Promoter.io vs Zonka Feedback Comparison
Promoter.io
Starting at $100 /Month
- Free Trial
- Large Enterprises
- Medium Business
Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It distributes surveys by email,…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
Zonka Feedback leads on user satisfaction with a 5.0-star rating across 37 reviews.
Spotsaas Analysis
Promoter.ioZonka Feedback
The core difference between Promoter.io and Zonka Feedback lies in Promoter.io's focus on automated analysis and quick insights, while Zonka Feedback emphasizes customization and offline capabilities. Ideal buyers for Promoter.io are teams seeking minimal setup for NPS insights, whereas Zonka Feedback suits those needing flexible survey options and offline data collection.
- Best for streamlined NPS surveys - Automated analysis with machine learning - Quick setup and minimal effort required - Strong customer support - Ideal for small to medium businesses - Priced at $100
- Customizable NPS surveys with templates - Advanced logic for tailored questions - Robust offline survey capabilities - Easy-to-use interface - Suitable for small to medium businesses - Priced at $24
Promoter.io vs Zonka Feedback — at a glance
| Feature | Promoter.io | Zonka Feedback |
|---|---|---|
| Rating | 4.5 / 5 | 5.0 / 5 |
| Reviews | 40 | 37 |
| Starting price | $100 /Month | $24 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | US | Global |
Key differences between Promoter.io and Zonka Feedback
- Pricing: Promoter.io starts at $100 /Month, while Zonka Feedback starts at $24 /Month.
- User satisfaction: Zonka Feedback scores higher with a 5.0-star average.
- Deployment: Promoter.io supports SaaS/Web/Cloud; Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Promoter.io vs Zonka Feedback — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for streamlined NPS surveys with automated analysis and strong support.
- You need quick, meaningful NPS insights with minimal setup effort.
- Your team values automated machine learning analysis of survey results.
- You want easy-to-use software with responsive customer support.
- Your company requires extensive native integrations beyond basic options.
- You need highly flexible and low-cost survey customization features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support. Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
Description | Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It ... Read More about Promoter.io | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.3/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Promoter.io and Zonka Feedback Compare on Features?
Total Features | 19 Features | 28 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Promoter.io and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Promoter.io User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Hatch  Outdoorsy  Outdoor Voices |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  4 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  2 Videos |  1 Videos |
Top Alternatives to Promoter.io and Zonka Feedback in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Promoter.io or Zonka Feedback?
- Zonka Feedback edges out the other on user ratings (5.0 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Promoter.io and Zonka Feedback offer a free trial?
- Yes, both Promoter.io and Zonka Feedback offer a free trial.
- What is the starting price of Promoter.io vs Zonka Feedback?
- Promoter.io starts at $100 /Month. Zonka Feedback starts at $24 /Month.
- What are the top alternatives to Promoter.io?
- Top alternatives to Promoter.io include Customer.guru, Zonka Feedback, Startquestion, YesInsights, Trustmary.
- What are the top alternatives to Zonka Feedback?
- Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.