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Compare Salesforce Service Cloud vs Freshdesk Customer Success

Overview

Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More

Introducing Freshdesk Customer Success – the ultimate solution for businesses looking to win and retain customers. This powerful customer success management software is designed ... Read More

Entry Level Pricing
  • Starts from $25 , yearly
  • Starts from $79 , Billed Yearly
Free Trial Availability
  • No free trial
Spotsaas Score

9.6/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

17 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $25 , yearly
        • $79 , Billed Yearly
        Pricing Plans
        • Starter Suite

          $25

          /user/month

          • Dynamic Email Marketing and Analytics

          • Out-of-the-box Sales Processes

          • Seamless Customer Service

          Show more +

        • Pro Suite

          $100

          /user/month

          • Everything in Starter plus Enhanced; Real-Time Chat

          • Greater Customization and Automation

          • Sales Quoting and Forecasting

          Show more +

        • Enterprise

          $165

          /user/month

          • AI for Customer Service

          • Self-Service Help Center

          • Workflow Automation

        • Browse all pricing plans
        • Estate

          • 10,000 Accounts

          • 100,000 Emails / month

          • 3 Maintained integrations

          Show more +

        • Forest

          • 200,000 Accounts

          • 250,000 Emails / month

          • 8 Maintained integrations

          Show more +

        Other Details

        Organization Types supported
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        Platforms Supported
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings

        No reviews available for the product

        Rating Distribution

        Excellent

        774

        Very Good

        6

        Good

        0

        Poor

        0

        Terible

        0

        No reviews available for the product

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Ticketmaster

        Ticketmaster

        IBM

        IBM

        NBC

        NBC

        Appcues

        Appcues

        7Geese

        7Geese

        Total Synergy

        Total Synergy

        Media and Screenshots

        Screenshots
        service cloud

        4 Screenshots

        IT adminstration

        6 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Salesforce Service Cloud offers Free Trial, but Freshdesk Customer Success does not.

        Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

        Freshdesk Customer Success is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Salesforce Service Cloud Starts at $25/user/month when yearly whereas for Freshdesk Customer Success Starts at $79/User/Month when Billed Yearly.

        Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

        Some top alternatives to Freshdesk Customer Success includes Parlor, ChurnZero, ClientSuccess, ProsperStack, Custify, Salesmachine, Churn360 and Freshdesk Customer Success (Formely Freshsuccess).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].