Freshdesk Customer Success (Formely Freshsuccess) vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote	Zendesk Support (1757) Visit website Visit Website *sponsored

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More
Entry Level Pricing	Starts from $79	Starts from $19 , yearly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	Not Available	9.2/10
User Ratings		4.3 (7934)
	Get Quote	Visit website

Software Demo

Demo

How do Freshdesk Customer Success (Formely Freshsuccess), Zendesk Support, Zoho Desk and Tidio Helpdesk Compare on Features?

Total Features	0 Features	29 Features
Unique Features	No features
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What Do Freshdesk Customer Success (Formely Freshsuccess), Zendesk Support, Zoho Desk and Tidio Helpdesk Cost?

Pricing Option
Starting From	$79	$19 , yearly
Pricing Plans	Not Available	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Visit Website

Freshdesk Customer Success (Formely Freshsuccess) vs Zendesk Support vs Zoho Desk User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.3 (based on 7934 reviews)
Rating Distribution	No reviews available for the product	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12
Expert's Review generated by AI	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more
Pros and Cons	Pros and Cons of Freshdesk Customer Success (Formely Freshsuccess) Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.	Pros and Cons of Zendesk Support It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

List of Customers

Customers	Leadfeeder Appcues Ideagen	Uber Siemens Shopify

Media and Screenshots

Screenshots	No screenshots available.	5 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Freshsales 4.6 Parlor ChurnZero 4.6	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month whereas for Zendesk Support Starts at $19/user/month when yearly.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk Customer Success (Formely Freshsuccess) vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk - Which Tool Fits Your Business?