Five9 vs Dialpad Contact Center vs Channels Comparison
Five9
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…
Dialpad Contact Center
Starting at $75 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…
Channels
Starting at $15 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. Channels places incredible importance…
Dialpad Contact Center leads on user satisfaction with a 4.5-star rating across 111 reviews.
Five9 vs Dialpad Contact Center vs Channels — at a glance
| Feature | Five9 | Dialpad Contact Center | Channels |
|---|---|---|---|
| Rating | 4.1 / 5 | 4.5 / 5 | 4.5 / 5 |
| Reviews | 1,416 | 111 | 14 |
| Starting price | Contact for pricing | $75 /User/Month | $15 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR | — |
| Data residency | Global | Global | US |
Key differences between Five9 and Dialpad Contact Center
- Pricing: Dialpad Contact Center starts at $75 /User/Month. Five9 pricing is not publicly listed.
- Free trial: Dialpad Contact Center offers a free trial; Five9 does not.
- User satisfaction: Dialpad Contact Center scores higher with a 4.5-star average.
- Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; Dialpad Contact Center supports SaaS/Web/Cloud.
Compare Five9 vs Dialpad Contact Center vs Channels — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for enterprise contact centers needing advanced multichannel and escalation features.
- You require robust multichannel customer engagement across devices and locations.
- Your contact center needs advanced call queuing and escalation policies.
- You want automated business rules to ensure consistent customer experience.
- You are a very small business with minimal call volume and simple needs.
- You need a low-cost, out-of-the-box solution with minimal setup complexity.
Best for AI-driven coaching and global collaboration in contact centers.
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
Best for medium to large contact centers needing integrated workforce and engagement tools.
- You require a combined solution for workforce management and customer engagement.
- Your team values strong professional services and expert support backing.
- You operate a medium or large contact center with complex, process-heavy workflows.
- You are a very small business with minimal customer service needs.
- You need transparent pricing upfront or have a low tolerance for setup complexity.
Five9: Best for enterprise contact centers needing advanced multichannel and escalation features. Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers.
Description | Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9 | Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center | Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More about Channels |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 51-500 employees500+ employees | Medium BusinessLarge Enterprises | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | Channels has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Five9, Dialpad Contact Center and Channels on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
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HIPAA | ✓ Yes | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global | 🇺🇸 US |
Five9 vs Dialpad Contact Center User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting strong support and comprehensive features, tempered by concerns about pricing transparency and user base size. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Bsi financial services  Englishtown  Invenio Solutions |  Wework  UBER  TED | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  3 Screenshots | No screenshots available. |
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Videos |  2 Videos | No videos available. | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Five9 or Dialpad Contact Center?
- Dialpad Contact Center edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Five9 and Dialpad Contact Center offer a free trial?
- Dialpad Contact Center offers a free trial. Five9 does not.
- What is the starting price of Five9 vs Dialpad Contact Center?
- Five9 starts at Contact for pricing. Dialpad Contact Center starts at $75 /User/Month.
- What are the top alternatives to Five9?
- Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
- What are the top alternatives to Dialpad Contact Center?
- Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.