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Hiver vs Zendesk Chat vs ZoomInfo Chat Comparison

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Hiver

Starting at $25 /Month

  • Large Enterprises
  • Medium Business

Hiver is an email collaboration tool that lets you effortlessly manage your shared inboxes by connecting your Gmail accounts. Optimize workflow and collaboration both within and across your company with Hiver. Assign own…

Zendesk Chat

Starting at $19 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Hiver vs Zendesk Chat vs ZoomInfo Chat — at a glance

FeatureHiverZendesk ChatZoomInfo Chat
Rating
Reviews
Starting price$25 /Month$19 /User/MonthContact for pricing
Free trial No Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineBusiness Hours, OnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyGlobalUS

Key differences between Hiver and Zendesk Chat

  • Pricing: Hiver starts at $25 /Month, while Zendesk Chat starts at $19 /User/Month.
  • Free trial: Zendesk Chat offers a free trial; Hiver does not.
  • Target audience: Hiver is built for Large Enterprises and Medium Business, while Zendesk Chat targets Freelancers / Consultants and Large Enterprises.
  • Deployment: Hiver supports SaaS/Web/Cloud; Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Hiver vs Zendesk Chat vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Hiver - Live Chat Software

Hiver

Discontinued

Visit website

Visit Website

Zendesk Chat - Live Chat Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Hiver

Best for

Large Enterprises, Medium Business, Small Business

Zendesk Chat

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Hiver typically suits Large Enterprises and Medium Business. Zendesk Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Hiver is an email collaboration tool that lets you effortlessly manage your shared inboxes by connecting your Gmail accounts. Optimize workflow and collaboration both within and across your ... Read More about Hiver

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $25 , Billed Yearly
  • Starts from $19 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial
  • Free Trial available
  • No free trial

Spotsaas Score

What's this? ↗

9.0/10

8.2/10

Visit website

Get pricing help

Software Demo

Demo

No software demo available

Hiver has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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How do Hiver, Zendesk Chat and ZoomInfo Chat Compare on Features?

Total Features

3 Features

9 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

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Get Quote

Compare Hiver, Zendesk Chat and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $25 , Billed Yearly
        • $19 , Billed Yearly
        • Not Available

        Pricing Plans

        • Sell Team

          • Email integration

          • Up to 3 paid users

          • 1 custom sales pipeline

          Show more +

        • Sell professional

          • Email integration

          • Unlimited paid users

          • 1 custom sales pipeline

          Show more +

        • Sell Enterprise

          • Email integration

          • Unlimited paid users

          • 2 sales pipelines

          Show more +

        • Browse all pricing plans
        • Not Available

        Pricing Page

        Pricing information not available

        Zendesk Chat pricing
        ZoomInfo Chat pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available

        Visit website

        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No

        Data Residency

        🌐 Global

        Hiver vs Zendesk Chat User Reviews & Rating Comparison

        Spotsaas Editor’s POV generated by AI

        No expert review available for this product

        What buyers like

        • Integrates well with other Zendesk products for seamless customer support management.
        • Easy to use interface, allowing for efficient communication and chat management.
        • Real-time connection and communication with customers, facilitating prompt issue resolution.

        Common complaints

        • Some challenges with integration, especially when accessing CRM software behind firewalls.
        • Lack of advanced capabilities like screen sharing for both agents and customers.
        • Limited customization options in certain features like the rating system.

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        No pros or cons available for this product

        • Highly customizable to match brand identity.

        • Strong analytics tools for monitoring performance.

        • Real-time engagement enhances customer satisfaction.

        • Pricing may be prohibitive for smaller businesses.

        • Basic plans lack advanced features.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        5 Screenshots

        Videos

        No videos available.

        video-0

        4 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Hiver or Zendesk Chat?
        Hiver and Zendesk Chat are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific Live Chat Software needs.
        Do Hiver and Zendesk Chat offer a free trial?
        Zendesk Chat offers a free trial. Hiver does not.
        What is the starting price of Hiver vs Zendesk Chat?
        Hiver starts at $25 /Month. Zendesk Chat starts at $19 /User/Month.
        What are the top alternatives to Hiver?
        Top alternatives to Hiver include ZoomInfo Chat, ActiveChat, LiveChat, LiveEngage, Zendesk Chat.
        What are the top alternatives to Zendesk Chat?
        Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.

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