NICE inContact CXone vs LiveVox Comparison
NICE inContact CXone
Starting at Contact for pricing
- Large Enterprises
- Medium Business
NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…
LiveVox
Starting at Contact for pricing
- Large Enterprises
- Medium Business
LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates adv…
LiveVox leads on user satisfaction with a 4.4-star rating across 54 reviews.
NICE inContact CXone vs LiveVox — at a glance
| Feature | NICE inContact CXone | LiveVox |
|---|---|---|
| Rating | 4.1 / 5 | 4.4 / 5 |
| Reviews | 683 | 54 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | Global |
Key differences between NICE inContact CXone and LiveVox
- User satisfaction: LiveVox scores higher with a 4.4-star average.
- Deployment: NICE inContact CXone supports SaaS/Web/Cloud; LiveVox supports SaaS/Web/Cloud, Mobile - iOS.
NICE inContact CXone vs LiveVox — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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NICE inContact CXone vs LiveVox: Biggest differences
Start here before you go deeper into features.
Best for large contact centers needing scalable multi-channel engagement.
- You require a unified platform for managing multiple contact channels seamlessly.
- Your organization needs robust real-time performance monitoring and analytics.
- You operate a medium to large contact center with complex operational workflows.
- You are a very small business with minimal customer support needs.
- You want a simple, out-of-the-box solution with minimal setup and customization.
Large Enterprises, Medium Business, Small Business
NICE inContact CXone typically suits Large Enterprises and Medium Business. LiveVox tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone | LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our ... Read More about LiveVox |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do NICE inContact CXone and LiveVox Compare on Features?
Total Features | 5 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare NICE inContact CXone and LiveVox on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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NICE inContact CXone vs LiveVox: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
NICE inContact CXone vs LiveVox Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
NICE inContact CXone User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 74 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
NICE inContact CXone and LiveVox Customers
Customers | No Customers information available. |  Paypal  Patelco  BECU |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
|---|---|---|
Videos |  4 Videos |  3 Videos |
Top Alternatives to NICE inContact CXone and LiveVox in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, NICE inContact CXone or LiveVox?
- LiveVox edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do NICE inContact CXone and LiveVox offer a free trial?
- Neither NICE inContact CXone nor LiveVox currently lists a free trial.
- What is the starting price of NICE inContact CXone vs LiveVox?
- NICE inContact CXone starts at Contact for pricing. LiveVox starts at Contact for pricing.
- What are the top alternatives to NICE inContact CXone?
- Top alternatives to NICE inContact CXone include uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center.
- What are the top alternatives to LiveVox?
- Top alternatives to LiveVox include Novanet Cloud Contact Center, Call Center Studio, NICE inContact CXone, Dialpad Contact Center, VCC Live.