Freshservice vs ServicePRO Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
SpotSaaS Analysis
FreshserviceServicePRO
The core difference between Freshservice and ServicePRO lies in Freshservice's focus on providing a quick, low-complexity IT service desk setup with multi-channel support, making it ideal for small to medium-sized businesses. ServicePRO, on the other hand, lacks specific details on its target audience and features, making it less defined for potential buyers.
- Quick, multi-channel IT service desk setup - Ideal for small to medium-sized businesses - Low-complexity IT service management solution - Supports social media and forums for ticketing - Priced at $19 - Best for teams needing fast deployment
- Specific target audience not defined - Lacks detailed feature descriptions - Priced at $22 - No clear indication of ideal buyer - Potentially suitable for various company sizes - Requires further information for assessment
Freshservice vs ServicePRO — at a glance
| Feature | Freshservice | ServicePRO |
|---|---|---|
| Rating | 4.4 / 5 | 3.9 / 5 |
| Reviews | 1,491 | 27 |
| Starting price | $19 /User/Month | $22 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | US |
Key differences between Freshservice and ServicePRO
- Pricing: Freshservice starts at $19 /User/Month, while ServicePRO starts at $22 /User/Month.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while ServicePRO targets Large Enterprises and Medium Business.
- User satisfaction: Freshservice scores higher with a 4.4-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.
Freshservice vs ServicePRO — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Large Enterprises, Medium Business, Small Business
Freshservice typically suits Freelancers / Consultants and Large Enterprises. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Freshservice and ServicePRO on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |
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Media and Screenshots
Screenshots |  7 Screenshots |  1 Screenshots |
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Videos |  4 Videos |  3 Videos |
Top Alternatives to Freshservice and ServicePRO in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or ServicePRO?
- Freshservice edges out the other on user ratings (4.4 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and ServicePRO offer a free trial?
- Yes, both Freshservice and ServicePRO offer a free trial.
- What is the starting price of Freshservice vs ServicePRO?
- Freshservice starts at $19 /User/Month. ServicePRO starts at $22 /User/Month.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.