Which is better, Touchpoint or Bigin by Zoho CRM?

Bigin by Zoho CRM edges out Touchpoint based on user ratings across 119 reviews. That said, the best pick depends on your workflow — Touchpoint may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Touchpoint and Bigin by Zoho CRM?

Key differences between Touchpoint and Bigin by Zoho CRM include pricing (Touchpoint starts at undisclosed vs Bigin by Zoho CRM at $7); target audience (Touchpoint targets Large Enterprises while Bigin by Zoho CRM serves Small Business); free trial availability (Bigin by Zoho CRM offers one, Touchpoint does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Touchpoint and Bigin by Zoho CRM offer a Free trial?

Bigin by Zoho CRM offers Free Trial, but Touchpoint does not.

Who are the typical users of Touchpoint?

Touchpoint is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Bigin by Zoho CRM?

Bigin by Zoho CRM is designed for Small Business.

What is the starting price of Touchpoint and Bigin by Zoho CRM?

The starting price of Bigin by Zoho CRM is $7/User/Month. Pricing for Touchpoint is unavailable.

What are the best alternatives to Touchpoint?

Some top alternatives to Touchpoint include Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv, SalesCRM.

What are the best alternatives to Bigin by Zoho CRM?

Some top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.

Touchpoint vs Bigin by Zoho CRM Comparison

Last updated: May 18, 2026

Touchpoint

Starting at Contact for pricing

Large Enterprises
Medium Business

Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of small- and medium-sized businesses,…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Bigin by Zoho CRM leads on user satisfaction with a 4.3-star rating across 119 reviews.

Touchpoint vs Bigin by Zoho CRM — at a glance

Feature	Touchpoint	Bigin by Zoho CRM
Rating	—	4.3 / 5
Reviews	—	119
Starting price	Contact for pricing	$7 /User/Month
Free trial	No	Yes
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Small Business
Category	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	—	Available
Support modes	Online	Business Hours, Online
Certifications	—	—
Data residency	US	Global

Key differences between Touchpoint and Bigin by Zoho CRM

Pricing: Bigin by Zoho CRM starts at $7 /User/Month. Touchpoint pricing is not publicly listed.
Free trial: Bigin by Zoho CRM offers a free trial; Touchpoint does not.
Target audience: Touchpoint is built for Large Enterprises and Medium Business, while Bigin by Zoho CRM targets Small Business.
Deployment: Touchpoint supports SaaS/Web/Cloud; Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Touchpoint vs Bigin by Zoho CRM — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Touchpoint Talk to an expert Talk to an expert	Bigin by Zoho CRM (279) Visit website Visit Website *sponsored

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Touchpoint

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Touchpoint typically suits Large Enterprises and Medium Business. Bigin by Zoho CRM tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Touchpoint is the all-in-one platform to unify and streamline customer engagement from the moment they consider your product to after-sales support. It is designed to meet the needs of ... Read More about Touchpoint	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Not Available	Starts from $7 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score What's this? ↗	7.9/10	9.0/10
User Ratings Based on verified Spotsaas reviews		4.3 (119)
	Get pricing help	Visit website

Software Demo

Demo	Touchpoint has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Touchpoint and Bigin by Zoho CRM Compare on Features?

Total Features	8 Features	10 Features
Unique Features	No unique features	No unique features
	Get Quote	Visit website

Compare Touchpoint and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$7 , Billed Yearly
Pricing Plans	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

HIPAA	✗ No	✗ No
Data Residency	🇺🇸 US	🌐 Global

Touchpoint User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.3 (based on 119 reviews)
Rating Distribution	No reviews available for this product	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	What buyers like Unified customer engagement Real-time interaction tracking All-in-one platform Common complaints Limited to small/medium businesses May lack advanced features Not suitable for large enterprises	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Unifies customer interactions in one platform. Tracks customer engagement in real-time. Designed specifically for SMBs. Limited scalability for larger businesses. May lack advanced analytics features.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

List of Customers

Customers	No Customers information available.	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	1 Screenshots	1 Screenshots
Videos	No videos available.	2 Videos

Top Alternatives to Touchpoint and Bigin by Zoho CRM in 2026

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Touchpoint or Bigin by Zoho CRM?: Bigin by Zoho CRM edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Touchpoint and Bigin by Zoho CRM offer a free trial?: Bigin by Zoho CRM offers a free trial. Touchpoint does not.
What is the starting price of Touchpoint vs Bigin by Zoho CRM?: Touchpoint starts at Contact for pricing. Bigin by Zoho CRM starts at $7 /User/Month.
What are the top alternatives to Touchpoint?: Top alternatives to Touchpoint include Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv, SalesCRM.
What are the top alternatives to Bigin by Zoho CRM?: Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.

Touchpoint vs Bigin by Zoho CRM Comparison

Touchpoint

Bigin by Zoho CRM

Touchpoint vs Bigin by Zoho CRM — at a glance

Key differences between Touchpoint and Bigin by Zoho CRM

Touchpoint vs Bigin by Zoho CRM — find the better fit before you commit.

Touchpoint

Bigin by Zoho CRM

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How do Touchpoint and Bigin by Zoho CRM Compare on Features?

Compare Touchpoint and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Touchpoint User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Touchpoint and Bigin by Zoho CRM in 2026

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Frequently asked questions