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Dialpad Talk vs 8x8 Comparison

Last updated:

Dialpad Talk

4.5(319 reviews)

Starting at $15 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Dialpad Talk is a VoIP dialer application that let's user make and receive calls while connected to cellular or WiFi without using data. User can place and receive calls using Google Voice, Gizmo5, Callcentric, Free Worl…

8x8

Starting at $12 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…

Dialpad Talk leads on user satisfaction with a 4.5-star rating across 319 reviews.

Dialpad Talk vs 8x8 — at a glance

FeatureDialpad Talk8x8
Rating4.5 / 5—
Reviews31936
Starting price$15 /User/Month$12 /User/Month
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryVoIP ProvidersContact Center Operations Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
API—Available
Support modes24/7 (Live rep), Business Hours, Online24/7 (Live rep), Online
Certifications—SOC 2, HIPAA, GDPR, ISO 27001
Data residency—Global

Key differences between Dialpad Talk and 8x8

  • Pricing: Dialpad Talk starts at $15 /User/Month, while 8x8 starts at $12 /User/Month.
  • Deployment: Dialpad Talk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Dialpad Talk vs 8x8 — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most VoIP Providers tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Dialpad Talk - VoIP Providers
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8x8 - Contact Center Operations Software
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Talk to an expert

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Dialpad Talk vs 8x8: Biggest differences

Start here before you go deeper into features.

Dialpad Talk

Best for

Large Enterprises, Medium Business, Small Business

8x8

Best for

Large Enterprises, Medium Business, Small Business

Dialpad Talk typically suits Large Enterprises and Medium Business. 8x8 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Dialpad Talk is a VoIP dialer application that let's user make and receive calls while connected to cellular or WiFi without using data. User can place and receive calls using Google Voice, ... Read More about Dialpad Talk

The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8

Entry Level Pricing

  • Starts from $15
  • Starts from $12

Free Trial Availability

  • Free Trial available

User Ratings

Based on verified Spotsaas reviews

4.53

(319)
Get pricing help
Get pricing help

Software Demo

Demo

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How do Dialpad Talk and 8x8 Compare on Features?

Total Features

9 Features

5 Features

Unique Features

No unique features

No unique features

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Compare Dialpad Talk and 8x8 on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $15
      • $12

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Dialpad Talk pricing
      8x8 pricing

      Dialpad Talk vs 8x8: Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Dialpad Talk vs 8x8 Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      —
      ✓ Yes

      HIPAA

      —
      ✓ Yes

      GDPR

      —
      ✓ Yes

      ISO 27001

      —
      ✓ Yes

      Single Sign-On (SSO)

      —
      ✓ Yes

      Multi-Factor Auth (MFA)

      —
      ✓ Yes

      Data Encryption

      —
      ✓ Yes

      Audit Logs

      —
      ✓ Yes

      Data Residency

      —
      🌐 Global

      Dialpad Talk User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      242

      59

      15

      2

      4

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is very strong across 322 reviews, with consistently positive feedback.

      What buyers like

      • Reviewers love using it seamlessly across desktop, web, and mobile devices anywhere.
      • Call recording with real-time transcription is praised for reviewing conversations and training.
      • Texting and a dedicated business number keep work and personal communication separate.

      Common complaints

      • Several reviewers report occasional choppy or noisy calls, sometimes tied to wifi.
      • Some note missed-call or notification glitches, and a few wish it had video calling.

      What buyers like

      • Comprehensive contact center solution
      • Flexible communication tools
      • User-friendly dashboards

      Common complaints

      • Can be overwhelming for new users
      • May require customization
      • Support response times can vary

      Pros and Cons

      • Reviewers love using it seamlessly across desktop, web, and mobile devices anywhere.

      • Call recording with real-time transcription is praised for reviewing conversations and training.

      • Texting and a dedicated business number keep work and personal communication separate.

      • Several reviewers report occasional choppy or noisy calls, sometimes tied to wifi.

      • Some note missed-call or notification glitches, and a few wish it had video calling.

      • Offers a wide range of communication tools.

      • User-friendly interface for both agents and managers.

      • Initial setup may be complex.

      • Customization can be time-consuming.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used Dialpad Talk or 8x8? Tell buyers what actually differs.

      Dialpad Talk and 8x8 Customers

      Customers

      Motorola

      Motorola

      TED

      TED

      Quora

      Quora

      No Customers information available.

      Media and Screenshots

      Screenshots

      Conference Call Control

      1 Screenshots

      No screenshots available.

      Videos

      video-0

      1 Videos

      video-0

      2 Videos

      Top Alternatives to Dialpad Talk and 8x8 in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Dialpad Talk or 8x8?
      Dialpad Talk edges out the other on user ratings (4.5 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Dialpad Talk and 8x8 offer a free trial?
      Yes, both Dialpad Talk and 8x8 offer a free trial.
      What is the starting price of Dialpad Talk vs 8x8?
      Dialpad Talk starts at $15 /User/Month. 8x8 starts at $12 /User/Month.
      What are the top alternatives to Dialpad Talk?
      Top alternatives to Dialpad Talk include Vonage Business, FluentStream, VoIPstudio, Vodia PBX, Jive Voice.
      What are the top alternatives to 8x8?
      Top alternatives to 8x8 include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.