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Ivanti Service Manager vs Tikit Comparison

Last updated:

Ivanti Service Manager

3.9(169 reviews)

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize c…

View PricingRead Reviews

Tikit

3.0(1 reviews)

Starting at $90 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-pow…

View PricingRead Reviews

Ivanti Service Manager leads on user satisfaction with a 3.9-star rating across 169 reviews.

Ivanti Service Manager vs Tikit — at a glance

FeatureIvanti Service ManagerTikit
Rating3.9 / 53.0 / 5
Reviews1691
Starting priceContact for pricing$90 /Month
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareService Desk Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineOnline
CertificationsSOC 2—
Data residencyGlobalUS

Key differences between Ivanti Service Manager and Tikit

  • Pricing: Tikit starts at $90 /Month. Ivanti Service Manager pricing is not publicly listed.
  • User satisfaction: Ivanti Service Manager scores higher with a 3.9-star average.
  • Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Tikit supports SaaS/Web/Cloud.

Ivanti Service Manager vs Tikit — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Ivanti Service Manager - Service Desk Software

Ivanti Service Manager

(171)
Talk to an expert
Talk to an expert
Tikit - Service Desk Software

Tikit

(1)
Talk to an expert
Talk to an expert

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Ivanti Service Manager vs Tikit: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Ivanti Service Manager

Best for

Large Enterprises, Medium Business, Small Business

Tikit

Best for medium businesses needing AI-driven, Teams-integrated service desk solutions.

Choose if
  • You want to reduce ticket volume using AI-powered ticket deflection.
  • Your team relies heavily on Microsoft Teams and email for communication.
  • You need robust reporting with Power BI integration for data insights.
Consider alternatives if
  • Your organization has fewer than 50 employees and requires a very simple ticketing tool.
  • You need highly specialized or industry-specific ITSM features not supported by Tikit.

Ivanti Service Manager typically suits Large Enterprises and Medium Business. Tikit tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies ... Read More about Ivanti Service Manager

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With ... Read More about Tikit

Entry Level Pricing

  • Not Available
  • Starts from $90 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

User Ratings

Based on verified Spotsaas reviews

3.94

(169)

3

(1)

Best Company Size

—
50-500 employeesMedium Business
Get pricing help
Get pricing help

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Tikit

  • Task Management: With Tikit, teams can easily organize and prioritize tasks in one intuitive platform. As a manager, you'll appreciate how simple it is to assign responsibilities and monitor progress, keeping projects on track.
  • Improved Collaboration: Tikit lets team members communicate and share updates in real time, with smooth interactions across your team. Administrators will find this reduces email clutter and keeps everyone aligned, boosting overall productivity.
  • Customizable Workflows: Executives can tailor Tikit's features to suit specific business needs. The flexibility of customizing workflows lets teams work in a way that fits their processes, improving efficiency and satisfaction.
Best fit

Best fit

Tikit

  • 50-500 employees.
  • Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting.
  • Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.
Watchouts

Reasons buyers look elsewhere

Tikit

  • Lacks advanced privacy controls — teams prioritizing data encryption and granular permission settings typically switch to platforms like Signal or Telegram
  • Missing customization options for UI and workflows — users needing branded interfaces or role-specific dashboards explore alternatives
  • Moderation tools are basic — communities managing sensitive discussions or niche groups often migrate to platforms with stronger spam filters and member verification

Software Demo

Demo

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Step 1 of 4

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How do Ivanti Service Manager and Tikit Compare on Features?

Total Features

8 Features

8 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Ivanti Service Manager and Tikit on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $90 , Billed Yearly

      Pricing Plans

      • Not Available

      • Microsoft Teams Ticketing

        Get Started

        • Unlimited Users & Agents

        • Ticket Creation from Teams Chat

        • Ticket Creation from Email

        Show more +

      • Microsoft 365 Service Desk

        Get Started

        • Everything in Teams Ticketing Plus,

        • Advanced Automations

        • Full API Access

        Show more +

      Pricing Page

      Pricing information not available

      Tikit pricing
      View detailed pricing
      View detailed pricing

      Ivanti Service Manager vs Tikit: Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Ivanti Service Manager vs Tikit Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      —

      HIPAA

      ✗ No
      —

      Data Residency

      🌐 Global
      🇺🇸 US

      Ivanti Service Manager User Reviews & Rating Comparison

      User Ratings

      3.94

      (based on 169 reviews)

      3

      (based on 1 reviews)

      Rating Distribution

      65

      75

      22

      4

      5

      0

      0

      1

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • ITIL-ready solution
      • Cloud-based flexibility
      • End-to-end service management

      Common complaints

      • Complex setup process
      • Can be overwhelming for small teams
      • Limited customization options

      Buyer sentiment

      Buyers generally appreciate Tikit's ease of use, AI-driven ticket management, and integration capabilities, though some note pricing opacity and customization complexity.

      What buyers like

      • Ease of use
      • AI-powered ticket deflection
      • Integration with Microsoft Teams and Power BI

      Common complaints

      • Pricing transparency
      • Workflow customization complexity

      Pros and Cons

      • Seamlessly integrates with existing IT processes and tools.

      • Provides a robust framework for ITIL compliance.

      • Initial setup may require significant time investment.

      • Customization options may be limited for some users.

      • AI-powered ticket deflection reducing ticket volume

      • Integration with email and Teams chat for easy ticket creation

      • Power BI integration for efficient reporting

      • No publicly available starting price, which may complicate budgeting

      • Potential learning curve due to customizable workflows

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Used Ivanti Service Manager or Tikit? Tell buyers what actually differs.

      Review Ivanti Service ManagerReview Tikit

      Ivanti Service Manager and Tikit Customers

      Customers

      Total Wine and More

      Total Wine and More

      SinClair Community College

      SinClair Community College

      AdventistHealth

      AdventistHealth

      No Customers information available.

      Media and Screenshots

      Screenshots

      Ivanti Service Manager screenshot

      2 Screenshots

      Team Chat

      9 Screenshots

      Videos

      video-0

      2 Videos

      video-0

      4 Videos

      Top Alternatives to Ivanti Service Manager and Tikit in 2026

      Alternatives

      Halo Service Desk - Service Desk Software
      Halo Service Desk

      4.6

      ALVAO Service Desk - Service Desk Software
      ALVAO Service Desk

      4.61

      Freshservice - Service Desk Software
      Freshservice

      4.68

      BMC Helix ITSM - Service Desk Software
      BMC Helix ITSM

      3.59

      ALVAO Service Desk - Service Desk Software
      ALVAO Service Desk

      4.61

      InvGate Service Desk - Service Desk Software
      InvGate Service Desk

      4.51

      Expand your comparison

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Ivanti Service Manager or Tikit?
      Ivanti Service Manager edges out the other on user ratings (3.9 vs 3.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Ivanti Service Manager and Tikit offer a free trial?
      Yes, both Ivanti Service Manager and Tikit offer a free trial.
      What is the starting price of Ivanti Service Manager vs Tikit?
      Ivanti Service Manager starts at Contact for pricing. Tikit starts at $90 /Month.
      What are the top alternatives to Ivanti Service Manager?
      Top alternatives to Ivanti Service Manager include Halo Service Desk, ALVAO Service Desk, Freshservice, HaloITSM, Incident IQ.
      What are the top alternatives to Tikit?
      Top alternatives to Tikit include BMC Helix ITSM, ALVAO Service Desk, InvGate Service Desk, Vorex, Vivantio.