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Compare Freshservice vs Twilio Flex vs CometChat

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Overview

Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Twilio Flex is a cloud communication platform for building communications applications for web, desktop and mobile devices. It's quick to implement with no hardware or software to install. ... Read More

Entry Level Pricing
  • Starts from $19 , Billed Yearly
  • Starts from $1
Free Trial Availability
  • Free Trial available
User Ratings
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Software Demo

Demo

Pricing

Pricing Option
      Starting From
      • $19 , Billed Yearly
      • $1
      Pricing Plans
      • Starter

        • Incident Management

        • Knowledge Base

        • Self Service Portal

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      • Growth

        • Includes features of Starter plan, plus

        • Service Catalog

        • Asset Management

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      • Pro

        • Includes features of Growth plan, plus

        • Problem Management

        • Change Management

        Show more +

      • Browse all pricing plans
      • Not Available
      Pricing Pagefreshservice pricingtwilio-flex pricing

      Other Details

      Organization Types supported
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Installed - Mac
      • Installed - Windows
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Installed - Mac
      • Installed - Windows
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      781

      Very Good

      144

      Good

      13

      Poor

      3

      Terible

      5

      Excellent

      23

      Very Good

      12

      Good

      3

      Poor

      4

      Terible

      69

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      vroom

      vroom

      Cordant

      Cordant

      Addison Lee

      Addison Lee

      No Customers information available.

      Media and Screenshots

      Screenshots
      Ticket counts

      7 Screenshots

      Twilio Flex Demo - Twilio Flex - Chat

      4 Screenshots

      Videos
      video-0

      4 Videos

      video-0

      3 Videos

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Freshservice and Twilio Flex offer a Free Trial.

      Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      Twilio Flex is designed for Large Enterprises and Medium Business.

      Pricing for Freshservice Starts at $19/User/Month when Billed Yearly whereas for Twilio Flex Starts at $1/User.

      Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

      Some top alternatives to Twilio Flex includes CometChat, CloudTalk, Five9, 3CX, Genesys PureConnect, MSG91, Infobip, Cloudonix, CommPeak, CloudContactAI and Messenger Communication Platform.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].