Symantec ServiceDesk vs Back - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Symantec ServiceDesk (15) Get Quote Get Quote	Back (2) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More	Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More
Free Trial Availability	No free trial	Get Free Trial
User Ratings	4 (33)	5 (2)
	Get Quote	Get Quote

What Do Symantec ServiceDesk and Back Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

Symantec ServiceDesk User Reviews & Rating Comparison

User Ratings	4 (based on 33 reviews)	5 (based on 2 reviews)
Rating Distribution	Excellent 7 Very Good 5 Good 1 Poor 0 Terible 2	Excellent 2 Very Good 0 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	SoundCloud Netlify Statista

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots

Top Alternatives to Symantec ServiceDesk and Back in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Back offers Free Trial, but Symantec ServiceDesk does not.

Symantec ServiceDesk is designed for Large Enterprises, Medium Business and Small Business.

Back is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Symantec ServiceDesk and Back are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Symantec ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, ReadyDesk, Milldesk, Sitehelpdesk and BoldDesk.

Some top alternatives to Back includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk, Teamwork Desk, HelpDesk, Sitehelpdesk, LabiDesk, BoldDesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Symantec ServiceDesk vs Back - Which Service Desk Software Platform Is Better in July 2025?