SurveyMonkey vs Refiner Comparison
SurveyMonkey
Starting at $25 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or share it via email. When user n…
Refiner
Starting at $79 /Month
- Free Trial
- Large Enterprises
- Medium Business
Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web and mobile applications. Email…
SurveyMonkey vs Refiner — at a glance
| Feature | SurveyMonkey | Refiner |
|---|---|---|
| Rating | 5.0 / 5 | 5.0 / 5 |
| Reviews | 23 | 8 |
| Starting price | $25 /User/Month | $79 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | SOC 2 |
| Data residency | Global | US |
Key differences between SurveyMonkey and Refiner
- Pricing: SurveyMonkey starts at $25 /User/Month, while Refiner starts at $79 /Month.
- Target audience: SurveyMonkey is built for Freelancers / Consultants and Large Enterprises, while Refiner targets Large Enterprises and Medium Business.
- Deployment: SurveyMonkey supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Refiner supports SaaS/Web/Cloud.
SurveyMonkey vs Refiner — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for easy, customizable surveys in market and employee research.
- You need a simple, user-friendly tool to create and customize surveys quickly.
- Your team requires multiple distribution methods like embedding surveys or emailing links.
- You represent marketing, HR, or customer experience teams in small to large companies.
- You require advanced analytics and deep data reporting beyond basic plans.
- Your organization needs tight integration with specialized or niche enterprise software.
Large Enterprises, Medium Business, Small Business
SurveyMonkey typically suits Freelancers / Consultants and Large Enterprises. Refiner tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or ... Read More about SurveyMonkey | Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web ... Read More about Refiner |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.8/10 | 8.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Refiner has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do SurveyMonkey and Refiner Compare on Features?
Total Features | 16 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SurveyMonkey and Refiner on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
SurveyMonkey User Reviews & Rating Comparison
User Ratings | 5 (based on 8 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SurveyMonkey’s ease of use and flexibility but note limitations in advanced features and pricing clarity. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 8 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Box  intuit |  Qonto  Copy.ai  Moqups |
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Media and Screenshots
Screenshots |  5 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  6 Videos | No videos available. |
Top Alternatives to SurveyMonkey and Refiner in 2026
Alternatives |
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Related Blogs and Articles for Survey User Feedback Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SurveyMonkey or Refiner?
- SurveyMonkey and Refiner are closely matched with equal user ratings of 5.0. The right choice depends on your team size, budget, and specific Survey/ User Feedback Software needs.
- Do SurveyMonkey and Refiner offer a free trial?
- Yes, both SurveyMonkey and Refiner offer a free trial.
- What is the starting price of SurveyMonkey vs Refiner?
- SurveyMonkey starts at $25 /User/Month. Refiner starts at $79 /Month.
- What are the top alternatives to SurveyMonkey?
- Top alternatives to SurveyMonkey include Checkbox Survey, SmartSurvey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to Refiner?
- Top alternatives to Refiner include SmartSurvey, SightMill, SurveySparrow, Couchsurvey, ngSurvey.