Dialpad Contact Center vs Awaken Conversations Comparison
Dialpad Contact Center
Starting at $75 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…
Awaken Conversations
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Awaken Conversations is a powerful platform that helps client companies analyze their customer conversations and queries. Through its advanced analytics, it can identify even the smallest details of each call, giving ins…
Awaken Conversations leads on user satisfaction with a 5.0-star rating across 2 reviews.
Dialpad Contact Center vs Awaken Conversations — at a glance
| Feature | Dialpad Contact Center | Awaken Conversations |
|---|---|---|
| Rating | 4.5 / 5 | 5.0 / 5 |
| Reviews | 111 | 2 |
| Starting price | $75 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Speech Analytics Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | SOC 2, HIPAA, GDPR | — |
| Data residency | Global | US |
Key differences between Dialpad Contact Center and Awaken Conversations
- Pricing: Dialpad Contact Center starts at $75 /User/Month. Awaken Conversations pricing is not publicly listed.
- User satisfaction: Awaken Conversations scores higher with a 5.0-star average.
- Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; Awaken Conversations supports SaaS/Web/Cloud.
Dialpad Contact Center vs Awaken Conversations — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for AI-driven coaching and global collaboration in contact centers.
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
Best for detailed speech analytics to enhance customer retention and satisfaction.
- You need granular detection of customer emotions and urgency in calls.
- Your organization handles significant call volumes requiring deep conversation insights.
- You want a flexible, configurable platform tailored for customer experience and sales teams.
- Your company has low call volume and limited conversational data.
- You require an out-of-the-box solution with transparent, fixed pricing.
Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers. Awaken Conversations: Best for detailed speech analytics to enhance customer retention and satisfaction.
Description | Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center | Awaken Conversations is a powerful platform that helps client companies analyze their customer conversations and queries. Through its advanced analytics, it can identify even the smallest ... Read More about Awaken Conversations |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Dialpad Contact Center and Awaken Conversations on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Dialpad Contact Center User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Limited but very positive user feedback highlights the platform's effectiveness in detailed speech analytics. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Wework  UBER  TED |  Karcher  Yonder  Merlin |
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Media and Screenshots
Screenshots |  3 Screenshots |  1 Screenshots |
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Videos | No videos available. |  1 Videos |
Top Alternatives to Dialpad Contact Center and Awaken Conversations in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Dialpad Contact Center or Awaken Conversations?
- Awaken Conversations edges out the other on user ratings (5.0 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Dialpad Contact Center and Awaken Conversations offer a free trial?
- Yes, both Dialpad Contact Center and Awaken Conversations offer a free trial.
- What is the starting price of Dialpad Contact Center vs Awaken Conversations?
- Dialpad Contact Center starts at $75 /User/Month. Awaken Conversations starts at Contact for pricing.
- What are the top alternatives to Dialpad Contact Center?
- Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
- What are the top alternatives to Awaken Conversations?
- Top alternatives to Awaken Conversations include VoiceSignals, NeoSound Intelligence, VoiceBase, Verint Speech Analytics, SmartSpeech.