ManageEngine ServiceDesk Plus vs Ivanti Service Manager vs Incident IQ - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote	Ivanti Service Manager (171) Get Quote Get Quote	Incident IQ (215) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More	Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More	Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st ... Read More
Free Trial Availability	Free Trial available	Free Trial available	No free trial
User Ratings	4.2 (351)	3.8 (386)	4.6 (256)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do ManageEngine ServiceDesk Plus, Ivanti Service Manager and Incident IQ Compare on Features?

Total Features	6 Features	0 Features	0 Features
Unique Features		No features	No features
	Get Quote	Get Quote	Get Quote

What Do ManageEngine ServiceDesk Plus, Ivanti Service Manager and Incident IQ Cost?

Pricing Option
Pricing Plans	Not Available	Not Available	Not Available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

ManageEngine ServiceDesk Plus vs Ivanti Service Manager User Reviews & Rating Comparison

User Ratings	4.2 (based on 351 reviews)	3.8 (based on 386 reviews)	4.6 (based on 256 reviews)
Rating Distribution	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1	Excellent 65 Very Good 75 Good 22 Poor 4 Terible 5	Excellent 164 Very Good 48 Good 3 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2	Total Wine and More SinClair Community College AdventistHealth	No Customers information available.

Media and Screenshots

Screenshots	16 Screenshots	2 Screenshots	3 Screenshots
Videos	3 Videos	2 Videos	4 Videos

Alternatives

Alternatives	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both ManageEngine ServiceDesk Plus and Ivanti Service Manager offer a Free Trial.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

Ivanti Service Manager is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both ManageEngine ServiceDesk Plus and Ivanti Service Manager are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Some top alternatives to Ivanti Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, Sitehelpdesk and TechExcel ServiceWise.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

ManageEngine ServiceDesk Plus vs Ivanti Service Manager vs Incident IQ - Which Tool Fits Your Business?