LiveChat vs Pure Chat vs Helpshift vs ZoomInfo Chat - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	LiveChat (791) Get Quote Get Quote	Pure Chat (225) Get Quote Get Quote	Helpshift (402) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More	Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is ... Read More	Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Starts from $39 , Billed Yearly	Not Available
Free Trial Availability	Free Trial available	Free Trial available	No free trial
Spotsaas Score	9.8/10	9.0/10	9.3/10
User Ratings	4.4 (2017)	4.3 (541)	4.1 (369)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do LiveChat, Pure Chat, Helpshift and ZoomInfo Chat Compare on Features?

Total Features	8 Features	7 Features	24 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do LiveChat, Pure Chat, Helpshift and ZoomInfo Chat Cost?

Pricing Option
Starting From	$16 , Billed Yearly	$39 , Billed Yearly	Not Available
Pricing Plans	Starter Get Started 60-day chat history Basic widget customization Ticketing system Show more + Team Get Started Unlimited chat history Full widget customization Ticketing system Show more + Business Get Started Unlimited chat history Full widget customization Ticketing system Show more + Browse all pricing plans	Growth Get Started Max Websites: 1 Users/Operators Included: 4 SMS Notifcations: 100 Show more + Pro Get Started $8 per Month billed Yearly $10 per Month billed Monthly Includes features of the Growth plan, plus Show more +	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

LiveChat vs Pure Chat vs Helpshift User Reviews & Rating Comparison

User Ratings	4.4 (based on 2017 reviews)	4.3 (based on 541 reviews)	4.1 (based on 369 reviews)
Rating Distribution	Excellent 525 Very Good 192 Good 46 Poor 8 Terible 20	Excellent 128 Very Good 78 Good 14 Poor 1 Terible 4	Excellent 226 Very Good 138 Good 30 Poor 6 Terible 2
Expert's Review generated by AI	LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more	Pure Chat has garnered positive reviews for its ease of use, customization options, and effectiveness in improving customer interactions. Users appreciate the intuitive interface, seamless ...Read more	Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline ...Read more
Pros and Cons	Pros and Cons of LiveChat Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts. Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours. Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively. Automation and asynchronous communication, user-friendly for small business owners. Limited number of active accounts, hindering flexibility during certain periods of high volume. Learning curve can be tricky, requiring time and effort to overcome.	Pros and Cons of Pure Chat Provides easy integration with various platforms like Zoho, MailChimp, and HubSpot, enhancing flexibility. Customizable widgets and chat feature integration simplifies interaction with website visitors and provides detailed customer interaction history. Neat user interface with customizable settings and fair pricing, making it user-friendly and cost-efficient. Helpful for customer service teams, allowing reassignment of representative, displaying relevant customer info, and aiding in pursuing leads. Lack of Desktop App can lead to tab management issues and increased browser tabs. Inactivity logout feature can disrupt continuous monitoring and prompt response.	Pros and Cons of Helpshift Integrates well with other resources and systems for easier customer service. Offers a variety of possibilities to search for information and manage client requests effectively. Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility. Automation and filter settings are great for streamlining support processes. Occasional system crashes and slow response times. Limited customization options and lack of certain platform support on the Help Center.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.	No Integration information available.

List of Customers

Customers	No Customers information available.	No Customers information available.	Microsoft Playrix Zynga

Media and Screenshots

Screenshots	7 Screenshots	1 Screenshots	2 Screenshots
Videos	3 Videos	2 Videos	2 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both LiveChat and Pure Chat offer a Free Trial.

LiveChat is designed for Large Enterprises, Medium Business and Small Business.

Pure Chat is designed for Large Enterprises, Medium Business and Small Business.

Pricing for LiveChat Starts at $16/User/Month when Billed Yearly whereas for Pure Chat Starts at $39/User/Month when Billed Yearly.

Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

Some top alternatives to Pure Chat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage, MyLiveChat, Zendesk Chat, Smartchat, LinkedChat, Let's Connect and Liveo.Chat.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

LiveChat vs Pure Chat vs Helpshift vs ZoomInfo Chat - Which Tool Fits Your Business?

LiveChat

Pure Chat

Helpshift

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do LiveChat, Pure Chat, Helpshift and ZoomInfo Chat Compare on Features?

Total Features

Unique Features

What Do LiveChat, Pure Chat, Helpshift and ZoomInfo Chat Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

LiveChat vs Pure Chat vs Helpshift User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of LiveChat

Pros and Cons of Pure Chat

Pros and Cons of Helpshift

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure