8.3
Spot Score
Refiner Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Add to compare
Starts from $79 / Month when Billed Yearly
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
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FAQ
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What is Refiner?
Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web and mobile applications. Email surveys and shareable survey links add to Refiner's comprehensive toolkit, allowing you to track customer satisfaction metrics (NPS, CSAT, CES), gain unique insights through user and product research and leverage fine-grained targeting options based on user traits and behaviour. Refiner also facilitates real-
Pricing
Starts from $79 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Refiner Screenshots
Refiner was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Refiner
- Team types
- Large Enterprises, Medium Business
Why teams choose Refiner
Elegant design enhances user engagement.
Fine-grained targeting improves feedback relevance.
Comprehensive toolkit supports various feedback methods.
Is Refiner right for you?
What buyers should know before shortlisting Refiner
Refiner provides a sophisticated platform for collecting customer feedback through elegant survey widgets. Its targeting capabilities and integration options make it a strong choice for SaaS companies looking to enhance user experience.
Refiner pros and cons
- Refiner pros
Elegant design enhances user engagement.
Fine-grained targeting improves feedback relevance.
Comprehensive toolkit supports various feedback methods.
- Refiner cons
Limited analytics may not meet all needs.
Technical setup may be required for advanced features.
Ready to try it?
Get started with Refiner
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Refiner side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of Refiner?
Refiner Pricing Plans
Essentials
Get started in minutes with our NPS, CSAT, CES, and PMF templates
Build custom survey flows
In-App surveys (Web & Mobile)
Shareable survey links
Email surveys
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Growth
Includes features of Essentials plan, plus
Track user events
Two-way data sync with Segment.com
Advanced segmentation & targeting
Unlimited reporting dashboards
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Enterprise
Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously
Unlimited team members, SSO and fine grained access rights
Full white-label survey design
Multi language surveys
Yearly contract with dedicated support representative, concierge service and consulting
Show more +
Refiner reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 8 reviews, with consistently positive feedback.
What buyers like
- Elegant survey widgets
- On-brand user experience
- Fine-grained targeting options
Common complaints
- Limited advanced analytics
- May require technical setup
- Pricing can be high
What are the features of Refiner?
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Using email distribution lists, resource sharing, collaboration, research, and community engagement are all made easier. This strategy is co…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Phone Survey is a software feature that enables organizations to conduct surveys over the phone. This feature allows them to collect feedbac…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Refiner security and data handling
Key compliance certifications and security features for IT and security teams evaluating Refiner.
Certifications
Developer & data
Alternatives to Refiner
Refiner Customers
Qonto
Copy.ai
Moqups
Caya
Shine
Livestorm
MerciApp
Sleeknote
SEOMonitor
Prezly
Salesflare
Holded
OnTruck
Refiner Support Options
Frequently Asked Questions About Refiner
Common questions buyers ask before choosing Refiner.
Refiner is a Survey/ User Feedback Software. Refiner offers Skip Logic, Site Intercept Survey, Question Library, Phone Survey, Online Survey and many more functionalities.
Buyers commonly note the following limitations of Refiner: Limited analytics may not meet all needs.; Technical setup may be required for advanced features.; Pricing can be a barrier for smaller companies..
Some top alternatives to Refiner includes SmartSurvey, SightMill, SurveySparrow, Couchsurvey and feedback.farm.
Refiner offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Refiner is $79/Month when Billed Yearly
Ready to try it?
Get started with Refiner
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].