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Compare Miradore Management Suite vs Atera vs Zendesk Support vs Zoho Desk

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Atera - Help Desk Software
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Overview

Description

Explore the unparalleled capabilities of Miradore Management Suite, a cutting-edge solution designed for on-premise IT Systems Management. Equipped to streamline operations across Windows, ... Read More

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $129 , monthly
Free Trial Availability
  • No free trial
Spotsaas Score

Not Available

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

0 Features

48 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • $129 , monthly
        Pricing Plans
        • Not Available
        • Pro

          $159

          /user/month

          • Remote management automations & scripting

          • Windows support

          • Remote monitoring and alerts

          Show more +

        • Growth

          $209

          /user/month

          • All the magnitude of Pro

          • Mac and Linux support

          • Remote access using AnyDesk

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        • Power

          $249

          /user/month

          • All the power of Growth

          • Custom analytics

          • Custom support addresses (unlimited)

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        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Available
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        User Reviews

        User Ratings

        5

        (based on 1 reviews)

        Rating Distribution

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        246

        Very Good

        27

        Good

        2

        Poor

        1

        Terible

        1

        Expert's Review generated by AI

        Miradore Management Suite is a powerful on-premise IT systems management solution that delivers impressive cross-platform capabilities across Windows, macOS, and Linux environments. I found the ...Read more

        Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

        Pros and Cons
        • Miradore Management Suite effectively supports Windows, macOS, and Linux environments, making it a strong choice for organizations with diverse device ecosystems.

        • Its centralized management console streamlines oversight of desktops, laptops, and servers, offering an intuitive interface that simplifies complex administrative tasks.

        • The suite enables automated software deployments and monitoring, drastically reducing time spent on routine operations and minimizing human error.

        • Built-in analytics and real-time monitoring provide actionable data for IT teams to proactively manage infrastructure and respond swiftly to issues.

        • Initial deployment and setup may require significant internal resources, including skilled personnel and server capacity, particularly in large environments.

        • The lack of cloud-native architecture might limit scalability for rapidly growing organizations or those with geographically dispersed operations.

        • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

        • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

        • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

        • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

        • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

        • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Fujitsu

        Fujitsu

        Printcom

        Printcom

        Wisdomic

        Wisdomic

        Sodexo

        Sodexo

        Domino's

        Domino's

        TGI Fridays

        TGI Fridays

        Media and Screenshots

        Screenshots

        No screenshots available.

        Dashboard

        7 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Atera offers Free Trial, but Miradore Management Suite does not.

        Miradore Management Suite is designed for Large Enterprises, Small Business and Medium Business.

        Atera is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Atera begins at $129/user/month when monthly, while pricing details for Miradore Management Suite are unavailable.

        Some top alternatives to Miradore Management Suite includes Atera and SuperOps RMM.

        Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].