Freshservice vs Lansweeper Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Lansweeper
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Lansweeper Web is a space where all of IT assets are gathered into one single location, including the software, hardware and network environment. With Lansweeper Web user will be able to instantly discover computers, the…
Freshservice vs Lansweeper — at a glance
| Feature | Freshservice | Lansweeper |
|---|---|---|
| Rating | 4.7 / 5 | 4.7 / 5 |
| Reviews | 934 | 22 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | IT Asset Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Freshservice and Lansweeper
- Pricing: Freshservice starts at $19 /User/Month. Lansweeper pricing is not publicly listed.
- Free trial: Freshservice offers a free trial; Lansweeper does not.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Lansweeper targets Large Enterprises and Medium Business.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Lansweeper supports SaaS/Web/Cloud.
Freshservice vs Lansweeper — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Freshservice vs Lansweeper: Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Best for centralized IT asset discovery and compliance in medium to large enterprises.
- You need real-time discovery and tracking of computers, users, and software.
- Your organization requires built-in compliance reporting for audits.
- You manage IT assets in complex environments like healthcare, education, or manufacturing.
- You require mobile device or IoT asset management capabilities.
- Your team lacks technical expertise for initial setup and network discovery.
Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure. Lansweeper: Best for centralized IT asset discovery and compliance in medium to large enterprises.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Lansweeper Web is a space where all of IT assets are gathered into one single location, including the software, hardware and network environment. With Lansweeper Web user will be able to ... Read More about Lansweeper |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | Not Available | 8.7/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 50 to 5000 employeesMedium to Large Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Asset Management: Lansweeper lets us discover and manage all IT assets across the network, providing real-time visibility into our hardware and software inventory. This helps us make informed decisions about upgrades and replacements.
- Improved Security: By identifying unauthorized devices and outdated software, Lansweeper strengthens security. This reduces risks and protects sensitive data from breaches.
- Simplified Compliance Reporting: Lansweeper's built-in reporting tools help you meet industry regulations. You can quickly generate reports that demonstrate your adherence to standards, saving time during audits.
Best fit
No best-fit guidance available yet.
- 50 to 5,000 employees
- IT Services, Managed Service Providers (MSPs), Education, Healthcare, and Manufacturing
- IT Managers, Network Administrators, Systems Administrators, and Asset Managers
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Reporting features are limited compared to competitors — teams needing custom dashboards or advanced analytics typically add Tableau or Power BI
- UI complexity slows adoption — IT teams accustomed to simpler asset management tools like Snipe-IT or Tanium often switch for faster onboarding
- Performance degrades above 5,000+ devices — organizations managing large networks migrate to Qualys or Tenable for consistent speed at scale
Software Demo
Demo |  Lansweeper has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshservice and Lansweeper Compare on Features?
Total Features | 8 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshservice and Lansweeper on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Freshservice vs Lansweeper: Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Freshservice vs Lansweeper Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Users generally praise Lansweeper for its comprehensive asset visibility, ease of use, and strong compliance features, while noting setup complexity and limited device coverage as drawbacks. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Freshservice and Lansweeper Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
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Videos |  4 Videos | No videos available. |
Top Alternatives to Freshservice and Lansweeper in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Lansweeper?
- Freshservice and Lansweeper are closely matched with equal user ratings of 4.7. The right choice depends on your team size, budget, and specific IT Asset Management Software needs.
- Do Freshservice and Lansweeper offer a free trial?
- Freshservice offers a free trial. Lansweeper does not.
- What is the starting price of Freshservice vs Lansweeper?
- Freshservice starts at $19 /User/Month. Lansweeper starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include ALVAO Service Desk, Halo Service Desk, Alemba Service Manager, BMC Helix ITSM, TechExcel ServiceWise.
- What are the top alternatives to Lansweeper?
- Top alternatives to Lansweeper include AssetCloud, Device42, Asset Panda, CloudSphere, Snipe-IT.