Freshsales vs Gainsight CS Comparison
Freshsales
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP…
Gainsight CS
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. W…
Freshsales leads on user satisfaction with a 4.6-star rating across 1,395 reviews.
Freshsales vs Gainsight CS — at a glance
| Feature | Freshsales | Gainsight CS |
|---|---|---|
| Rating | 4.6 / 5 | — |
| Reviews | 1,395 | — |
| Starting price | $9 /user/month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | CRM Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours | Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Freshsales and Gainsight CS
- Pricing: Freshsales starts at $9 /user/month. Gainsight CS pricing is not publicly listed.
- Free trial: Freshsales offers a free trial; Gainsight CS does not.
- Target audience: Freshsales is built for Freelancers / Consultants and Large Enterprises, while Gainsight CS targets Large Enterprises and Medium Business.
- Deployment: Freshsales supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Gainsight CS supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Freshsales vs Gainsight CS — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for mid-sized sales teams needing intuitive CRM with strong automation.
- You want a user-friendly CRM that requires minimal technical expertise.
- Your sales team benefits from integrated communication tools like email and calls.
- You need intelligent lead scoring to prioritize high-potential prospects efficiently.
- Your company requires advanced web form automation capabilities.
- You depend heavily on highly customizable, graphical reporting features.
Large Enterprises, Medium Business, Small Business
Freshsales typically suits Freelancers / Consultants and Large Enterprises. Gainsight CS tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More about Freshsales | Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as ... Read More about Gainsight CS |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 11-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Sales Processes: Freshsales simplifies your sales workflow, enabling teams to track leads, manage customer interactions, and close deals faster. You’ll appreciate how easy it is to navigate through the sales pipeline, ensuring nothing slips through the cracks.
- Intelligent Lead Scoring: With Freshsales, you can prioritize your leads based on their engagement and likelihood to convert. This feature allows you and your team to focus efforts where they matter most, driving efficiency and improving conversion rates.
- Built-in Communication Tools: Freshsales integrates email, phone calls, and chat features directly into the platform. This means you can engage with prospects without switching between tools—saving valuable time for you and your team.
No key benefits available yet.
Best fit
- 11 to 500 employees
- Sales Automation, SaaS, Martech, Fintech, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users might consider alternatives to Freshsales due to specific needs or preferences that may not be fully addressed by the platform.
- Some businesses may require more advanced automation features or customization options that Freshsales does not offer, prompting them to explore alternatives.
- Companies with budget constraints may seek more cost-effective CRM solutions that provide similar functionalities at a lower price point than Freshsales.
No alternatives guidance available yet.
Software Demo
Demo |  Gainsight CS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Freshsales and Gainsight CS Compare on Features?
Total Features | 10 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Freshsales and Gainsight CS on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshsales User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and effective sales process automation, tempered by occasional performance issues and feature limitations. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Dunzo  Dyson  Grabyo |   box  Splunk |
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Media and Screenshots
Screenshots |  35 Screenshots |  6 Screenshots |
|---|---|---|
Videos |  3 Videos | No videos available. |
Top Alternatives to Freshsales and Gainsight CS in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshsales or Gainsight CS?
- Freshsales edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshsales and Gainsight CS offer a free trial?
- Freshsales offers a free trial. Gainsight CS does not.
- What is the starting price of Freshsales vs Gainsight CS?
- Freshsales starts at $9 /user/month. Gainsight CS starts at Contact for pricing.
- What are the top alternatives to Freshsales?
- Top alternatives to Freshsales include Bigin by Zoho CRM, Salesforce, HubSpot CRM, Freshworks 360, Nutshell.
- What are the top alternatives to Gainsight CS?
- Top alternatives to Gainsight CS include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.