Nextiva vs OpenPhone Comparison
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
OpenPhone
Starting at $10 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this powerful software. Cut down on interr…
OpenPhone leads on user satisfaction with a 4.6-star rating across 1,816 reviews.
Nextiva vs OpenPhone — at a glance
| Feature | Nextiva | OpenPhone |
|---|---|---|
| Rating | 4.6 / 5 | 4.6 / 5 |
| Reviews | 5,433 | 1,816 |
| Starting price | $18.95 /User/Month | $10 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | VoIP Providers |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Nextiva and OpenPhone
- Pricing: Nextiva starts at $18.95 /User/Month, while OpenPhone starts at $10 /User/Month.
- User satisfaction: OpenPhone scores higher with a 4.6-star average.
- Deployment: Nextiva supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; OpenPhone supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Nextiva vs OpenPhone — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Nextiva vs OpenPhone: Biggest differences
Start here before you go deeper into features.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
Best for small to mid-sized remote teams needing simple cloud phone systems.
- You want an easy-to-use cloud phone system accessible from anywhere.
- You need to separate personal and professional communications clearly.
- Your team requires basic call routing with IVR, extensions, and shared lines.
- Your enterprise demands highly customized or advanced telephony infrastructure.
- You require an on-premises phone system rather than a cloud solution.
Nextiva: Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support. OpenPhone: Best for small to mid-sized remote teams needing simple cloud phone systems.
Description | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva | OpenPhone helps you transition your telephone system to the cloud, so you can access it from anywhere. Avoid confusion between personal and professional communication, thanks to this ... Read More about OpenPhone |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-50 employees51-500 employees | 1-50 employees51-500 employees |
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Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: With Nextiva's intuitive platform, your team can easily collaborate across multiple channels—voice, video, and chat—keeping everyone connected regardless of location. Your employees can communicate smoothly, boosting productivity.
- Advanced Analytics: Nextiva provides reliable analytics tools that let you gain insights into call metrics and customer interactions. Using this data, you can make informed decisions that improve your customer service experience and overall business performance.
- Scalability at Its Best: Whether you're a small startup or a large enterprise, Nextiva scales with your business growth. As you expand, adding new users and features is straightforward, so your communication needs stay covered.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
No alternatives guidance available yet.
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How do Nextiva and OpenPhone Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Nextiva and OpenPhone on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Nextiva vs OpenPhone: Other Details
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API Support |
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Nextiva vs OpenPhone Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Nextiva User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate OpenPhone for its ease of use and cloud accessibility but note concerns about pricing transparency and advanced feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  6 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Top Alternatives to Nextiva and OpenPhone in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Nextiva or OpenPhone?
- OpenPhone edges out the other on user ratings (4.6 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Nextiva and OpenPhone offer a free trial?
- Yes, both Nextiva and OpenPhone offer a free trial.
- What is the starting price of Nextiva vs OpenPhone?
- Nextiva starts at $18.95 /User/Month. OpenPhone starts at $10 /User/Month.
- What are the top alternatives to Nextiva?
- Top alternatives to Nextiva include CallHippo, Freshcaller, CallTools, Voiptime, TalkDesk.
- What are the top alternatives to OpenPhone?
- Top alternatives to OpenPhone include Vodia PBX, FluentStream, RingByName, Dialpad Talk, Jive Voice.