Epic vs PatientTrak Comparison
Epic
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Epic is a software that offers a great patient experience with a bevy of helpful tools. It features MyChart, which allows patients to quickly locate valuable health information, and even text with doctors, complete quest…
PatientTrak
Starting at $395 /month
- Free Trial
- Large Enterprises
- Medium Business
PatientTrak is a patient flow and communication platform designed to help healthcare organizations improve efficiency and elevate patient satisfaction. Built for hospitals, clinics, and multi-facility healthcare systems,…
Epic leads on user satisfaction with a 4.3-star rating across 884 reviews.
Epic vs PatientTrak — at a glance
| Feature | Epic | PatientTrak |
|---|---|---|
| Rating | 4.3 / 5 | — |
| Reviews | 884 | — |
| Starting price | Contact for pricing | $395 /month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | EHR Software | Patient Engagement Software |
| Integrations | — | 4+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Online, Business Hours |
| Certifications | HIPAA | SOC 2, HIPAA |
| Data residency | US | US |
Key differences between Epic and PatientTrak
- Pricing: PatientTrak starts at $395 /month. Epic pricing is not publicly listed.
- Free trial: PatientTrak offers a free trial; Epic does not.
- Deployment: Epic supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; PatientTrak supports SaaS/Web/Cloud.
Epic vs PatientTrak — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most EHR Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for large healthcare systems needing comprehensive, integrated EHR solutions.
- You operate a hospital or multi-hospital health system requiring enterprise-grade features.
- Your team includes physicians, nurses, and IT analysts needing advanced clinical decision support.
- You want robust patient engagement tools like MyChart for improved communication and education.
- You run a small clinic or solo practice needing a simple, low-cost EHR solution.
- You require quick, low-complexity implementation without extensive resource investment.
Large Enterprises, Medium Business, Small Business
Epic typically suits Large Enterprises and Medium Business. PatientTrak tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Epic is a software that offers a great patient experience with a bevy of helpful tools. It features MyChart, which allows patients to quickly locate valuable health information, and even ... Read More about Epic | PatientTrak is a patient flow and communication platform designed to help healthcare organizations improve efficiency and elevate patient satisfaction. Built for hospitals, clinics, and ... Read More about PatientTrak |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 500+ EmployeesMedium Business | 50–5,000 Employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Highly Comprehensive & Integrated Platform: From clinical documentation and e-prescribing to revenue cycle management and patient engagement via MyChart, Epic covers the full healthcare continuum across all specialties
- Advanced Decision Support & Scalability: Epic’s AI-driven tools, standardized order sets, and robust analytics support clinical decision-making. The platform scales effectively to large hospitals and health systems
- Strong Mobile & Patient Engagement Ecosystem: MyChart, along with clinician mobile apps like Haiku and Canto, provides flexible access for staff and patients, enhancing engagement across devices
- Enhance Patient Communication: HIPAA-compliant text messaging ensures patients and families stay updated from arrival to discharge, improving transparency and satisfaction.
- Optimize Clinic Efficiency: With kiosk and mobile check-ins, QR code arrivals, and digital forms, PatientTrak reduces wait times and helps staff manage patient flow more effectively.
- Strengthen Online Reputation: Automated surveys with AI sentiment analysis allow organizations to capture real-time feedback and direct positive reviews, enhancing digital presence.
Best fit
- 500+ Employees
- Hospitals, Academic Medical Centers, Multi-Hospital Health Systems, Large Specialty Clinics
- Physicians, Nurses, IT Systems Analysts, Revenue Cycle Managers, Chief Information Officers, Population Health Directors, Clinical Decision Support Leads
- 50–5,000 Employees
- Healthcare providers, Hospitals, Specialty Clinics, Outpatient Services, Multi-facility Health Systems
- Healthcare Administrators, Patient Experience Managers, Clinical Operations Directors, Practice Managers, Hospital Executives, IT Managers in Healthcare
Reasons buyers look elsewhere
- Epic is notorious for its steep price tag—software, implementation, training, and ongoing support can reach hundreds of millions for large systems. Upgrades alone can cost 40–50% of the initial investment, making long-term costs unpredictable. This can deter smaller organizations.
- Although feature-rich, Epic’s interface can be overwhelming. Frequent UI updates and redundant navigation paths can frustrate users, slowing down workflow and increasing time spent navigating the system .
- Epic excels within its own ecosystem (Care Everywhere, MyChart) but has been slower and more restrictive with external data exchange. This has drawn criticism and even antitrust scrutiny.
- Some healthcare providers prefer systems that include advanced billing and insurance processing, which PatientTrak does not fully cover.
- Users seeking AI-driven predictive analytics for patient outcomes may choose more comprehensive healthcare analytics platforms.
- Facilities looking for fully integrated telehealth capabilities may turn to competitors with built-in virtual care tools.
Software Demo
Demo |  Epic has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Epic and PatientTrak Compare on Features?
Total Features | 6 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Epic and PatientTrak on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Epic User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Epic's comprehensive features and strong patient engagement, tempered by concerns about complexity and cost. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  ACL Laboratories  HUNTSVILLE HOSPITAL  LEGACY HEALTH |
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Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
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Videos | No videos available. |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Epic or PatientTrak?
- Epic edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Epic and PatientTrak offer a free trial?
- PatientTrak offers a free trial. Epic does not.
- What is the starting price of Epic vs PatientTrak?
- Epic starts at Contact for pricing. PatientTrak starts at $395 /month.
- What are the top alternatives to Epic?
- Top alternatives to Epic include NextGen Healthcare EHR, Athenahealth EHR, ChiroSpring, BackChart, CareCloud Charts.
- What are the top alternatives to PatientTrak?
- Top alternatives to PatientTrak include ChartLogic Patient Portal, Updox, Olive, Rectangle Health, CareMessage.