Salesforce Chat vs LiveChat vs ZoomInfo Chat Comparison
Salesforce Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe - regardless of language. For…
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
LiveChat leads on user satisfaction with a 4.4-star rating across 2,017 reviews.
Salesforce Chat vs LiveChat vs ZoomInfo Chat — at a glance
| Feature | Salesforce Chat | LiveChat | ZoomInfo Chat |
|---|---|---|---|
| Rating | — | 4.4 / 5 | — |
| Reviews | — | 2,017 | — |
| Starting price | Contact for pricing | $16 /User/Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | — | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | — | SOC 2, GDPR | SOC 2 |
| Data residency | Global | Global | US |
Key differences between Salesforce Chat and LiveChat
- Pricing: LiveChat starts at $16 /User/Month. Salesforce Chat pricing is not publicly listed.
- Free trial: LiveChat offers a free trial; Salesforce Chat does not.
- Deployment: Salesforce Chat supports SaaS/Web/Cloud; LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Salesforce Chat vs LiveChat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Large Enterprises, Medium Business, Small Business
Salesforce Chat typically suits Large Enterprises and Medium Business. LiveChat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Salesforce Chat is designed to make it easy to instantly engage customers. With powerful, personalized live chat tools, businesses can provide multilingual customer support around the globe ... Read More about Salesforce Chat | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 7.5/10 | 9.8/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Salesforce Chat has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Salesforce Chat, LiveChat and ZoomInfo Chat Compare on Features?
Total Features | 5 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Salesforce Chat, LiveChat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Salesforce Chat vs LiveChat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
|---|---|---|
Videos | No videos available. |  3 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Salesforce Chat or LiveChat?
- LiveChat edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Salesforce Chat and LiveChat offer a free trial?
- LiveChat offers a free trial. Salesforce Chat does not.
- What is the starting price of Salesforce Chat vs LiveChat?
- Salesforce Chat starts at Contact for pricing. LiveChat starts at $16 /User/Month.
- What are the top alternatives to Salesforce Chat?
- Top alternatives to Salesforce Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, MyLiveChat.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.