Epic Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
HIPAAEpic offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Epic?
Epic is a software that offers a great patient experience with a bevy of helpful tools. It features MyChart, which allows patients to quickly locate valuable health information, and even text with doctors, complete questionnaires, attend e-visits, and schedule appointments. Additionally, MyChart Bedside enables patients to keep in touch with caregivers and peruse education materials, as well as request aid and review their agendas. Clinics can acquire new patients more easily by using the scheduling feature.
Pricing
Epic offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
HIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Epic was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Epic
- Use cases
- Hospitals and Academic Medical Centers, Multi-Hospital Health Systems, Large Specialty Clinics
- Team types
- Physicians, Nurses
- Company size
- 500+ Employees, Medium Business
- Workflow style
- Enterprise-focused and process-heavy
- Setup complexity
- High
Why teams choose Epic
Highly comprehensive and integrated platform covering clinical, revenue, and patient engagement needs
Advanced AI-driven decision support and robust analytics
Strong mobile and patient engagement ecosystem through MyChart and clinician apps
Is Epic right for you?
Best for large healthcare systems needing comprehensive, integrated EHR solutions.
Choose Epic if
- You operate a hospital or multi-hospital health system requiring enterprise-grade features.
- Your team includes physicians, nurses, and IT analysts needing advanced clinical decision support.
- You want robust patient engagement tools like MyChart for improved communication and education.
Consider alternatives if
- You run a small clinic or solo practice needing a simple, low-cost EHR solution.
- You require quick, low-complexity implementation without extensive resource investment.
What buyers should know before shortlisting Epic
Epic is a leading EHR software that prioritizes patient experience with a variety of helpful tools. Its MyChart feature enhances communication between patients and healthcare providers, making it a strong choice for clinics.
Epic pros and cons
- Epic pros
Highly comprehensive and integrated platform covering clinical, revenue, and patient engagement needs
Advanced AI-driven decision support and robust analytics
Strong mobile and patient engagement ecosystem through MyChart and clinician apps
- Epic cons
Pricing is quotation based and not publicly transparent
Implementation complexity requiring significant resources and time
Ready to try it?
Get started with Epic
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Epic side-by-side with top EHR Software alternatives.
What is the pricing of Epic?
Epic uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Epic reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Epic's comprehensive features and strong patient engagement, tempered by concerns about complexity and cost.
What buyers like
- Comprehensive platform functionality
- Advanced clinical decision support
- Effective patient engagement tools
Common complaints
- Complex and lengthy implementation
- Lack of pricing transparency
What users are saying
HN
Heather N
02/01/24
"Epic Scheduling Software is excellent for my business"
What do you like best about Epic? The variability of reports and data I can obtain with a couple of clicks is very easy to use. When I need to see who ...
Read more
KW
kateri w
01/08/24
"great with intregration"
What do you like best about Epic? The ease of use is incredible. It is implemented easily with other programs. Great customer support. Has numerous ...
Read more
SR
Sarah R
12/14/23
"Epic Integration with Reputation Automates My Workflow"
What do you like best about Epic? As a medical clinic, we use Epic daily to manage our patients protected health information and facilitate ...
Read more
JB
Jambrea B
09/26/23
"Do your job"
What do you like best about Epic? Every job title have differ screen to do there job only What do you dislike about Epic? What i dislike about epic it ...
Read more
JB
Jambrea B
09/26/23
"Do your job"
What do you like best about Epic? Every job title have differ screen to do there job only What do you dislike about Epic? What i dislike about epic it ...
Read more
SW
Shaunna W
09/08/23
"Very user friendly"
What do you like best about Epic? I like how user friendly it is. I was previously using Cerner and the switch from Cerner to epic was quite seamless. ...
Read more
What are the features of Epic?
Epic’s Analytics feature empowers healthcare organizations with real-time data insights through interactive dashboards and customizable repo…
Epic’s Appointment Scheduling tool allows seamless booking, modifying, and managing of patient appointments across departments. It integrate…
Epic’s Benchmarking functionality allows healthcare organizations to measure performance against internal goals and industry standards. By c…
Epic’s Compliance Tracking ensures healthcare providers adhere to regulatory standards by monitoring documentation, staff certifications, an…
Epic’s Peer-to-Peer communication feature supports secure, real-time collaboration between clinicians for consults, case reviews, or referra…
Epic’s Self Service Portal empowers patients by offering 24/7 access to their health records, appointment scheduling, test results, and secu…
Epic security and data handling
Key compliance certifications and security features for IT and security teams evaluating Epic.
Certifications
Security features
Developer & data
Alternatives to Epic
Why buyers keep looking beyond Epic
Epic is notorious for its steep price tag—software, implementation, training, and ongoing support can reach hundreds of millions for large systems. Upgrades alone can cost 40–50% of the initial investment, making long-term costs unpredictable. This can deter smaller organizations.
Although feature-rich, Epic’s interface can be overwhelming. Frequent UI updates and redundant navigation paths can frustrate users, slowing down workflow and increasing time spent navigating the system .
Epic excels within its own ecosystem (Care Everywhere, MyChart) but has been slower and more restrictive with external data exchange. This has drawn criticism and even antitrust scrutiny.
Deploying Epic often involves lengthy, resource-intensive rollouts and periodic backend updates that can lead to offline periods. This may reduce productivity and require temporary workarounds.
While Epic offers functionality across many specialties, some niche modules underperform compared to best-in-class alternatives tailored for specific areas.
Studies and provider testimonials highlight long data entry times, alert fatigue, and excessive clicks. This can contribute to clinician burnout and detract from patient care
Epic Support Options
Frequently Asked Questions About Epic
Common questions buyers ask before choosing Epic.
Epic is a EHR Software. Epic offers Benchmarking, Peer-to-Peer, Analytics, Appointment Scheduling, Self Service Portal and many more functionalities.
Epic is a strong fit if: You operate a hospital or multi-hospital health system requiring enterprise-grade features.; Your team includes physicians, nurses, and IT analysts needing advanced clinical decision support.. Consider alternatives if: You run a small clinic or solo practice needing a simple, low-cost EHR solution.; You require quick, low-complexity implementation without extensive resource investment..
Buyers commonly note the following limitations of Epic: Pricing is quotation based and not publicly transparent; Implementation complexity requiring significant resources and time; Primarily suited for large organizations, less flexible for smaller practices.
Some top alternatives to Epic includes NextGen Healthcare EHR, Athenahealth EHR, ChiroSpring, BackChart and PracticeSuite.
Epic offers Quotation Based pricing model
The starting price is not disclosed by Epic. You can visit Epic pricing page to get the latest pricing.
Ready to try it?
Get started with Epic
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
