Fireflies.ai vs Refract Comparison
Fireflies.ai
Starting at $10 /User/Month
- Large Enterprises
- Medium Business
FireFlies.ai is productivity bots software which means it's going to make the time spent on social media more focused and save user time by reading their social feeds, scheduling posts and automating a lot of the activit…
Refract
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refra…
Refract leads on user satisfaction with a 4.5-star rating across 397 reviews.
Fireflies.ai vs Refract — at a glance
| Feature | Fireflies.ai | Refract |
|---|---|---|
| Rating | 2.6 / 5 | 4.5 / 5 |
| Reviews | 35 | 397 |
| Starting price | $10 /User/Month | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Conversation Intelligence Software | Conversation Intelligence Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | US | US |
Key differences between Fireflies.ai and Refract
- Pricing: Fireflies.ai starts at $10 /User/Month. Refract pricing is not publicly listed.
- User satisfaction: Refract scores higher with a 4.5-star average.
- Deployment: Fireflies.ai supports SaaS/Web/Cloud; Refract supports SaaS/Web/Cloud.
Fireflies.ai vs Refract — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
AI-powered conversation intelligence for sales coaching and performance improvement.
- You need AI-driven transcription and sentiment analysis to understand sales calls deeply.
- Your sales managers and coaches require real-time feedback to enhance team performance.
- You want seamless CRM integration for automatic call data logging and analysis.
- Your team requires built-in scheduling or calendar management features within the platform.
- You need internal chat, messaging, or document and training management capabilities.
Fireflies.ai typically suits Large Enterprises and Medium Business. Refract tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | FireFlies.ai is productivity bots software which means it's going to make the time spent on social media more focused and save user time by reading their social feeds, scheduling posts and ... Read More about Fireflies.ai | Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More about Refract |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Fireflies.ai and Refract Compare on Features?
Total Features | 21 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Fireflies.ai and Refract on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Fireflies.ai User Reviews & Rating Comparison
User Ratings | 4.5 (based on 397 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is cautious across 2 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
| Buyer sentiment Users appreciate Refract's AI-driven insights and CRM integrations but note limitations in scheduling and internal communication features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Zoopla  Siemens  VMware |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos |  3 Videos |  1 Videos |
Top Alternatives to Fireflies.ai and Refract in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Fireflies.ai or Refract?
- Refract edges out the other on user ratings (4.5 vs 2.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Fireflies.ai and Refract offer a free trial?
- Neither Fireflies.ai nor Refract currently lists a free trial.
- What is the starting price of Fireflies.ai vs Refract?
- Fireflies.ai starts at $10 /User/Month. Refract starts at Contact for pricing.
- What are the top alternatives to Fireflies.ai?
- Top alternatives to Fireflies.ai include Fathom, AIRA, Marsview Notes, q&ai Technologies, Convin.
- What are the top alternatives to Refract?
- Top alternatives to Refract include q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus.