HaloITSM vs Ping Identity Comparison
HaloITSM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise ticke…
Ping Identity
Starting at $5 /User/Month
- Large Enterprises
- Medium Business
Ping Identity is an Identity and Access Management (IAM) solution used by thousands of enterprises around the world. It enables companies to manage who has access to what across all business applications, data centers, a…
HaloITSM leads on user satisfaction with a 4.6-star rating across 83 reviews.
HaloITSM vs Ping Identity — at a glance
| Feature | HaloITSM | Ping Identity |
|---|---|---|
| Rating | 4.6 / 5 | 4.3 / 5 |
| Reviews | 83 | 233 |
| Starting price | Contact for pricing | $5 /User/Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business |
| Category | Service Desk Software | Identity and Access Management (IAM) Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between HaloITSM and Ping Identity
- Pricing: Ping Identity starts at $5 /User/Month. HaloITSM pricing is not publicly listed.
- Free trial: HaloITSM offers a free trial; Ping Identity does not.
- User satisfaction: HaloITSM scores higher with a 4.6-star average.
- Deployment: HaloITSM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Ping Identity supports SaaS/Web/Cloud, Mobile - Android.
HaloITSM vs Ping Identity — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for mid-sized IT teams needing customizable, branded IT service management.
- You require a white-label ITSM platform to enhance your brand visibility.
- Your team needs flexible, configurable workflows and dashboards tailored to business needs.
- You want seamless integration with Office 365 and Active Directory for enterprise environments.
- You need extensive, comprehensive cloud-based ITSM functionality beyond current offerings.
- You prefer a simple, out-of-the-box ITSM solution with minimal customization and complexity.
Enterprise-grade IAM with strong security and compliance features.
- You need scalable IAM for medium to large enterprises (500+ users).
- You require advanced security like multi-factor and adaptive authentication.
- Compliance with regulations such as GDPR and HIPAA is critical.
- You are a small business with fewer than 100 employees.
- You need a low-cost or simple IAM solution with straightforward pricing.
HaloITSM: Best for mid-sized IT teams needing customizable, branded IT service management. Ping Identity: Enterprise-grade IAM with strong security and compliance features.
Description | HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More about HaloITSM | Ping Identity is an Identity and Access Management (IAM) solution used by thousands of enterprises around the world. It enables companies to manage who has access to what across all ... Read More about Ping Identity |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | Not Available | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employees501-5,000 employees | 500 to 10,000 employeesMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified IT Service Management: With HaloITSM, we simplify your IT service processes, allowing teams to deliver faster and more efficient support. Managers will appreciate how easy it becomes to track requests and manage workflows.
- Better User Experience: Our intuitive interface lets administrators and end-users manage the system easily. This leads to faster resolution times and higher satisfaction rates among your users.
- Customizable Solutions: HaloITSM allows you to tailor workflows and dashboards to fit your unique organizational needs. Executives will find this flexibility invaluable for aligning IT services with business objectives.
- Smooth User Experience: With Ping Identity, users get a frictionless login experience. Single sign-on (SSO) capabilities allow employees to access multiple applications with one set of credentials, simplifying their workflow and improving productivity.
- Reliable Security Protocols: As managers, we recognize the importance of safeguarding sensitive data. Ping Identity offers advanced security features such as multi-factor authentication (MFA) and adaptive authentication, confirming that only authorized users gain access to critical systems.
- Compliance Made Easy: Managing regulatory requirements is challenging. Ping Identity simplifies compliance with industry standards like GDPR and HIPAA, offering built-in reporting and auditing tools that help demonstrate adherence.
Best fit
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Telecommunications, and Finance
- IT Managers, Service Desk Analysts, System Administrators, and Operations Managers
- 500 to 10,000 employees
- Fintech, SaaS, Healthcare, Education, and Consulting
- IT Security Managers, Identity and Access Management (IAM) Administrators, Compliance Officers, and DevOps Engineers
Reasons buyers look elsewhere
- Pricing is higher than competitors like Jira Service Management or Freshservice for organizations under 100 employees
- Scaling beyond 500 users requires custom configuration that adds implementation time and cost
- HIPAA and SOC 2 compliance features require manual setup — healthcare and finance teams often choose Atlassian or ServiceNow instead
- Pricing exceeds budget for teams seeking comparable IAM features at lower cost
- Lacks industry-specific compliance modules — regulated sectors add specialized tools like Okta or Auth0
- Limited customization for non-standard integrations — teams with legacy systems often switch
Software Demo
Demo |
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How do HaloITSM and Ping Identity Compare on Features?
Total Features | 8 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HaloITSM and Ping Identity on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
HaloITSM User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights HaloITSM's modern design, ease of use, and responsive support, with minor concerns about complexity and cloud feature limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights robust security and compliance features, with some concerns about pricing transparency and implementation complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  NHS  Siemens  AkzoNobel | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  3 Videos |  3 Videos |
Top Alternatives to HaloITSM and Ping Identity in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HaloITSM or Ping Identity?
- HaloITSM edges out the other on user ratings (4.6 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HaloITSM and Ping Identity offer a free trial?
- HaloITSM offers a free trial. Ping Identity does not.
- What is the starting price of HaloITSM vs Ping Identity?
- HaloITSM starts at Contact for pricing. Ping Identity starts at $5 /User/Month.
- What are the top alternatives to HaloITSM?
- Top alternatives to HaloITSM include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to Ping Identity?
- Top alternatives to Ping Identity include SailPoint IdentityIQ, ForgeRock Identity Platform, Keycloak, Azure AD, Ping Intelligent Identity.