SendBird Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $399 / Month
Glovo
Yahoo
Careem
Virgin Mobile
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Integrates with
Salesforce Marketing Cloud Account Engagem...
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Pricing
Features
Buyer feedback
Alternatives
Integrations
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is SendBird?
SendBird is an easy way for developers to add real-time communication features to their apps. It offers features like user presence, chat rooms, message delivery guarantees and other tools that developers can use to build better user engagement, reduce churn and get higher ratings in app stores. SendBird is feature-rich, developer-friendly, easy to use, full-stack communication platform.
Pricing
Starts from $399 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSingle Sign-On (SSO)
Data residency:Global
Platform
Web + mobile app (iOS & Android)
SendBird Software Demo
SendBird was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SendBird
- Use cases
- Mobile app developers, Customer support platforms, Online marketplaces
- Team types
- Development teams, Product managers
- Company size
- Small Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose SendBird
Rich real-time communication features including user presence and message delivery guarantees
Developer-friendly APIs and SDKs that simplify integration
Improves user engagement and reduces churn effectively
Is SendBird right for you?
Best for developers adding rich real-time chat to mobile and web apps.
Choose SendBird if
- You need robust real-time messaging with presence and delivery guarantees.
- Your team has developer resources to integrate and customize communication features.
- You want to boost user engagement and reduce churn through in-app chat.
Consider alternatives if
- Your company lacks developer expertise to implement and maintain integrations.
- You require offline or asynchronous communication capabilities not well supported here.
What buyers should know before shortlisting SendBird
SendBird provides a powerful platform for developers to integrate real-time communication into their applications. Its extensive features and ease of use make it a top choice for enhancing user engagement.
SendBird pros and cons
- SendBird pros
Rich real-time communication features including user presence and message delivery guarantees
Developer-friendly APIs and SDKs that simplify integration
Improves user engagement and reduces churn effectively
- SendBird cons
Pricing details are not publicly available, requiring sales contact
May require developer expertise to fully utilize
Ready to try it?
Get started with SendBird
Start your free trial — no credit card required.
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Compare SendBird side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of SendBird?
SendBird Pricing Plans
Starter 5K
$399
/Month
5K MAU
Modern messaging essentials
Basic moderation
Ticketed support
Pro 5K
$799
/Month
Includes features of Starter plan, plus
Message translation
Advanced moderation & filters
Ticketed support
Enterprise
Includes features of Pro plan, plus
Data export
Option for dedicated servers
Priority support
SendBird reviews and ratings
Buyer sentiment
Users generally praise SendBird for its robust real-time communication features and developer-friendly design, though some note pricing opacity and integration complexity.
What buyers like
- Ease of integration
- Feature richness
- Improved user engagement
Common complaints
- Pricing transparency
- Complexity for non-developers
What users are saying
ÖG
Özgür G
02/15/24
"Best Chat-API in the market"
What do you like best about Sendbird? Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible ...
Read more
AK
Aditya K
12/13/23
"Sendbird SDK and Dashboard Review"
What do you like best about Sendbird? The dashboards Sendbird provides are quite informative. You can track down every single user down to their every ...
Read more
FB
Felix B
12/12/23
"Really easy to develop and manage your chat"
What do you like best about Sendbird? A lot of things are well documented, making it really easy for the developers to work on it. Dashboard is also ...
Read more
AU
Anonymous User
12/07/23
"Great product and great support"
What do you like best about Sendbird? Easy to setup a messaging app, api are well deisgned. What do you dislike about Sendbird? Can be costly. But ...
Read more
YW
Yash W
11/29/23
"Great experience working with Sendbird team"
What do you like best about Sendbird? Sendbird is convenient to use. They have a very responsive support team who addresses the questions and get back ...
Read more
AU
Anonymous User
11/15/23
"Software Engineer"
What do you like best about Sendbird? Pricing, out-of-the-box features with the UI kit. The documentation is very thorough What do you dislike about ...
Read more
What are the features of SendBird?
An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…
AI Chatbot enhances customer engagement and support by leveraging artificial intelligence and natural language processing (NLP) technologies…
Advanced User Management is a powerful feature that allows users to have more control over their account information. With this feature, use…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Push notification marketing is an advertising approach in which marketers use browser alerts on various devices to notify their target audie…
SMS Notification is a powerful feature that can greatly enhance user experience and improve efficiency in various software systems. This fea…
Order placing, order scheduling, shipping, and billing are all implemented in the ERP Sales module. This module also aids in sales forecasti…
SendBird security and data handling
Key compliance certifications and security features for IT and security teams evaluating SendBird.
Certifications
Security features
Developer & data
Alternatives to SendBird
SendBird Integrations
SendBird Customers
Glovo
Yahoo
Careem
Virgin Mobile
Docplanner
Teladoc
Noom
SendBird Support Options
Frequently Asked Questions About SendBird
Common questions buyers ask before choosing SendBird.
SendBird is a Cloud Communication Platforms. SendBird offers AI Chatbot, AI Assistant, Push Notifications, SMS Notification, Chat (Messaging) and many more functionalities.
SendBird is a strong fit if: You need robust real-time messaging with presence and delivery guarantees.; Your team has developer resources to integrate and customize communication features.. Consider alternatives if: Your company lacks developer expertise to implement and maintain integrations.; You require offline or asynchronous communication capabilities not well supported here..
Buyers commonly note the following limitations of SendBird: Pricing details are not publicly available, requiring sales contact; May require developer expertise to fully utilize; Limited information on offline or asynchronous communication support.
Some top alternatives to SendBird includes CometChat, Plivo, Twilio Flex, MessageBird and Messenger Communication Platform.
SendBird offers Free Trial, Subscription, Quotation Based pricing models
Yes, SendBird can integrate with Salesforce Marketing Cloud Account Engagem...
The starting price of SendBird is $399/Month
Ready to try it?
Get started with SendBird
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].