ServiceNow Software Asset Management vs Freshservice Comparison
ServiceNow Software Asset Management
Starting at Contact for pricing
- Large Enterprises
ServiceNow Software Asset Management, sold as SAM Pro, manages licenses, entitlements, deployments and SaaS spend inside the ServiceNow platform, drawing on the same CMDB as IT service management. It ships maintained lic…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Freshservice leads on user satisfaction with a 4.7-star rating across 934 reviews.
ServiceNow Software Asset Management vs Freshservice — at a glance
| Feature | ServiceNow Software Asset Management | Freshservice |
|---|---|---|
| Rating | — | 4.7 / 5 |
| Reviews | — | 934 |
| Starting price | Contact for pricing | $19 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Software License Management Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 |
| Data residency | — | Global |
Key differences between ServiceNow Software Asset Management and Freshservice
- Pricing: Freshservice starts at $19 /User/Month. ServiceNow Software Asset Management pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; ServiceNow Software Asset Management does not.
- Target audience: ServiceNow Software Asset Management is built for Large Enterprises, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- Deployment: ServiceNow Software Asset Management supports SaaS/Web/Cloud; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
ServiceNow Software Asset Management vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Software License Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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ServiceNow Software Asset Management vs Freshservice: Biggest differences
Start here before you go deeper into features.
ServiceNow Software Asset Management
Large Enterprises
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
ServiceNow Software Asset Management typically suits Large Enterprises. Freshservice tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceNow Software Asset Management, sold as SAM Pro, manages licenses, entitlements, deployments and SaaS spend inside the ServiceNow platform, drawing on the same CMDB as IT service ... Read More about ServiceNow Software Asset Management | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  ServiceNow Software Asset Management has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do ServiceNow Software Asset Management and Freshservice Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ServiceNow Software Asset Management and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
ServiceNow Software Asset Management vs Freshservice: Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
ServiceNow Software Asset Management vs Freshservice Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | — | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | — | 🌐 Global |
ServiceNow Software Asset Management User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | No expert review available for this product | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
ServiceNow Software Asset Management and Freshservice Customers
Customers | No Customers information available. |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
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Videos | No videos available. |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServiceNow Software Asset Management or Freshservice?
- Freshservice edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServiceNow Software Asset Management and Freshservice offer a free trial?
- Freshservice offers a free trial. ServiceNow Software Asset Management does not.
- What is the starting price of ServiceNow Software Asset Management vs Freshservice?
- ServiceNow Software Asset Management starts at Contact for pricing. Freshservice starts at $19 /User/Month.
- What are the top alternatives to ServiceNow Software Asset Management?
- Top alternatives to ServiceNow Software Asset Management include ManageEngine AssetExplorer, USU Software Asset Management, Flexera One, Xensam, BetterCloud.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.