spotsaas-logo
Get Listed

osTicket vs Jitbit Helpdesk vs HelpDesk vs Zendesk Support - Which Tool Fits Your Business?

osTicket - Help Desk Software
Get Quote
Get Quote
Get Quote
HelpDesk - Help Desk Software
Get Quote
Get Quote

TL;DR - Quick Comparison Summary

Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using ... Read More

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Entry Level Pricing

  • Starts from $9
  • Starts from $24.92 , Billed Yearly
  • Starts from $29 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • Free Trial available

Spotsaas Score

9.6/10

9.5/10

9.4/10

User Ratings

4.3

(56)

4.3

(50)
Get Quote
Get Quote
Get Quote

Software Demo

Demo

How do osTicket, Jitbit Helpdesk, HelpDesk and Zendesk Support Compare on Features?

Total Features

16 Features

16 Features

15 Features

Unique Features

        Get Quote
        Get Quote
        Get Quote

        What Do osTicket, Jitbit Helpdesk, HelpDesk and Zendesk Support Cost?

        Pricing Option

              Starting From

              • $9
              • $24.92 , Billed Yearly
              • $29 , Billed Yearly

              Pricing Plans

              • Not Available
              • Team

                • Multiple mailboxes

                • Reply address assigned to Team

                • Multiple email templates

                Show more +

              • Enterprise

                • Includes features of Team plan, plus

                • Security Audit log Security assistance

                • Audit log

                Show more +

              Pricing Page

              osticket pricingjitbit-helpdesk pricinghelpdesk pricing

              Other Details

              Organization Types supported

              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals

              Platforms Supported

              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)

              Modes of support

              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online

              API Support

              • Available
              • Available
              • Available
              Get Quote
              Get Quote
              Get Quote

              osTicket vs Jitbit Helpdesk vs HelpDesk User Reviews & Rating Comparison

              User Ratings

              Rating Distribution

              Excellent

              31

              Very Good

              8

              Good

              2

              Poor

              0

              Terible

              1

              Excellent

              43

              Very Good

              33

              Good

              5

              Poor

              1

              Terible

              0

              Excellent

              23

              Very Good

              2

              Good

              0

              Poor

              0

              Terible

              0

              Expert's Review generated by AI

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              Pros and Cons

              Pros and Cons of osTicket

              Pros and Cons of Jitbit Helpdesk

              Pros and Cons of HelpDesk

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              Negative Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              List of Customers

              Customers

              No Customers information available.

              Adobe

              Adobe

              HP

              HP

              GE

              GE

              achieveCE

              achieveCE

              Bungalow.Net

              Bungalow.Net

              Rategenius

              Rategenius

              Media and Screenshots

              Screenshots

              Custom Fields screenshot

              11 Screenshots

              Dashboard screenshot

              4 Screenshots

              Ticket Detail

              3 Screenshots

              Videos

              video-0

              1 Videos

              video-0

              4 Videos

              video-0

              3 Videos

              Add to Compare

              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both osTicket and Jitbit Helpdesk offer a Free Trial.

              osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

              Jitbit Helpdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

              Pricing for osTicket Starts at $9/User/Month whereas for Jitbit Helpdesk Starts at $24.92/Month when Billed Yearly.

              Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

              Some top alternatives to Jitbit Helpdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Apptivo, Teamwork Desk, HelpDesk, SysAid, ReadyDesk, AzureDesk, Help Desk Premier, BoldDesk and Scopedesk.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

              Connecting Smart Buyers with Leading Sellers

              Find the perfect software for your needs or showcase your product to 250,000+ buyers. SpotSaaS makes it easy for everyone to succeed