Plivo vs SendBird vs MSG91 vs CometChat Comparison

Last updated: May 20, 2026

Plivo

4.3(799 reviews)

Starting at Contact for pricing

Freelancers / Consultants
Large Enterprises

The Plivo Cloud Communication Platform allows user to build voice, messaging and fax applications across the web, on mobile and on traditional telephony infrastructure. With instant setup, no hardware or software install…

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SendBird

4.5(59 reviews)

Starting at $399 /Month

Free Trial
Individuals
Large Enterprises

SendBird is an easy way for developers to add real-time communication features to their apps. It offers features like user presence, chat rooms, message delivery guarantees and other tools that developers can use to buil…

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MSG91

4.0(126 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

MSG91 is a cloud communication platform that provides business users with Unified Communications capabilities. It includes integrated CRM and contact center solutions, multi-site messaging services, and mobile solutions…

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CometChat

4.5(204 reviews)

Starting at $149 /Month

Large Enterprises
Medium Business

CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst co-workers using mobile phones, desk t…

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SendBird leads on user satisfaction with a 4.5-star rating across 59 reviews.

Plivo vs SendBird vs MSG91 vs CometChat — at a glance

Feature	Plivo	SendBird	MSG91	CometChat
Rating	4.3 / 5	4.5 / 5	4.0 / 5	4.5 / 5
Reviews	799	59	126	204
Starting price	Contact for pricing	$399 /Month	Contact for pricing	$149 /Month
Free trial	No	Yes	No	No
Free version	No	No	No	No
Best for	Freelancers / Consultants, Large Enterprises, Medium Business	Individuals, Large Enterprises, Medium Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Cloud Communication Platforms	Cloud Communication Platforms	Cloud Communication Platforms	Cloud Communication Platforms
Integrations	—	2+ apps	—	—
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available	Available
Support modes	24/7 (Live rep)	24/7 (Live rep), Online	24/7 (Live rep), Online	Business Hours, Online
Certifications	SOC 2, HIPAA, GDPR	SOC 2, GDPR	GDPR	SOC 2, HIPAA, GDPR
Data residency	Global	Global	Global	Global

Key differences between Plivo and SendBird

Pricing: SendBird starts at $399 /Month. Plivo pricing is not publicly listed.
Free trial: SendBird offers a free trial; Plivo does not.
Target audience: Plivo is built for Freelancers / Consultants and Large Enterprises, while SendBird targets Individuals and Large Enterprises.
User satisfaction: SendBird scores higher with a 4.5-star average.
Deployment: Plivo supports SaaS/Web/Cloud; SendBird supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Plivo vs SendBird vs MSG91 vs CometChat — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Cloud Communication Platforms tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Plivo (340) Talk to an expert Talk to an expert	SendBird (50) Talk to an expert Talk to an expert	MSG91 (15) Talk to an expert Talk to an expert

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Plivo

Best for developers needing flexible, multi-channel cloud communication APIs.

Choose if

You require voice, messaging, and fax integration across web, mobile, and telephony.
Your team can handle medium-complexity setup and API-based integration.
You want a flexible pricing model without hardware or software installation.

Consider alternatives if

You need an out-of-the-box communication solution with minimal technical setup.
Your organization lacks technical resources to manage API integrations and configurations.

SendBird

Best for developers adding rich real-time chat to mobile and web apps.

Choose if

You need robust real-time messaging with presence and delivery guarantees.
Your team has developer resources to integrate and customize communication features.
You want to boost user engagement and reduce churn through in-app chat.

Consider alternatives if

Your company lacks developer expertise to implement and maintain integrations.
You require offline or asynchronous communication capabilities not well supported here.

MSG91

Best for enterprises needing integrated CRM and multi-site messaging solutions.

Choose if

You require a unified communications platform combining CRM and contact center tools.
Your organization operates across multiple sites needing coordinated messaging capabilities.
You need mobile communication solutions tailored for corporate users.

Consider alternatives if

You are a small business seeking a low-cost, simple messaging tool without CRM integration.
Your team prefers quick, straightforward setup without complex configuration.

CometChat

Best for simple, cross-platform communication in small to medium businesses.

Choose if

You need a straightforward, easy-to-use communication tool for teams under 1000 employees.
Your business requires unified voice, text, and data messaging across mobile and desktop devices.
You want a sleek interface that supports remote workforce and internal collaboration seamlessly.

Consider alternatives if

Your organization demands extensive customization and advanced integration capabilities.
You require on-premise deployment or fully transparent, predictable pricing models.

Plivo: Best for developers needing flexible, multi-channel cloud communication APIs. SendBird: Best for developers adding rich real-time chat to mobile and web apps.

Description	The Plivo Cloud Communication Platform allows user to build voice, messaging and fax applications across the web, on mobile and on traditional telephony infrastructure. With instant setup, ... Read More about Plivo	SendBird is an easy way for developers to add real-time communication features to their apps. It offers features like user presence, chat rooms, message delivery guarantees and other tools ... Read More about SendBird	MSG91 is a cloud communication platform that provides business users with Unified Communications capabilities. It includes integrated CRM and contact center solutions, multi-site messaging ... Read More about MSG91	CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst ... Read More about CometChat
Entry Level Pricing	Not Available	Starts from $399	Not Available	Starts from $149
Free Trial Availability	No free trial	Get Free Trial	No free trial	No free trial
User Ratings Based on verified Spotsaas reviews	4.3 (799)	4.5 (59)	4 (126)	4.5 (204)
Best Company Size	Small BusinessLarge Enterprises	Small BusinessLarge Enterprises	Medium BusinessLarge Enterprises	11-500 employees501-1000 employees
	Get pricing help	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

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How do Plivo, SendBird, MSG91 and CometChat Compare on Features?

Total Features	0 Features	9 Features	0 Features	0 Features
Unique Features	No features	No unique features	No features	No features
	Get Quote	Get Quote	Get Quote	Visit website

Compare Plivo, SendBird, MSG91 and CometChat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$399	Not Available	$149
Pricing Plans	Not Available	Not Available	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available	Available
	Get help choosing	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes	—
HIPAA	✓ Yes	—	—
GDPR	✓ Yes	✓ Yes	✓ Yes
ISO 27001	—	—	—
Single Sign-On (SSO)	—	✓ Yes	—
Multi-Factor Auth (MFA)	—	—	—
Data Encryption	✓ Yes	✓ Yes	✓ Yes
Audit Logs	—	—	—
Data Residency	🌐 Global	🌐 Global	🌐 Global

Plivo vs SendBird vs MSG91 User Reviews & Rating Comparison

User Ratings	4.3 (based on 799 reviews)	4.5 (based on 59 reviews)	4 (based on 126 reviews)	4.5 (based on 204 reviews)
Rating Distribution	281 31 4 0 24	35 10 1 3 1	8 4 0 0 3	96 7 0 0 15
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users generally appreciate Plivo's ease of integration and flexible pricing but note concerns about pricing transparency and setup complexity. What buyers like Ease of integration Flexible pricing Instant setup Common complaints Pricing transparency Complexity for non-technical users	Buyer sentiment Users generally praise SendBird for its robust real-time communication features and developer-friendly design, though some note pricing opacity and integration complexity. What buyers like Ease of integration Feature richness Improved user engagement Common complaints Pricing transparency Complexity for non-developers	Buyer sentiment Overall positive sentiment with appreciation for unified communications features, tempered by concerns over pricing transparency and setup complexity. What buyers like Unified communications integration Robust multi-site messaging Mobile corporate solutions Common complaints Pricing opacity Complex implementation	Buyer sentiment Users generally appreciate CometChat's ease of use and cross-platform capabilities but note concerns about pricing transparency and limited advanced features. What buyers like Ease of use Cross-platform support Clean user interface Common complaints Pricing transparency Limited advanced features
Pros and Cons	Instant setup with no hardware or software installation Easy integration with third-party systems Flexible pricing model Pricing is quotation based and not publicly transparent Lack of detailed use case examples and pros/cons information	Rich real-time communication features including user presence and message delivery guarantees Developer-friendly APIs and SDKs that simplify integration Improves user engagement and reduces churn effectively Pricing details are not publicly available, requiring sales contact May require developer expertise to fully utilize	Comprehensive unified communications with integrated CRM and contact center Multi-site messaging capabilities suitable for large corporate environments Mobile solutions tailored for corporate users Pricing is quotation-based and not publicly available, complicating budgeting Potentially complex setup and configuration for smaller teams	Sleek and simple user interface Supports voice, text messaging, and data transfers Cross-platform compatibility (mobile and desktop) Limited information on advanced features and integrations Pricing details are not fully transparent
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Salesforce Marketing Cloud Account Engagem... ChatGPT	No Integration information available.	No Integration information available.

List of Customers

Customers	No Customers information available.	Glovo Yahoo Careem	Patanjali Xiaomi ICICI	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	5 Screenshots	No screenshots available.
Videos	3 Videos	2 Videos	1 Videos

Alternatives

Alternatives	CometChat 4.5 Twilio Flex 2.5 Voximplant 4.6	CometChat 4.5 Plivo 4.3 Twilio Flex 2.5	CometChat 4.5 CloudTalk 4.4 Plivo 4.3	Rocket.Chat 3.9 ChatCamp MessageBird 3.3

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Plivo or SendBird?: SendBird edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Plivo and SendBird offer a free trial?: SendBird offers a free trial. Plivo does not.
What is the starting price of Plivo vs SendBird?: Plivo starts at Contact for pricing. SendBird starts at $399 /Month.
What are the top alternatives to Plivo?: Top alternatives to Plivo include CometChat, Twilio Flex, Voximplant, IMIconnect, MSG91.
What are the top alternatives to SendBird?: Top alternatives to SendBird include CometChat, Plivo, Twilio Flex, MessageBird, MSG91.

Plivo vs SendBird vs MSG91 vs CometChat Comparison

Plivo

SendBird

MSG91

CometChat

Plivo vs SendBird vs MSG91 vs CometChat — at a glance

Key differences between Plivo and SendBird

Compare Plivo vs SendBird vs MSG91 vs CometChat — and walk away knowing which one fits.

Plivo

SendBird

MSG91

Download this Plivo vs SendBird vs MSG91 vs CometChat comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Plivo, SendBird, MSG91 and CometChat Compare on Features?

Compare Plivo, SendBird, MSG91 and CometChat on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Plivo vs SendBird vs MSG91 User Reviews & Rating Comparison

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions