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Conga Contracts vs ManageEngine ServiceDesk Plus Comparison

Last updated:

Conga Contracts

4.4(260 reviews)

Starting at Contact for pricing

  • Freelancers / Consultants
  • Large Enterprises

Conga Contracts is an intuitive, powerful cloud-based contract management application that helps business close more sales by streamlining contract management, automating workflow and providing actionable insights. It's…

ManageEngine ServiceDesk Plus

4.2(351 reviews)

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…

Conga Contracts leads on user satisfaction with a 4.4-star rating across 260 reviews.

Conga Contracts vs ManageEngine ServiceDesk Plus — at a glance

FeatureConga ContractsManageEngine ServiceDesk Plus
Rating4.4 / 54.2 / 5
Reviews260351
Starting priceContact for pricingContact for pricing
Free trial No Yes
Free version No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small Business
CategoryContract Management SoftwareService Desk Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Installed - Windows
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, Online24/7 (Live rep), Business Hours, Online
CertificationsSOC 2, GDPRHIPAA, GDPR
Data residencyGlobalUS

Key differences between Conga Contracts and ManageEngine ServiceDesk Plus

  • Free trial: ManageEngine ServiceDesk Plus offers a free trial; Conga Contracts does not.
  • Target audience: Conga Contracts is built for Freelancers / Consultants and Large Enterprises, while ManageEngine ServiceDesk Plus targets Large Enterprises and Medium Business.
  • User satisfaction: Conga Contracts scores higher with a 4.4-star average.
  • Deployment: Conga Contracts supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.

Conga Contracts vs ManageEngine ServiceDesk Plus — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contract Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Conga Contracts - Contract Management Software
Talk to an expert
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Conga Contracts

Best for enterprises needing Salesforce-integrated, flexible contract management.

Choose if
  • You require automated, standardized document production directly from Salesforce data.
  • Your sales or legal teams need a configurable workflow to match complex processes.
  • You value strong customer support and responsive implementation assistance.
Consider alternatives if
  • You are a freelancer or very small business unable to meet minimum license requirements.
  • You want a simple, out-of-the-box contract solution without customization or complexity.

ManageEngine ServiceDesk Plus

Best for

Large Enterprises, Medium Business, Small Business

Conga Contracts typically suits Freelancers / Consultants and Large Enterprises. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Conga Contracts is an intuitive, powerful cloud-based contract management application that helps business close more sales by streamlining contract management, automating workflow and ... Read More about Conga Contracts

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus

Free Trial Availability

  • No free trial
  • Free Trial available

Spotsaas Score

What's this? ↗

8.8/10

Not Available

User Ratings

Based on verified Spotsaas reviews

Best Company Size

51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Conga Contracts and ManageEngine ServiceDesk Plus Compare on Features?

Total Features

16 Features

6 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Conga Contracts and ManageEngine ServiceDesk Plus on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No
      ✓ Yes

      GDPR

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes
      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🇺🇸 US

      Conga Contracts User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      15

      4

      2

      0

      1

      88

      50

      10

      1

      1

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Overall positive user sentiment highlighting efficient contract management and strong customer support, tempered by concerns over licensing flexibility and complexity.

      What buyers like

      • Ease of integration with Salesforce
      • Customer support responsiveness
      • Document standardization and automation

      Common complaints

      • License minimum requirements
      • Complexity for new users

      Buyer sentiment

      Buyer sentiment is positive across 150 reviews, with strong overall satisfaction.

      What buyers like

      • Comprehensive IT tools
      • 24x7 monitoring
      • Advanced IT service management

      Common complaints

      • Can be overwhelming for new users
      • Requires ongoing maintenance
      • Higher cost for advanced features

      Pros and Cons

      • Efficient production of branded, standardized documents from Salesforce data

      • Excellent customer service with quick response and troubleshooting

      • Innovative and accommodating sales, implementation, and support teams

      • Minimum license requirement of 10 licenses limits flexibility for smaller businesses

      • Complex customization and features can overwhelm new users without sufficient guidance

      • Offers a complete suite of IT management tools.

      • 24x7 monitoring ensures proactive issue resolution.

      • User-friendly interface simplifies complex IT tasks.

      • May be too complex for smaller teams.

      • Ongoing maintenance is necessary for optimal performance.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      No Customers information available.

      ManageEngine ServiceDesk Plus_customers_0

      ManageEngine ServiceDesk Plus_customers_0

      ManageEngine ServiceDesk Plus_customers_1

      ManageEngine ServiceDesk Plus_customers_1

      ManageEngine ServiceDesk Plus_customers_2

      ManageEngine ServiceDesk Plus_customers_2

      Media and Screenshots

      Screenshots

      No screenshots available.

      ManageEngine ServiceDesk Plus Demo - Live dashboards

      16 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      3 Videos

      Top Alternatives to Conga Contracts and ManageEngine ServiceDesk Plus in 2026

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      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Conga Contracts or ManageEngine ServiceDesk Plus?
      Conga Contracts edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Conga Contracts and ManageEngine ServiceDesk Plus offer a free trial?
      ManageEngine ServiceDesk Plus offers a free trial. Conga Contracts does not.
      What is the starting price of Conga Contracts vs ManageEngine ServiceDesk Plus?
      Conga Contracts starts at Contact for pricing. ManageEngine ServiceDesk Plus starts at Contact for pricing.
      What are the top alternatives to Conga Contracts?
      Top alternatives to Conga Contracts include Contract Advantage, Ultria, Concord, Coupa Contract Management, DocuSign CLM.
      What are the top alternatives to ManageEngine ServiceDesk Plus?
      Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.

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