SmileBack vs Hively Comparison
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
Hively
Starting at $0 /month
- Large Enterprises
- Medium Business
Hively is a real-time customer feedback tool used by retail store managers and service business owners to capture shopper sentiment at the point of experience through simple emoji-style rating buttons. It lets customers…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
SmileBack vs Hively — at a glance
| Feature | SmileBack | Hively |
|---|---|---|
| Rating | 4.9 / 5 | 4.2 / 5 |
| Reviews | 30 | 57 |
| Starting price | $83 /Month | $0 /month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between SmileBack and Hively
- Pricing: SmileBack starts at $83 /Month, while Hively starts at $0 /month.
- Free trial: SmileBack offers a free trial; Hively does not.
- User satisfaction: SmileBack scores higher with a 4.9-star average.
- Deployment: SmileBack supports SaaS/Web/Cloud; Hively supports SaaS/Web/Cloud.
SmileBack vs Hively — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
Large Enterprises, Medium Business, Small Business
SmileBack typically suits Large Enterprises and Medium Business. Hively tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack | Hively is a real-time customer feedback tool used by retail store managers and service business owners to capture shopper sentiment at the point of experience through simple emoji-style ... Read More about Hively |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.9/10 | 7.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmileBack and Hively Compare on Features?
Total Features | 16 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmileBack and Hively on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmileBack User Reviews & Rating Comparison
User Ratings | 4.2 (based on 57 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 57 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |
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Videos |  3 Videos |  2 Videos |
Top Alternatives to SmileBack and Hively in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmileBack or Hively?
- SmileBack edges out the other on user ratings (4.9 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmileBack and Hively offer a free trial?
- SmileBack offers a free trial. Hively does not.
- What is the starting price of SmileBack vs Hively?
- SmileBack starts at $83 /Month. Hively starts at $0 /month.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Customer.guru, Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Hively?
- Top alternatives to Hively include SurveySparrow, SurveyRock, easyfeedback, Cognito Forms, Honestly Employee Engagement.