Symantec ServiceDesk vs Ivanti Service Manager Comparison
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Symantec ServiceDesk leads on user satisfaction with a 4.0-star rating across 33 reviews.
SpotSaaS Analysis
Symantec ServiceDeskIvanti Service Manager
The core difference between Symantec ServiceDesk and Ivanti Service Manager lies in their specific service management capabilities, with Symantec focusing more on incident management while Ivanti offers a broader suite of IT service management tools. Ideal buyers for Symantec ServiceDesk are organizations seeking robust incident resolution, whereas Ivanti Service Manager is suited for businesses looking for comprehensive IT service management solutions.
- Focuses on incident management - Aims to streamline support processes - Ideal for organizations prioritizing quick incident resolution - Offers integration with other Symantec products - Suitable for companies with existing Symantec infrastructure - Emphasizes ease of use for support teams
- Provides a comprehensive IT service management suite - Supports ITIL best practices for service delivery - Ideal for businesses needing a full-service management solution - Offers extensive customization options - Integrates with various IT tools and platforms - Focuses on improving overall IT efficiency and service quality
Symantec ServiceDesk vs Ivanti Service Manager — at a glance
| Feature | Symantec ServiceDesk | Ivanti Service Manager |
|---|---|---|
| Rating | 4.0 / 5 | 3.8 / 5 |
| Reviews | 33 | 386 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | — | SOC 2 |
| Data residency | US | Global |
Key differences between Symantec ServiceDesk and Ivanti Service Manager
- Free trial: Ivanti Service Manager offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: Symantec ServiceDesk scores higher with a 4.0-star average.
- Deployment: Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Symantec ServiceDesk vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Symantec ServiceDesk typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Symantec ServiceDesk and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
Data Residency | 🇺🇸 US | 🌐 Global |
Symantec ServiceDesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos | No videos available. |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Symantec ServiceDesk or Ivanti Service Manager?
- Symantec ServiceDesk edges out the other on user ratings (4.0 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Symantec ServiceDesk and Ivanti Service Manager offer a free trial?
- Ivanti Service Manager offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Symantec ServiceDesk vs Ivanti Service Manager?
- Symantec ServiceDesk starts at Contact for pricing. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.