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Listen360 vs Swell Comparison

Last updated:

Listen360

4.7(39 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Listen360 is a powerful customer engagement software that delivers comprehensive customer management and feedback capturing. Through nightly email summaries and intuitive alerts, companies can cultivate meaningful commun…

Swell

Starting at $199 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The powerful reputation management…

Listen360 leads on user satisfaction with a 4.7-star rating across 39 reviews.

Listen360 vs Swell — at a glance

FeatureListen360Swell
Rating4.7 / 5
Reviews39
Starting priceContact for pricing$199 /Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryCustomer Advocacy SoftwareReputation Management Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable
Support modesOnline24/7 (Live rep), Online
Certifications
Data residencyUS

Key differences between Listen360 and Swell

  • Pricing: Swell starts at $199 /Month. Listen360 pricing is not publicly listed.
  • Free trial: Swell offers a free trial; Listen360 does not.
  • Deployment: Listen360 supports SaaS/Web/Cloud; Swell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Listen360 vs Swell — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Customer Advocacy Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Listen360 - New SaaS Software
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Swell - Reputation Management Software
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Talk to an expert

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Listen360 vs Swell: Biggest differences

Start here before you go deeper into features.

Listen360

Best for

Large Enterprises, Medium Business, Small Business

Swell

Best for

Large Enterprises, Medium Business, Small Business

Listen360 typically suits Large Enterprises and Medium Business. Swell tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Listen360 is a powerful customer engagement software that delivers comprehensive customer management and feedback capturing. Through nightly email summaries and intuitive alerts, companies ... Read More about Listen360

Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The ... Read More about Swell

Entry Level Pricing

  • Not Available
  • Starts from $199 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

Not Available

8.6/10

User Ratings

Based on verified Spotsaas reviews

4.71

(39)
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Software Demo

Demo

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Step 1 of 4

How big is your team?

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How do Listen360 and Swell Compare on Features?

Total Features

7 Features

8 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Listen360 and Swell on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $199 , Billed Yearly

      Pricing Plans

      • Not Available
      • Swell

        • Swell Insight

        • Swell Review

        • Swell Webchat

        Show more +

      Pricing Page

      Pricing information not available

      Swell pricing

      Listen360 vs Swell: Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Listen360 vs Swell Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US

      Listen360 User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      34

      3

      1

      1

      1

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is very strong across 40 reviews, with consistently positive feedback.

      What buyers like

      • Comprehensive customer management
      • Feedback capturing tools
      • Net Promoter Score tracking

      Common complaints

      • May require training
      • Limited customization options
      • Not suitable for all industries

      No expert review available for this product

      Pros and Cons

      • Offers comprehensive tools for capturing customer feedback across multiple channels.

      • NPS tracking helps gauge customer satisfaction effectively.

      • Intuitive alerts facilitate timely responses to customer feedback.

      • May require training for effective use.

      • Limited customization options may not suit all businesses.

      No pros or cons available for this product

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Listen360 or Swell? Tell buyers what actually differs.

      Listen360 and Swell Customers

      Customers

      Mathnasium

      Mathnasium

      Orangetheory Fitness

      Orangetheory Fitness

      Sport Clips

      Sport Clips

      No Customers information available.

      Media and Screenshots

      Screenshots

      No screenshots available.

      1 Screenshots

      Videos

      video-0

      2 Videos

      video-0

      2 Videos

      Top Alternatives to Listen360 and Swell in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Listen360 or Swell?
      Listen360 edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Listen360 and Swell offer a free trial?
      Swell offers a free trial. Listen360 does not.
      What is the starting price of Listen360 vs Swell?
      Listen360 starts at Contact for pricing. Swell starts at $199 /Month.
      What are the top alternatives to Listen360?
      Top alternatives to Listen360 include SightMill, GrowthScore, Qualified, SentimentSnap, Workvivo.
      What are the top alternatives to Swell?
      Top alternatives to Swell include Chekkit, Mention, Broadly, ChatMeter, FreshReview.