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Epic - New SaaS Software

Detailed Review of Epic - EHR Software Software 2025

Streamline patient care with Epic's comprehensive tools.

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Epic offers custom pricing plan

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Epic is a software that offers a great patient experience with a bevy of helpful tools. It features MyChart, which allows patients to quickly locate valuable health information, and even text with doctors, complete questionnaires, attend e-visits, and schedule appointments. Additionally, MyChart Bedside enables patients to keep in touch with caregivers and peruse education materials, as well as request aid and review their agendas. Clinics can acquire new patients more easily by using the scheduling feature.

Pricing

  • Epic offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

  • Mobile - Android

  • Mobile - iOS

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Epic was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who Should Use Epic?

  • employee count

    Employee count: 500+ Employees

  • industries

    Industries: Hospitals, Academic Medical Centers, Multi-Hospital Health Systems, Large Specialty Clinics

  • Job titles

    Job Titles: Physicians, Nurses, IT Systems Analysts, Revenue Cycle Managers, Chief Information Officers, Population Health Directors, Clinical Decision Support Leads

What are the key benefits of using Epic?

  • Highly Comprehensive & Integrated Platform: From clinical documentation and e-prescribing to revenue cycle management and patient engagement via MyChart, Epic covers the full healthcare continuum across all specialties

  • Advanced Decision Support & Scalability: Epic’s AI-driven tools, standardized order sets, and robust analytics support clinical decision-making. The platform scales effectively to large hospitals and health systems

  • Strong Mobile & Patient Engagement Ecosystem: MyChart, along with clinician mobile apps like Haiku and Canto, provides flexible access for staff and patients, enhancing engagement across devices

What are the features of Epic?

Explanation of Epic Key Features

  • Analytics

    Epic’s Analytics feature empowers healthcare organizations with real-time data insights through interactive dashboards and customizable reports. It aggregates clinical, operational, and financial metrics to support data-driven decision-making. By identifying trends, predicting patient outcomes, and optimizing workflows, this feature enhances performance, improves care quality, and supports strategic planning across large healthcare networks.

  • Appointment Scheduling

    Epic’s Appointment Scheduling tool allows seamless booking, modifying, and managing of patient appointments across departments. It integrates provider availability, patient preferences, and resource coordination into one interface. This reduces scheduling conflicts, improves patient access, and streamlines clinical operations. Automated reminders and online self-scheduling options further enhance efficiency and patient engagement.

  • Benchmarking

    Epic’s Benchmarking functionality allows healthcare organizations to measure performance against internal goals and industry standards. By comparing clinical outcomes, financial metrics, and operational data, providers can identify areas for improvement. This feature promotes accountability, supports continuous quality improvement, and helps facilities remain competitive by aligning with best practices and regulatory benchmarks.

  • Compliance Tracking

    Epic’s Compliance Tracking ensures healthcare providers adhere to regulatory standards by monitoring documentation, staff certifications, and audit readiness. It provides automated alerts, task reminders, and compliance dashboards. This system enhances accountability, minimizes legal risks, and supports accreditation processes by helping organizations maintain accurate, up-to-date records aligned with state and federal requirements.

  • Peer-to-Peer

    Epic’s Peer-to-Peer communication feature supports secure, real-time collaboration between clinicians for consults, case reviews, or referrals. It enables seamless messaging, information sharing, and decision support across specialties and locations. This feature improves care coordination, accelerates clinical decision-making, and fosters interdisciplinary collaboration, ultimately leading to more informed and timely patient care.

  • Self Service Portal

    Epic’s Self Service Portal empowers patients by offering 24/7 access to their health records, appointment scheduling, test results, and secure communication tools. It enables users to complete forms, request prescription refills, and manage billing online. This portal strengthens patient engagement, reduces administrative burden, and supports proactive health management in a user-friendly environment.

What is the pricing of Epic?

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Free Trial

  • Not available

Epic Pricing

  • Epic offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

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Why users might consider alternative to Epic?

  • Epic is notorious for its steep price tag—software, implementation, training, and ongoing support can reach hundreds of millions for large systems. Upgrades alone can cost 40–50% of the initial investment, making long-term costs unpredictable. This can deter smaller organizations.

  • Although feature-rich, Epic’s interface can be overwhelming. Frequent UI updates and redundant navigation paths can frustrate users, slowing down workflow and increasing time spent navigating the system .

  • Epic excels within its own ecosystem (Care Everywhere, MyChart) but has been slower and more restrictive with external data exchange. This has drawn criticism and even antitrust scrutiny.

  • Deploying Epic often involves lengthy, resource-intensive rollouts and periodic backend updates that can lead to offline periods. This may reduce productivity and require temporary workarounds.

  • While Epic offers functionality across many specialties, some niche modules underperform compared to best-in-class alternatives tailored for specific areas.

  • Studies and provider testimonials highlight long data entry times, alert fatigue, and excessive clicks. This can contribute to clinician burnout and detract from patient care

Epic Reviews & Ratings

4.3

Very Good

Based on 884 ratings & 891 reviews

Rating Distribution

Excellent

(479)

Very Good

(325)

Good

(70)

Poor

(9)

Terible

(8)

Epic User Review

HN

Heather N

02/01/24

5 out of 5

"Epic Scheduling Software is excellent for my business"

What do you like best about Epic? The variability of reports and data I can obtain with a couple of clicks is very easy to use. When I need to see who ...

Read more

KW

kateri w

01/08/24

5 out of 5

"great with intregration"

What do you like best about Epic? The ease of use is incredible. It is implemented easily with other programs. Great customer support. Has numerous ...

Read more

SR

Sarah R

12/14/23

5 out of 5

"Epic Integration with Reputation Automates My Workflow"

What do you like best about Epic? As a medical clinic, we use Epic daily to manage our patients protected health information and facilitate ...

Read more

JB

Jambrea B

09/26/23

3 out of 5

"Do your job"

What do you like best about Epic? Every job title have differ screen to do there job only What do you dislike about Epic? What i dislike about epic it ...

Read more

Epic Support Options

Contact

(608) 271-9000

Customer Service

Online

Location

Verona, Wisconsin

Reach out to Epic Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Epic is a EHR Software. Epic offers Benchmarking, Peer-to-Peer, Analytics, Appointment Scheduling, Self Service Portal and many more functionalities.

Some top alternatives to Epic includes ChiroSpring, BackChart, CareCloud Charts, CGM CLINICAL and PracticeSuite.

No, Epic doesn't provide API.

Yes, Epic provides a mobile app.

Epic is located in Verona, Wisconsin

Epic offers Quotation Based pricing model

We don't have information regarding integrations of the Epic as of now.

The starting price is not disclosed by Epic. You can visit Epic pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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