Which is better, Promoter.io or eNPS?

eNPS edges out Promoter.io based on user ratings across 4 reviews. That said, the best pick depends on your workflow — Promoter.io may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Promoter.io and eNPS?

Key differences between Promoter.io and eNPS include pricing (Promoter.io starts at $100 vs eNPS at $29); target audience (Promoter.io targets Large Enterprises while eNPS serves Individuals). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Promoter.io and eNPS offer a Free trial?

Yes, both Promoter.io and eNPS offer a Free Trial.

Who are the typical users of Promoter.io?

Promoter.io is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of eNPS?

eNPS is designed for Individuals, Medium Business, Small Business.

What is the starting price of Promoter.io and eNPS?

Pricing for Promoter.io starts at $100/Month, whereas eNPS starts at $29/Month.

What are the best alternatives to Promoter.io?

Some top alternatives to Promoter.io include Zonka Feedback, Customer.guru, Startquestion, YesInsights, Trustmary.

What are the best alternatives to eNPS?

Some top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.

Promoter.io vs eNPS vs Zonka Feedback Comparison

Last updated: May 19, 2026

Promoter.io

3.8(432 reviews)

Starting at $100 /Month

Free Trial
Large Enterprises
Medium Business

Promoter.io allows user to create targeted NPS surveys and also automate the analysis of the results using machine learning. With this tool, user will be able to get meaningful results in minutes! User can also email rep…

View Pricing Read Reviews

eNPS

4.5(4 reviews)

Starting at $29 /Month

Free Trial
Individuals
Medium Business

NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…

View Pricing Read Reviews

Zonka Feedback

4.7(130 reviews)

Starting at $24 /Month

Free Trial
Large Enterprises
Medium Business

NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…

View Pricing Read Reviews

eNPS leads on user satisfaction with a 4.5-star rating across 4 reviews.

SpotSaaS Analysis

Promoter.ioeNPSZonka Feedback

The core difference between Promoter.io and eNPS lies in their focus on automation and analysis versus simplicity and real-time feedback management. Promoter.io is ideal for businesses seeking advanced insights with minimal setup, while eNPS is tailored for SMBs looking for straightforward, user-friendly NPS solutions.

- Best for streamlined NPS surveys - Automated analysis capabilities - Strong customer support - Ideal for small to medium businesses - Quick setup for meaningful insights - Price: $100

- Best for real-time NPS feedback management - Simple interface for easy use - Suitable for 1-500 employee businesses - Focused on straightforward scoring - Ideal for customer service and success teams - Price: $29

Promoter.io vs eNPS vs Zonka Feedback — at a glance

Feature	Promoter.io	eNPS	Zonka Feedback
Rating	3.8 / 5	4.5 / 5	4.7 / 5
Reviews	432	4	130
Starting price	$100 /Month	$29 /Month	$24 /Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Individuals, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	NPS Software	NPS Software	NPS Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Online	Online	Business Hours, Online
Certifications	SOC 2, GDPR	GDPR	GDPR
Data residency	US	US	Global

Key differences between Promoter.io and eNPS

Pricing: Promoter.io starts at $100 /Month, while eNPS starts at $29 /Month.
Target audience: Promoter.io is built for Large Enterprises and Medium Business, while eNPS targets Individuals and Medium Business.
User satisfaction: eNPS scores higher with a 4.5-star average.
Deployment: Promoter.io supports SaaS/Web/Cloud; eNPS supports SaaS/Web/Cloud.

Compare Promoter.io vs eNPS vs Zonka Feedback — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Promoter.io Migrated to Retently Compare Retently Compare Retently	eNPS Talk to an expert Talk to an expert

Free PDF comparison

Download this Promoter.io vs eNPS vs Zonka Feedback comparison

Get the full side-by-side as a PDF — these picks plus the top NPS Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Promoter.io

Best for streamlined NPS surveys with automated analysis and strong support.

Choose if

You need quick, meaningful NPS insights with minimal setup effort.
Your team values automated machine learning analysis of survey results.
You want easy-to-use software with responsive customer support.

Consider alternatives if

Your company requires extensive native integrations beyond basic options.
You need highly flexible and low-cost survey customization features.

eNPS

Best for SMBs needing simple, real-time NPS customer feedback management.

Choose if

You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
Your customer service or success teams want easy-to-use, survey-based feedback collection.
You need real-time customer rankings from -100 to +100 for quick sentiment insights.

Consider alternatives if

You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
You are a large enterprise needing complex integrations and scalable, enterprise-grade features.

Zonka Feedback

Best for customizable, easy-to-use NPS surveys with strong offline capabilities.

Choose if

You need flexible survey building with templates and advanced logic.
Your team requires robust offline survey tools for data collection.
You want strong API integration to customize data workflows.

Consider alternatives if

You require advanced AI-driven analytics for deep survey insights.
You need comprehensive export options, especially full feedback PDFs.

Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support. eNPS: Best for SMBs needing simple, real-time NPS customer feedback management.

Description	Promoter.io allows user to create targeted NPS surveys and also automate the analysis of the results using machine learning. With this tool, user will be able to get meaningful results in ... Read More about Promoter.io	NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS	NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback
Entry Level Pricing	Starts from $100	Starts from $29	Starts from $24 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	Get Free Trial
Spotsaas Score What's this? ↗	9.3/10	8.2/10	9.8/10
User Ratings Based on verified Spotsaas reviews	3.8 (432)	4.5 (4)	4.7 (130)
Best Company Size	Small BusinessMedium Business	1-50 employees51-500 employees	Small BusinessMedium Business
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo		eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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How do Promoter.io, eNPS and Zonka Feedback Compare on Features?

Total Features	19 Features	11 Features	28 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Promoter.io, eNPS and Zonka Feedback on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$100	$29	$24 , Billed Yearly
Pricing Plans	Not Available	Not Available	Essential Get Started Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) 1,000 Online Responses Show more + Professional Get Started Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Growth Get Started Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	✗ No
GDPR	✓ Yes	✓ Yes
ISO 27001	✗ No	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Data Residency	🇺🇸 US	🇺🇸 US

Promoter.io vs eNPS User Reviews & Rating Comparison

User Ratings	3.8 (based on 432 reviews)	4.5 (based on 4 reviews)	4.7 (based on 130 reviews)
Rating Distribution	30 8 0 1 1	0 0 0 0 0	47 1 0 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations. What buyers like Ease of use Customer support Automation of NPS analysis Common complaints Pricing concerns Limited flexibility and integrations	Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like Ease of use Real-time feedback Clear NPS scoring Common complaints Limited features Lack of pricing clarity	Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like Ease of use Customizable surveys Offline survey tools Common complaints Lack of advanced analytics Limited feedback export options
Pros and Cons	Easy to use platform with high NPS response rates Intuitive interface with customizable inputs Excellent and responsive customer support Relatively high pricing for small user volumes Limited flexibility and features at certain pricing tiers	Real-time customer ranking from -100 to +100 Simple survey-based feedback collection Effective for small and medium business customer service management Limited advanced features or integrations Small user rating base (only 4 ratings)	Easy to use and clean interface suitable for enterprise products Powerful survey-building features including templates and survey logic Robust API and excellent offline survey tools Lack of application intelligence behind surveys Limitations in downloading all feedback comments in PDF format
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Hatch Outdoorsy Outdoor Voices	No Customers information available.	Leroy Merlin SAP BCG

Media and Screenshots

Screenshots	4 Screenshots	1 Screenshots
Videos	2 Videos	No videos available.

Alternatives

Alternatives	Zonka Feedback 4.7 Customer.guru 4.4 Startquestion 4.8	Zonka Feedback 4.7 Retently 4.9 FeedbackLink 4.1	Startquestion 4.8 FeedbackLink 4.1 Promoter Ninja 5

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Promoter.io or eNPS?: eNPS edges out the other on user ratings (4.5 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Promoter.io and eNPS offer a free trial?: Yes, both Promoter.io and eNPS offer a free trial.
What is the starting price of Promoter.io vs eNPS?: Promoter.io starts at $100 /Month. eNPS starts at $29 /Month.
What are the top alternatives to Promoter.io?: Top alternatives to Promoter.io include Zonka Feedback, Customer.guru, Startquestion, YesInsights, Trustmary.
What are the top alternatives to eNPS?: Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.

Promoter.io vs eNPS vs Zonka Feedback Comparison

Promoter.io

eNPS

Zonka Feedback

Promoter.io vs eNPS vs Zonka Feedback — at a glance

Key differences between Promoter.io and eNPS

Compare Promoter.io vs eNPS vs Zonka Feedback — and walk away knowing which one fits.

Promoter.io

eNPS

Download this Promoter.io vs eNPS vs Zonka Feedback comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Promoter.io, eNPS and Zonka Feedback Compare on Features?

Compare Promoter.io, eNPS and Zonka Feedback on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Promoter.io vs eNPS User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions