now part of UserTesting, offers a robust platform for conducting user research with notable strengths. Users appreciate the affordability and ease of use, making it accessible for various businesses.
The platform allows for seamless interaction with users, aiding in direct feedback collection. It facilitates the segmentation of users and offers valuable insights into user experiences, helping to inform design decisions effectively.
While UserZoom has received criticism for occasional glitches and payment issues, its overall functionality and support staff are highlighted as beneficial. Users commend the platform for its versatility in conducting both moderated and unmoderated tests, making it a valuable tool for conducting interviews and gathering user feedback.
Despite some instances of technical challenges and communication issues, UserZoom remains a popular choice for businesses seeking to enhance their user testing capabilities and derive valuable insights.
UserZoom pros and cons
- UserZoom pros
Facilitates direct interaction with users for better UX understanding
Affordable pricing suitable for cost-conscious users
Features like keyword tagging and segmentation ease analysis of research interviews
- UserZoom cons
Reports of missed payments and cancellations after completing surveys
Survey glitches and specific surveys not meeting quality standards
Ready to try it?
Get started with UserZoom
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare UserZoom side-by-side with top UX Software alternatives.
What is the pricing of UserZoom?
UserZoom uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
UserZoom Pricing Plans
UserZoom reviews and ratings
Buyer sentiment
Users appreciate UserZoom's affordability and ease of use but express concerns about payment reliability and survey glitches.
What buyers like
- Ease of use
- Affordability
- Direct user interaction
Common complaints
- Payment issues
- Survey glitches
What users are saying
SV
Sam Valerie
08/27/24
UserZoom never showed.
Had an appointment for a 60 minute remote user test using the app UserZoom. It got confirmed multiple times via email and text from TestingTime (which ...
Read more
SL
Stephen Lang
07/18/24
Abusive PsOS
Abusive PsOS. You can be well into a survey when it reports 'The survey you TRIED to enter has been closed' (my emphasis) and sends you to a ...
Read more
LB
Leslie Blum
04/26/24
I absolutely love it
I absolutely love it. I have made so much from doing their surveys (studies) through Inbox Dollars. Highly recommend!!!
CF
Company Feedback
03/13/24
ABSOLUTELY SUCK
They absolutely suck. I've been completing surveys on Swagbucks for over 5 years and at times Userzoom uses the Swagbucks platform. More often than ...
Read more
TS
Terry S
12/30/23
You will do a survey for them and put…
You will do a survey for them and put your time in and then they will tell you it doesn't meet their standards. However, I am sure they use the ...
Read more
E
Emmy
10/29/23
Scammer
It's a complete scam I used to do these all the time on Swagbucks and now every time I do a survey it says I didn't meet quality standards nasty scam ...
Read more
What are the features of UserZoom?
For mobile is a software feature that allows users to access and use software applications on their mobile devices. With the increasing use…
For Websites is a software feature that is designed specifically for websites to enhance their functionality and performance. This feature o…
A heat map (or heatmap) is a color-coded graphical representation of data. Heatmaps make it simple to see and understand complex data at a g…
Prototyping is a software feature that allows developers to create a working model or demo of their proposed software or application. It is…
Screen activity recording is a key feature found in various software that allows users to capture and save their on-screen activities. This…
Unmoderated testing is a software feature that allows users to test, evaluate, and provide feedback on a product or service without the pres…
The term "usability testing" refers to the process of evaluating a product or service by putting it to the test with real people. Participan…
When utilizing a website, a user journey is a path that a user can take to attain their goal. User journeys are used to identify multiple ro…
User research is a vital aspect of software development that involves understanding the needs, preferences, and expectations of the users. I…
UserZoom security and data handling
Key compliance certifications and security features for IT and security teams evaluating UserZoom.
Certifications
Security features
Developer & data
Alternatives to UserZoom
Recommended
Sleek, stylish, and always ready to ...
9.8
Very Good
UserZoom Customers
Adobe
Lenovo
Ryanair
Oracle
Microsoft
Coca-Cola
The New York Times
GAP
MCKESSON
Ups
aetna
usbank
Money Super Market
UserZoom Support Options
Frequently Asked Questions About UserZoom
Common questions buyers ask before choosing UserZoom.
UserZoom is a UX Software. UserZoom offers User Research, User Journeys, Usability Testing, Unmoderated Testing, Screen Activity Recording and many more functionalities.
UserZoom is a strong fit if: You need a cost-effective solution for small to medium UX research teams.; You want to quickly conduct remote usability tests without complex setup.. Consider alternatives if: Your organization demands flawless survey execution without glitches or errors.; You rely on guaranteed high survey volumes and reliable payment processing..
Buyers commonly note the following limitations of UserZoom: Reports of missed payments and cancellations after completing surveys; Survey glitches and specific surveys not meeting quality standards; Spam emails and aggressive lead generation causing privacy concerns.
Some top alternatives to UserZoom includes Figma, UserX, UXtweak, User Insights and Proven by Users.
UserZoom offers Quotation Based pricing model
The starting price is not disclosed by UserZoom. You can visit UserZoom pricing page to get the latest pricing.
Ready to try it?
Get started with UserZoom
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].