PagerDuty vs Rootly vs Incident.io Comparison
PagerDuty
Starting at $10
- Free Trial
- Large Enterprises
- Medium Business
PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedd…
Rootly
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant team…
Incident.io
Starting at $16 /User/Month
- Large Enterprises
- Medium Business
Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure o…
PagerDuty leads on user satisfaction with a 4.6-star rating across 243 reviews.
PagerDuty vs Rootly vs Incident.io — at a glance
| Feature | PagerDuty | Rootly | Incident.io |
|---|---|---|---|
| Rating | 4.6 / 5 | — | 4.8 / 5 |
| Reviews | 243 | — | 116 |
| Starting price | $10 | Contact for pricing | $16 /User/Month |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available | — |
| Support modes | Business Hours, Online | Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | US | US |
Key differences between PagerDuty and Rootly
- Pricing: PagerDuty starts at $10. Rootly pricing is not publicly listed.
- Free trial: PagerDuty offers a free trial; Rootly does not.
- Deployment: PagerDuty supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Rootly supports SaaS/Web/Cloud.
Compare PagerDuty vs Rootly vs Incident.io — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for scalable, automated incident management in complex IT environments.
- You need real-time, highly customizable alerting and scheduling automation.
- Your team consists of on-call engineers, SREs, or incident response specialists.
- You require seamless integration with diverse applications to enhance workflows.
- Your team is small and only needs simple alerting without complex features.
- You lack dedicated IT or DevOps personnel to manage the platform's complexity.
Best for Slack-integrated, automated incident response with customizable workflows.
- You need seamless PagerDuty and Slack integration for incident alerts.
- Your team requires automated, rapid involvement of relevant responders.
- You want flexible, customizable incident management workflows within Slack.
- Your organization does not use Slack or PagerDuty tools.
- You prefer simple alerting without complex workflow configurations.
Best for Slack-centric teams needing simple, scalable incident response automation.
- Your organization relies heavily on Slack for team communication and collaboration.
- You need a low-complexity, rapid setup incident management tool for growing tech teams.
- You want to automate manual incident response tasks to improve operational efficiency.
- Your team requires highly customizable or advanced incident management workflows.
- You need integrations beyond Slack or a broader marketplace of add-ons.
PagerDuty: Best for scalable, automated incident management in complex IT environments. Rootly: Best for Slack-integrated, automated incident response with customizable workflows.
Description | PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 ... Read More about PagerDuty | Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, ... Read More about Rootly | Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More about Incident.io |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.8/10 | 8.3/10 | 7.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees500+ employees | 51-500 employees500+ employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Rootly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do PagerDuty, Rootly and Incident.io Compare on Features?
Total Features | 6 Features | 8 Features | 5 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare PagerDuty, Rootly and Incident.io on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | — | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US | 🇺🇸 US |
PagerDuty vs Rootly User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights PagerDuty's effective incident management, ease of use, and integration capabilities, tempered by concerns over complexity and limited integrations. What buyers like
Common complaints
| Buyer sentiment Insufficient user reviews available to determine overall sentiment. What buyers like
Common complaints
| Buyer sentiment Users highly value Incident.io for its Slack integration, ease of use, and automation capabilities, though some desire more advanced features and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Vodafone  Global Staffing Company  OVO Energy Powers Digital Transformation | No Customers information available. |  Trainline  Loom  dbt Labs |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  3 Videos | No videos available. |  1 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, PagerDuty or Rootly?
- PagerDuty edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do PagerDuty and Rootly offer a free trial?
- PagerDuty offers a free trial. Rootly does not.
- What is the starting price of PagerDuty vs Rootly?
- PagerDuty starts at $10. Rootly starts at Contact for pricing.
- What are the top alternatives to PagerDuty?
- Top alternatives to PagerDuty include Freshservice, xMatters, Opsgenie, VictorOps, YetiCloud.
- What are the top alternatives to Rootly?
- Top alternatives to Rootly include Freshservice, PagerDuty, Amixr, AlertOps, Spike.sh.