Which is better, Second CRM or Salesforce Essentials?

Salesforce Essentials edges out Second CRM based on user ratings across 963 reviews. That said, the best pick depends on your workflow — Second CRM may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Second CRM and Salesforce Essentials?

Key differences between Second CRM and Salesforce Essentials include pricing (Second CRM starts at $4.25 vs Salesforce Essentials at $25); target audience (Second CRM targets Large Enterprises while Salesforce Essentials serves Small Business); free trial availability (Salesforce Essentials offers one, Second CRM does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Second CRM and Salesforce Essentials offer a Free trial?

Salesforce Essentials offers Free Trial, but Second CRM does not.

Who are the typical users of Second CRM?

Second CRM is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Salesforce Essentials?

Salesforce Essentials is designed for Small Business.

What is the starting price of Second CRM and Salesforce Essentials?

Pricing for Second CRM starts at $4.25/User/Month, whereas Salesforce Essentials starts at $25/User/Month.

What are the best alternatives to Second CRM?

Some top alternatives to Second CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

What are the best alternatives to Salesforce Essentials?

Some top alternatives to Salesforce Essentials include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, HubSpot CRM.

Second CRM vs Salesforce Essentials vs Bigin by Zoho CRM Comparison

Last updated: May 21, 2026

Second CRM

3.5(2 reviews)

Starting at $4.25 /User/Month

Large Enterprises
Medium Business

Second CRM Software provides your team with a single view of customer data and a common language for customer relationships. With one-click access to contextually relevant information across all channels, Second CRM help…

View Pricing Read Reviews

Salesforce Essentials

4.2(963 reviews)

Starting at $25 /User/Month

Free Trial
Small Business

Salesforce Essentials includes a complete set of customer relationship management software, the industry’s leading customer service solution, Salesforce Chatter, and training to get you up and running quickly in the clou…

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Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Salesforce Essentials leads on user satisfaction with a 4.2-star rating across 963 reviews.

Second CRM vs Salesforce Essentials vs Bigin by Zoho CRM — at a glance

Feature	Second CRM	Salesforce Essentials	Bigin by Zoho CRM
Rating	3.5 / 5	4.2 / 5	4.3 / 5
Reviews	2	963	119
Starting price	$4.25 /User/Month	$25 /User/Month	$7 /User/Month
Free trial	No	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Small Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	—	Available	Available
Support modes	Online	Online	Business Hours, Online
Certifications	SOC 2	—	—
Data residency	US	Global	Global

Key differences between Second CRM and Salesforce Essentials

Pricing: Second CRM starts at $4.25 /User/Month, while Salesforce Essentials starts at $25 /User/Month.
Free trial: Salesforce Essentials offers a free trial; Second CRM does not.
Target audience: Second CRM is built for Large Enterprises and Medium Business, while Salesforce Essentials targets Small Business.
User satisfaction: Salesforce Essentials scores higher with a 4.2-star average.
Deployment: Second CRM supports SaaS/Web/Cloud; Salesforce Essentials supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Second CRM vs Salesforce Essentials vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Second CRM (2) Talk to an expert Talk to an expert	Salesforce Essentials (38) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Second CRM

Best for

Large Enterprises, Medium Business, Small Business

Salesforce Essentials

Best for

Small Business

Bigin by Zoho CRM

Best for

Small Business

Second CRM typically suits Large Enterprises and Medium Business. Salesforce Essentials tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Second CRM Software provides your team with a single view of customer data and a common language for customer relationships. With one-click access to contextually relevant information ... Read More about Second CRM	Salesforce Essentials includes a complete set of customer relationship management software, the industry’s leading customer service solution, Salesforce Chatter, and training to get you up ... Read More about Salesforce Essentials	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $4.25 , Billed Yearly	Starts from $25 , Billed Yearly	Starts from $7 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	8.5/10	8.7/10	9.0/10
User Ratings Based on verified Spotsaas reviews	3.5 (2)	4.2 (963)	4.3 (119)
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Second CRM, Salesforce Essentials and Bigin by Zoho CRM Compare on Features?

Total Features	9 Features	8 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Second CRM, Salesforce Essentials and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$4.25 , Billed Yearly	$25 , Billed Yearly	$7 , Billed Yearly
Pricing Plans	Second CRM Foundation Get Started Centralize Customer Database Plan and Track Customer interactions Calendaring and Reminders Show more +	Salesforce Essentials Get Started Manage contacts Track relationships and deals Respond to customers Show more +	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	✗ No
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🇺🇸 US	🌐 Global

Second CRM vs Salesforce Essentials User Reviews & Rating Comparison

User Ratings	3.5 (based on 2 reviews)	4.2 (based on 963 reviews)	4.3 (based on 119 reviews)
Rating Distribution	0 2 0 0 0	28 10 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is mixed to positive across 2 reviews, with clear strengths and a few common watchouts. What buyers like Second CRM provides a single view of all customer data, improving decision-making and workflow. Teams can work with a common language, enhancing collaboration and efficiency. Quick access to contextually relevant information makes it easier to serve customers. Common complaints Initial setup may be time-consuming for larger teams or businesses with complex workflows. New users may experience a learning curve when first getting started with the platform. While useful, advanced customization might be limited without technical expertise.	Buyer sentiment Buyer sentiment is positive across 38 reviews, with strong overall satisfaction. What buyers like Highly customizable platform that easily adapts to specific business needs, with extensive integration capabilities and a wide variety of third-party app options. Intuitive and user-friendly interface for both admins and end users, making adoption and daily operations seamless. Out-of-the-box functionality enables quick implementation with minimal setup, allowing businesses to hit the ground running. Common complaints The extensive customizability and breadth of features can be overwhelming for new users or small businesses without significant technical expertise and support. The user interface, while powerful, can occasionally feel clunky or unintuitive, especially for first-time users or non-technical team members. Documentation and tutorials are not always comprehensive or localized, making it harder for users to grasp advanced features in some regions.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Offers a comprehensive view of customer interactions. Facilitates better communication among team members. Contextual insights drive informed decision-making. Customization may be limited for specific needs. New users might find it complex initially.	Comprehensive feature set supports diverse business needs. Strong customer service tools enhance client interactions. Cloud-based access allows for remote collaboration. Complexity may overwhelm new users. Higher pricing could be a barrier for small businesses.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	McDonald's Malaysiakini MDEC	Mashgin	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	No screenshots available.	2 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Second CRM or Salesforce Essentials?: Salesforce Essentials edges out the other on user ratings (4.2 vs 3.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Second CRM and Salesforce Essentials offer a free trial?: Salesforce Essentials offers a free trial. Second CRM does not.
What is the starting price of Second CRM vs Salesforce Essentials?: Second CRM starts at $4.25 /User/Month. Salesforce Essentials starts at $25 /User/Month.
What are the top alternatives to Second CRM?: Top alternatives to Second CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
What are the top alternatives to Salesforce Essentials?: Top alternatives to Salesforce Essentials include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, HubSpot CRM.

Second CRM vs Salesforce Essentials vs Bigin by Zoho CRM Comparison

Second CRM

Salesforce Essentials

Bigin by Zoho CRM

Second CRM vs Salesforce Essentials vs Bigin by Zoho CRM — at a glance

Key differences between Second CRM and Salesforce Essentials

Compare Second CRM vs Salesforce Essentials vs Bigin by Zoho CRM — and walk away knowing which one fits.

Second CRM

Salesforce Essentials

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How do Second CRM, Salesforce Essentials and Bigin by Zoho CRM Compare on Features?

Compare Second CRM, Salesforce Essentials and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Second CRM vs Salesforce Essentials User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions