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Compare Hiver vs HelpDesk vs Zendesk Support vs Zoho Desk

Hiver - Collaboration Software
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HelpDesk - Help Desk Software
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Overview

Description

Hiver is an advanced cloud-based collaboration app that connects teams across the globe. It's essential to your daily work: stay up-to-date with your coworkers on mobile, web, desktop or ... Read More

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $29 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

8.4/10

9.4/10

User Ratings

4.3

(50)
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Software Demo

Demo

Features

Total Features

11 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $29 , Billed Yearly
          Pricing Plans
          • FREE

            Free

            • Free plan includes:

            • Multi-channel shared inboxes

            • Ticketing

            Show more +

          • LITE

            $24

            /user/month

            • Everything in Free; plus:

            • Customer portalEnable your customers to track and raise issues by building a portal for your brand.

            • Workflow automations

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          • GROWTH

            $34

            /user/month

            • Everything in Lite; plus:

            • Analytics for team performance.

            • Custom reports

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          • Browse all pricing plans
          • Team

            • Multiple mailboxes

            • Reply address assigned to Team

            • Multiple email templates

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          • Enterprise

            • Includes features of Team plan, plus

            • Security Audit log Security assistance

            • Audit log

            Show more +

          Pricing Pagehiverhq pricinghelpdesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          973

          Very Good

          237

          Good

          23

          Poor

          8

          Terible

          8

          Excellent

          23

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons
          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          achieveCE

          achieveCE

          Bungalow.Net

          Bungalow.Net

          Rategenius

          Rategenius

          Media and Screenshots

          Screenshots
          Hiver - Screenshot

          3 Screenshots

          Ticket Detail

          3 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Hiver and HelpDesk offer a Free Trial.

          Hiver is designed for Large Enterprises, Medium Business and Small Business.

          HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Hiver Starts at $19/user/month when yearly whereas for HelpDesk Starts at $29/User/Month when Billed Yearly.

          Some top alternatives to Hiver includes CollaborateCloud, ClickUp, Gmelius, Teamwork Desk, Front, HelpDesk, Desky, eStreamDesk, Keeping, BoldDesk and Drag.

          Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].