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Compare Tanium Asset vs Atera vs Zendesk Support vs Zoho Desk

Tanium Asset
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Atera - Help Desk Software
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Overview

Description

Tanium Asset is ITAM software that delivers real-time visibility into IT assets across the enterprise. It enables user to manage the life cycle of important assets: servers, databases, ... Read More

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $129 , monthly
Free Trial Availability
  • No free trial
Spotsaas Score

7.6/10

Not Available

User Ratings
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Software Demo

Demo

Tanium Asset has not given any software demo yet

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Features

Total Features

9 Features

48 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $129 , monthly
          Pricing Plans
          • Not Available
          • Pro

            $159

            /user/month

            • Remote management automations & scripting

            • Windows support

            • Remote monitoring and alerts

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          • Growth

            $209

            /user/month

            • All the magnitude of Pro

            • Mac and Linux support

            • Remote access using AnyDesk

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          • Power

            $249

            /user/month

            • All the power of Growth

            • Custom analytics

            • Custom support addresses (unlimited)

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          246

          Very Good

          27

          Good

          2

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Tanium Asset sets a high standard for real-time IT asset management in enterprise environments. From the moment I started using it, the platform delivered exceptional visibility into every corner ...Read more

          Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

          Pros and Cons
          • Tanium Asset excels in delivering up-to-the-minute insights into IT infrastructure, enabling proactive decision-making and faster incident response.

          • Seamlessly integrates with the broader Tanium platform, allowing organizations to tie asset visibility into endpoint security, compliance, and risk management workflows.

          • Built for large-scale environments, Tanium Asset easily handles asset management across complex, global infrastructures without compromising performance.

          • The platform supports a wide variety of asset types—ranging from servers and databases to mobile devices—making it a versatile solution for enterprises with diverse environments.

          • Organizations seeking a lightweight solution might find Tanium Asset overly complex or feature-rich for their simpler asset tracking needs.

          • Due to its depth and technical nature, onboarding may require dedicated training or IT expertise, especially for smaller or less experienced teams.

          • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

          • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

          • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

          • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

          • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

          • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Sodexo

          Sodexo

          Domino's

          Domino's

          TGI Fridays

          TGI Fridays

          Media and Screenshots

          Screenshots

          No screenshots available.

          Dashboard

          7 Screenshots

          Videos

          No videos available.

          video-0

          3 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Atera offers Free Trial, but Tanium Asset does not.

          Tanium Asset is designed for Large Enterprises, Medium Business and Small Business.

          Atera is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Atera begins at $129/user/month when monthly, while pricing details for Tanium Asset are unavailable.

          Some top alternatives to Tanium Asset includes Atera and SuperOps RMM.

          Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].