Opsgenie vs VictorOps vs Zenduty Comparison
Opsgenie
Starting at $9 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable…
VictorOps
Starting at $5 /User/Month
- Free Trial
- Medium Business
- Enterprise
VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data comes together in a single stre…
Zenduty
Starting at $5 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time o…
VictorOps leads on user satisfaction with a 4.6-star rating across 53 reviews.
Opsgenie vs VictorOps vs Zenduty — at a glance
| Feature | Opsgenie | VictorOps | Zenduty |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.6 / 5 | — |
| Reviews | 213 | 53 | — |
| Starting price | $9 /User/Month | $5 /User/Month | $5 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Medium Business, Enterprise, Large Enterprises | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Incident Management Software | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | — | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | — | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | US | US |
Key differences between Opsgenie and VictorOps
- Pricing: Opsgenie starts at $9 /User/Month, while VictorOps starts at $5 /User/Month.
- Target audience: Opsgenie is built for Large Enterprises and Medium Business, while VictorOps targets Medium Business and Enterprise.
- User satisfaction: VictorOps scores higher with a 4.6-star average.
Compare Opsgenie vs VictorOps vs Zenduty — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for customizable, automated incident alerting and on-call scheduling.
- You need highly customizable alerting with multi-channel notifications (SMS, call, email).
- Your team requires automated incident workflows to reduce manual alert management.
- You have dedicated on-call engineers or SREs in mid to large-sized organizations.
- Your team lacks dedicated incident response roles or is new to incident management.
- You require extensive third-party app integrations and a large marketplace ecosystem.
Best for DevOps teams needing flexible, integrated incident management with mobile support.
- You require fine-grained control over team-specific escalation thresholds and workflows.
- Your team values extensive integrations and smart alert customization for efficient incident handling.
- You need a mobile app to manage incidents and escalations remotely and on-the-go.
- You want a minimal, highly simplified incident management tool with low setup complexity.
- Your organization is very small (under 10 employees) with limited IT complexity.
Best for DevOps teams needing advanced incident routing and escalation.
- You require complex, context-aware routing rules for incident alerts.
- Your team needs flexible on-call rotations with overrides and vacation management.
- You want to minimize false alarms and noise to improve response efficiency.
- Your organization lacks a dedicated incident management process.
- You only need simple alerting without complex escalation or routing.
Opsgenie: Best for customizable, automated incident alerting and on-call scheduling. VictorOps: Best for DevOps teams needing flexible, integrated incident management with mobile support.
Description | Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More about Opsgenie | VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data ... Read More about VictorOps | Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on ... Read More about Zenduty |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 8.4/10 | 8.5/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | 51-500 employees501-2000 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Opsgenie, VictorOps and Zenduty Compare on Features?
Total Features | 6 Features | 4 Features | 12 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Opsgenie, VictorOps and Zenduty on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | — | — |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US | 🇺🇸 US |
Opsgenie vs VictorOps User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express strong satisfaction with Opsgenie's automation, notification flexibility, and on-call scheduling, though some find the feature set complex initially. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights VictorOps' strong incident management capabilities and mobile convenience, tempered by concerns about UI complexity and pricing. What buyers like
Common complaints
| Buyer sentiment Insufficient review data available to determine overall buyer sentiment. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Looker |  Crowdtap  Craftsy  Myob |  Zolo  Qoala  UrbanPiper |
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Media and Screenshots
Screenshots |  4 Screenshots |  5 Screenshots |  1 Screenshots |
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Videos |  4 Videos |  3 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Opsgenie or VictorOps?
- VictorOps edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Opsgenie and VictorOps offer a free trial?
- Yes, both Opsgenie and VictorOps offer a free trial.
- What is the starting price of Opsgenie vs VictorOps?
- Opsgenie starts at $9 /User/Month. VictorOps starts at $5 /User/Month.
- What are the top alternatives to Opsgenie?
- Top alternatives to Opsgenie include Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr.
- What are the top alternatives to VictorOps?
- Top alternatives to VictorOps include Freshservice, PagerDuty, Opsgenie, YetiCloud, AlertOps.