Listen360 Review: Is It The Right Customer Advocacy Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Listen360 offers custom pricing plan
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What is Listen360?
Listen360 is a powerful customer engagement software that delivers comprehensive customer management and feedback capturing. Through nightly email summaries and intuitive alerts, companies can cultivate meaningful communication with their customers. With a dashboard view, admins can monitor service quality and calculate Net Promoter Score. Through web portals, emails, IVRs and phone calls, Listen360 allows companies to capture customer feedback. It also helps businesses of any size, role or industry to share referrals and promotions on social media platforms like Twitter, Facebook and
Pricing
Listen360 offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Listen360 Software Demo
Listen360 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Listen360
- Team types
- Large Enterprises, Medium Business
Why teams choose Listen360
Offers comprehensive tools for capturing customer feedback across multiple channels.
NPS tracking helps gauge customer satisfaction effectively.
Intuitive alerts facilitate timely responses to customer feedback.
Is Listen360 right for you?
What buyers should know before shortlisting Listen360
Listen360 is customer advocacy software that collects and manages feedback across email, SMS, web, and social channels. Before shortlisting, verify that your team can commit to regular NPS survey cycles—the platform's value depends on consistent feedback collection, not just the tool itself.
Check whether Listen360's feedback workflows match your existing CRM or helpdesk; it integrates with Salesforce, HubSpot, and Zendesk, but custom integrations may require developer time. Key limitations to confirm in a demo: Listen360 does not include advanced sentiment analysis or AI-powered response suggestions—you'll manually review and act on feedback.
The platform also lacks built-in workflow automation for routing feedback to specific teams, so you'll need to set up manual processes or use Zapier for basic routing. Pricing is per-user-seat, which can escalate quickly for large teams; request a detailed quote based on your actual user count before committing.
Ask your vendor whether historical data migration from your current feedback tool is included in setup, as this often incurs additional fees. Confirm response time expectations for onboarding and support, especially if you plan to launch NPS campaigns immediately after go-live.
Listen360 pros and cons
- Listen360 pros
Offers comprehensive tools for capturing customer feedback across multiple channels.
NPS tracking helps gauge customer satisfaction effectively.
Intuitive alerts facilitate timely responses to customer feedback.
- Listen360 cons
May require training for effective use.
Limited customization options may not suit all businesses.
Ready to try it?
Get started with Listen360
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Listen360 side-by-side with top Customer Advocacy Software alternatives.
What is the pricing of Listen360?
Listen360 uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Listen360 Pricing Plans
Weighing your options?
Not sure if Listen360 fits your budget?
Listen360 reviews and ratings
What buyers like
- Comprehensive customer management
- Feedback capturing tools
- Net Promoter Score tracking
Common complaints
- May require training
- Limited customization options
- Not suitable for all industries
What users are saying
PS
Pradeep S
10/29/23
"Good"
What do you like best about Listen360? Ease of integration, great for feedback from clients, employees. What do you dislike about Listen360? Ease of ...
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SD
Siva D
08/25/23
"Waste do not use this portal"
What do you like best about Listen360? If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating What do you ...
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KJ
Kelli J
09/02/22
"Better programs exist"
What do you like best about Listen360? Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. ...
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AU
Anonymous User
01/15/22
"Fast feedback"
What do you like best about Listen360? You receive the feedback fast and clear. What do you dislike about Listen360? Nothing. All feedback received ...
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AU
Anonymous User
12/08/21
"General Manager"
What do you like best about Listen360? Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, ...
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BM
Brian M
11/22/21
"The visibility it gives"
What do you like best about Listen360? The visibility it gives consumers who view our website looking for additional information, most importantly ...
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- See if Listen360 fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Listen360?
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Organizations use social media to communicate their stories, engage with audiences, and grow their influence. Successful social media respon…
Segmentation is dividing a market into separate consumer groups with comparable characteristics. It's an integral aspect of any customer str…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Social sharing is a feature found in many software applications that allows users to easily share content with others on various social medi…
Surveys are a vital tool for gathering information and feedback from a specific group of people. It allows organizations and businesses to u…
Listen360 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Listen360.
Certifications
Developer & data
Alternatives to Listen360
Listen360 Customers
Mathnasium
Orangetheory Fitness
Sport Clips
United Planet Fitness Partners
Listen360 Support Options
Frequently Asked Questions About Listen360
Common questions buyers ask before choosing Listen360.
Listen360 is a Customer Advocacy Software. Listen360 offers Segmentation, Social Sharing, Analytics, Sentiment Analysis, Response Management and many more functionalities.
Buyers commonly note the following limitations of Listen360: May require training for effective use.; Limited customization options may not suit all businesses.; Not suitable for industries with unique feedback needs..
Some top alternatives to Listen360 includes SightMill, GrowthScore, Qualified, SentimentSnap and OSI Feedback.
Listen360 offers Quotation Based pricing model
The starting price is not disclosed by Listen360. You can visit Listen360 pricing page to get the latest pricing.
Ready to try it?
Get started with Listen360
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].