Promoter.io vs SmileBack Comparison
Promoter.io
Starting at $100 /Month
- Free Trial
- Large Enterprises
- Medium Business
Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It distributes surveys by email,…
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
Promoter.io vs SmileBack — at a glance
| Feature | Promoter.io | SmileBack |
|---|---|---|
| Rating | 4.5 / 5 | 4.9 / 5 |
| Reviews | 40 | 30 |
| Starting price | $100 /Month | $83 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | US | US |
Key differences between Promoter.io and SmileBack
- Pricing: Promoter.io starts at $100 /Month, while SmileBack starts at $83 /Month.
- User satisfaction: SmileBack scores higher with a 4.9-star average.
- Deployment: Promoter.io supports SaaS/Web/Cloud; SmileBack supports SaaS/Web/Cloud.
Promoter.io vs SmileBack — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Promoter.ioMigrated to Retently Compare Retently Compare Retently |
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Biggest differences
Start here before you go deeper into features.
Best for streamlined NPS surveys with automated analysis and strong support.
- You need quick, meaningful NPS insights with minimal setup effort.
- Your team values automated machine learning analysis of survey results.
- You want easy-to-use software with responsive customer support.
- Your company requires extensive native integrations beyond basic options.
- You need highly flexible and low-cost survey customization features.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support. SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses.
Description | Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It ... Read More about Promoter.io | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.3/10 | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Promoter.io and SmileBack Compare on Features?
Total Features | 19 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Promoter.io and SmileBack on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Promoter.io User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations. What buyers like
Common complaints
| Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Hatch  Outdoorsy  Outdoor Voices | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  2 Videos |  3 Videos |
Top Alternatives to Promoter.io and SmileBack in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Promoter.io or SmileBack?
- SmileBack edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Promoter.io and SmileBack offer a free trial?
- Yes, both Promoter.io and SmileBack offer a free trial.
- What is the starting price of Promoter.io vs SmileBack?
- Promoter.io starts at $100 /Month. SmileBack starts at $83 /Month.
- What are the top alternatives to Promoter.io?
- Top alternatives to Promoter.io include Customer.guru, Zonka Feedback, Startquestion, YesInsights, Trustmary.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Customer.guru, Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore.