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Microsoft Dynamics 365 for Sales vs Zoho One Comparison

Last updated:

Microsoft Dynamics 365 for Sales

4.0(531 reviews)

Starting at $65 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Microsoft Dynamics 365 for Sales is an enterprise CRM platform for mid-to-large sales organizations already running Microsoft infrastructure -- Outlook, Teams, and Excel. It provides lead tracking, pipeline management, a…

Zoho One

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

Zoho One is a cloud-based business management application that helps you automate business processes. It provides 24x7 monitoring and alerting of critical activities, which in turn helps you improve productivity without…

Microsoft Dynamics 365 for Sales leads on user satisfaction with a 4.0-star rating across 531 reviews.

Microsoft Dynamics 365 for Sales vs Zoho One — at a glance

FeatureMicrosoft Dynamics 365 for SalesZoho One
Rating4.0 / 5
Reviews531
Starting price$65 /User/MonthContact for pricing
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryCRM SoftwareBusiness Management Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modesBusiness Hours, OnlineOnline
CertificationsSOC 2SOC 2, HIPAA, GDPR, ISO 27001
Data residencyGlobalGlobal

Key differences between Microsoft Dynamics 365 for Sales and Zoho One

  • Pricing: Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Zoho One pricing is not publicly listed.
  • Deployment: Microsoft Dynamics 365 for Sales supports SaaS/Web/Cloud; Zoho One supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Microsoft Dynamics 365 for Sales vs Zoho One — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

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Zoho One
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Biggest differences

Start here before you go deeper into features.

Microsoft Dynamics 365 for Sales

Best for

Large Enterprises, Medium Business, Small Business

Zoho One

Best for

Large Enterprises, Medium Business, Small Business

Microsoft Dynamics 365 for Sales typically suits Large Enterprises and Medium Business. Zoho One tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Microsoft Dynamics 365 for Sales is an enterprise CRM platform for mid-to-large sales organizations already running Microsoft infrastructure -- Outlook, Teams, and Excel. It provides lead ... Read More about Microsoft Dynamics 365 for Sales

Zoho One is a cloud-based business management application that helps you automate business processes. It provides 24x7 monitoring and alerting of critical activities, which in turn helps ... Read More about Zoho One

Entry Level Pricing

  • Starts from $65
  • Not Available

Free Trial Availability

SpotScore

What's this? ↗

9.0/10

8.1/10

User Ratings

Based on verified Spotsaas reviews

3.97

(531)
Get pricing help
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Software Demo

Demo

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Step 1 of 4

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How do Microsoft Dynamics 365 for Sales and Zoho One Compare on Features?

Total Features

9 Features

11 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Microsoft Dynamics 365 for Sales and Zoho One on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $65
      • Not Available

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Microsoft Dynamics 365 for Sales pricing
      Zoho One pricing

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Mobile - Windows
      • Mobile - BlackBerry
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Mobile - Windows
      • Mobile - BlackBerry
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes

      GDPR

      ✓ Yes

      ISO 27001

      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      Microsoft Dynamics 365 for Sales User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      249

      200

      72

      24

      13

      1

      1

      0

      1

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 558 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Easy to use, requiring little training for basic sales functions.
      • Integrates with the Microsoft application suite for productivity and collaboration.
      • Covers lead management, sales pipeline tracking, and customer insights.

      Common complaints

      • The user interface (UI/UX) can be complex and non-intuitive for beginners or non-technical users.
      • Initial setup and customization require skilled resources, making it difficult for smaller teams or novice users.
      • Can be slow or laggy at times, which frustrates users during crucial sales tasks.

      What buyers like

      • 24/7 monitoring capabilities
      • Document sharing and collaboration
      • Automates business processes

      Common complaints

      • Limited offline functionality
      • Can be overwhelming for new users
      • Integration limitations with some tools

      Pros and Cons

      • Deep integration with Microsoft ecosystem enhances usability.

      • Comprehensive analytics provide valuable sales insights.

      • Highly customizable to fit various business needs.

      • Setup can be complex and time-consuming.

      • Higher cost may deter small businesses.

      • Provides continuous monitoring to ensure critical activities are managed.

      • Facilitates easy document sharing and collaboration among teams.

      • Automates repetitive tasks, freeing up time for strategic work.

      • Limited functionality without internet access.

      • New users may find the interface complex.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Microsoft Dynamics 365 for Sales or Zoho One? Tell buyers what actually differs.

      List of Customers

      Customers

      Adobe

      Adobe

      Accenture

      Accenture

      RBC Financial Group

      RBC Financial Group

      PackshotCreator

      PackshotCreator

      Rablab

      Rablab

      Media and Screenshots

      Screenshots

      4 Screenshots

      One Telephony Layer

      4 Screenshots

      Videos

      video-0

      1 Videos

      video-0

      4 Videos

      Top Alternatives to Microsoft Dynamics 365 for Sales and Zoho One in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Microsoft Dynamics 365 for Sales or Zoho One?
      Microsoft Dynamics 365 for Sales edges out the other on user ratings (4.0 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Microsoft Dynamics 365 for Sales and Zoho One offer a free trial?
      Yes, both Microsoft Dynamics 365 for Sales and Zoho One offer a free trial.
      What is the starting price of Microsoft Dynamics 365 for Sales vs Zoho One?
      Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Zoho One starts at Contact for pricing.
      What are the top alternatives to Microsoft Dynamics 365 for Sales?
      Top alternatives to Microsoft Dynamics 365 for Sales include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Agentforce Sales (formerly Salesforce Sales Cloud).
      What are the top alternatives to Zoho One?
      Top alternatives to Zoho One include Quickbooks, Zoho Books, Zoho CRM, Odoo CRM, Zoho CRM Plus.