9.7
Spot Score
UserTesting Review: Is It The Right UX Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2UserTesting offers custom pricing plan
Microsoft
Expedia
FamilySearch
EverynoteTrusted by many companies including Microsoft
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for UserTesting
UserTesting at 4.1/5 from 2,396 reviews and SpotScore 9.7 is the primary choice for UX researchers running moderated and unmoderated tests at medium to large enterprises. Product managers use it to collect feedback on prototypes and live features. Marketing teams leverage it for ad testing and messaging validation. The platform's signup and test launch process requires minimal configuration, reducing time to first feedback. A documented limitation is inconsistent test availability, which creates gaps between test completion and new opportunity qualification.
User testing software collects feedback from real users on websites, apps, and prototypes through recorded sessions, surveys, and task-based interactions. Teams use it to validate design decisions and reduce the cost of late-stage design changes.
Quick picks:
What is UserTesting?
UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say and think about their products, services, and marketing campaigns with the help of research participants that use prototypes in a lab environment.
Pricing
UserTesting offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
UserTesting Software Demo
UserTesting was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider UserTesting
- Use cases
- User experience research, Product development feedback, Marketing campaign testing
- Team types
- UX researchers, Product managers
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose UserTesting
User-friendly interface enabling quick sign-up and testing
Provides a platform for rapid user feedback and reviews
Legitimate platform that pays users reliably for participation
Is UserTesting right for you?
Best for medium to large companies seeking rapid user feedback on prototypes.
Choose UserTesting if
- You need quick, reliable user feedback for UX research and product development.
- Your team includes UX researchers, product managers, or marketing professionals.
- You want a simple, low-complexity setup with a user-friendly testing platform.
Consider alternatives if
- You are a small startup or have a limited budget for UX testing tools.
- Your organization requires extensive, responsive customer support.
What buyers should know before shortlisting UserTesting
UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths.
One of the key benefits of UserTesting is its user-friendly interface, allowing individuals to easily sign up and start testing right away. The platform provides a flexible way to make money instantly, making it a suitable option for those looking for extra spending money or a side gig.
Users have reported earning significant amounts over time, showcasing the earning potential of the platform. While issues like biased customer interactions and occasional technical glitches exist, UserTesting still offers a legitimate way for users to earn extra cash.
It's important to note that patience and perseverance may be required to navigate through potential challenges. Overall, UserTesting can be a valuable resource for individuals looking to earn additional income in their spare time.
UserTesting pros and cons
- UserTesting pros
User-friendly interface enabling quick sign-up and testing
Provides a platform for rapid user feedback and reviews
Legitimate platform that pays users reliably for participation
- UserTesting cons
Inadequate customer support causing user frustration
Inconsistent availability of tests for participants
Ready to try it?
Get started with UserTesting
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare UserTesting side-by-side with top UX Software alternatives.
What is the pricing of UserTesting?
UserTesting uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
UserTesting reviews and ratings
Buyer sentiment
Users appreciate the platform's ease of use and earning potential but express concerns about customer support and test availability.
What buyers like
- Ease of use
- Quick feedback collection
- Reliable payments
Common complaints
- Customer support issues
- Inconsistent test availability
What users are saying
SS
Sara Strangl
11/26/24
Worst of the worst, SCAM, Poor payment structure. Support is a nightmare and wont help you ever!
Worst of the worst, stay away from this. They only care about customers, you will spend hours to give feedback but they wont pay you at the end since ...
Read more
SS
Sara Strangl
11/26/24
Worst of the worst, SCAM, Poor payment structure. Support is a nightmare and wont help you ever!
Worst of the worst, stay away from this. They only care about customers, you will spend hours to give feedback but they wont pay you at the end since ...
Read more
PS
P S
10/15/24
You will be bullied by some customers, and have to be OK with that:(
It's legitimate site, not a scam; and you can earn some $, if you have the time. It's not difficult to understand how to do the tests, too. However, ...
Read more
T
Taylor
10/10/24
After a year, account deactivated with pending payments
After using it for over a year and making quite a bit of money, I was deactivated. And I have pending money in my account that I am still owed. ...
Read more
U
UT
10/10/24
Users are not priority - if they earn money, you get a portion
A side gig if you are really tight on money (I was able to earn max $100 in a month - not consistent nor average) BUT only if you have a LOT of time ...
Read more
JI
Jayvee Iglesia
09/01/24
it was great experience
Date of experience: September 01, 2024
- See if UserTesting fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of UserTesting?
Animation is a powerful tool used in various industries such as film, television, advertising, and gaming to bring visuals to life. It is th…
For mobile is a software feature that allows users to access and use software applications on their mobile devices. With the increasing use…
For Websites is a software feature that is designed specifically for websites to enhance their functionality and performance. This feature o…
Prototyping is a software feature that allows developers to create a working model or demo of their proposed software or application. It is…
Screen activity recording is a key feature found in various software that allows users to capture and save their on-screen activities. This…
Unmoderated testing is a software feature that allows users to test, evaluate, and provide feedback on a product or service without the pres…
The term "usability testing" refers to the process of evaluating a product or service by putting it to the test with real people. Participan…
When utilizing a website, a user journey is a path that a user can take to attain their goal. User journeys are used to identify multiple ro…
User research is a vital aspect of software development that involves understanding the needs, preferences, and expectations of the users. I…
UserTesting security and data handling
Key compliance certifications and security features for IT and security teams evaluating UserTesting.
Certifications
Security features
Developer & data
Alternatives to UserTesting
Recommended
Sleek, stylish, and always ready to ...
9.8
Excellent
UserTesting Customers
Microsoft
Expedia
FamilySearch
Everynote
UserTesting Support Options
Frequently Asked Questions About UserTesting
Common questions buyers ask before choosing UserTesting.
UserTesting is a UX Software. UserTesting offers User Research, User Journeys, Usability Testing, Unmoderated Testing, Screen Activity Recording and many more functionalities.
UserTesting is a strong fit if: You need quick, reliable user feedback for UX research and product development.; Your team includes UX researchers, product managers, or marketing professionals.. Consider alternatives if: You are a small startup or have a limited budget for UX testing tools.; Your organization requires extensive, responsive customer support..
Buyers commonly note the following limitations of UserTesting: Inadequate customer support causing user frustration; Inconsistent availability of tests for participants; Unfair client ratings impacting user access to tests and payments.
Some top alternatives to UserTesting includes Figma, UXCam, UserX, UXtweak and Proven by Users.
UserTesting offers Quotation Based pricing model
The starting price is not disclosed by UserTesting. You can visit UserTesting pricing page to get the latest pricing.
Ready to try it?
Get started with UserTesting
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
