Which is better, Bitrix24 or The Layer?

Bitrix24 edges out The Layer based on user ratings across 876 reviews. That said, the best pick depends on your workflow — The Layer may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Bitrix24 and The Layer?

Key differences between Bitrix24 and The Layer include free trial availability (Bitrix24 offers one, The Layer does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Bitrix24 and The Layer offer a Free trial?

Bitrix24 offers Free Trial, but The Layer does not.

Who are the typical users of Bitrix24?

Bitrix24 is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of The Layer?

The Layer is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Bitrix24 and The Layer?

Pricing details for both Bitrix24 and The Layer are unavailable.

What are the best alternatives to Bitrix24?

Some top alternatives to Bitrix24 include Zoho One, Jira, Hubspot Marketing Hub, Zoho Projects, Zoho Connect.

What are the best alternatives to The Layer?

Some top alternatives to The Layer include Bigin by Zoho CRM, Bitrix24, Vtiger, Claritysoft, SalesCRM.

Bitrix24 vs The Layer vs Bigin by Zoho CRM Comparison

Last updated: May 20, 2026

Bitrix24

3.9(876 reviews)

Starting at Contact for pricing

Free Trial
Large Enterprises
Medium Business

Bitrix24 is a business management software solution for small and medium sized businesses that allows users to communicate and collaborate effectively, centralize all important business processes and documents, build com…

View Pricing Read Reviews

The Layer

Starting at Contact for pricing

Large Enterprises
Medium Business

The Layer is the perfect way to help Telecommunications & IT companies achieve their digital transformation. Our cloud-based platform offers a unique combination of specialized software and services, designed to boost re…

View Pricing Read Reviews

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Bitrix24 leads on user satisfaction with a 3.9-star rating across 876 reviews.

Bitrix24 vs The Layer vs Bigin by Zoho CRM — at a glance

Feature	Bitrix24	The Layer	Bigin by Zoho CRM
Rating	3.9 / 5	—	4.6 / 5
Reviews	876	—	294
Starting price	Contact for pricing	Contact for pricing	$7 /User/Month
Free trial	Yes	No	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	Business Management Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—	Available
Support modes	24/7 (Live rep), Business Hours, Online	Online	Business Hours, Online
Certifications	GDPR	SOC 2	—
Data residency	Global	Global	Global

Key differences between Bitrix24 and The Layer

Free trial: Bitrix24 offers a free trial; The Layer does not.
Deployment: Bitrix24 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; The Layer supports SaaS/Web/Cloud.

Compare Bitrix24 vs The Layer vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Business Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Bitrix24 (422) Talk to an expert Talk to an expert	The Layer Talk to an expert Talk to an expert

Free PDF comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Bitrix24

Best all-in-one CRM and project management for SMBs needing flexible workflows.

Choose if

You run a small to medium-sized business (1-500 employees) seeking integrated CRM and collaboration tools.
Your teams require a single platform combining customer management, project tracking, and internal communication.
You want flexible customization options to adapt the software to diverse and evolving business needs.

Consider alternatives if

You need a lightweight, minimal feature set for simple workflows without complexity.
Your enterprise demands highly advanced customizations without vendor dependency and maximum platform stability.

The Layer

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Bitrix24 typically suits Large Enterprises and Medium Business. The Layer tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Bitrix24 is a business management software solution for small and medium sized businesses that allows users to communicate and collaborate effectively, centralize all important business ... Read More about Bitrix24	The Layer is the perfect way to help Telecommunications & IT companies achieve their digital transformation. Our cloud-based platform offers a unique combination of specialized software and ... Read More about The Layer	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Not Available	Not Available	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial	Get Free Trial
Spotsaas Score What's this? ↗	9.8/10	8.4/10	9.0/10
User Ratings Based on verified Spotsaas reviews	3.9 (876)		4.57 (294)
Best Company Size	1-50 employees51-500 employees	—	—
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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How do Bitrix24, The Layer and Bigin by Zoho CRM Compare on Features?

Total Features	8 Features	9 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Bitrix24, The Layer and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	Not Available	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	✓ Yes
HIPAA	✗ No	✗ No
GDPR	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🌐 Global	🌐 Global

Bitrix24 vs The Layer User Reviews & Rating Comparison

User Ratings	3.9 (based on 876 reviews)	No reviews available for the product	4.57 (based on 294 reviews)
Rating Distribution	251 122 28 8 13	No reviews available for this product	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users generally appreciate Bitrix24's rich feature set and usability but note challenges with complexity and occasional technical issues. What buyers like Feature-rich all-in-one platform Ease of use Flexibility and customization Common complaints Complexity for new users Technical bugs and stability issues	What buyers like The Layer's cloud-based platform allows for easy access from anywhere, enhancing team collaboration and flexibility. The platform is designed to increase revenue, helping businesses grow in the digital landscape. Features focused on customer retention support long-term client relationships. Common complaints Implementing the platform might require significant time and resources for optimal configuration. Users may face a learning curve when adapting to its specialized features and functions.	Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Comprehensive all-in-one platform combining CRM, project management, and collaboration tools Intuitive and user-friendly interface with minimal training required Flexible customization options adapting to diverse business needs Steep learning curve due to overwhelming number of features for new users Occasional technical bugs impacting platform stability	Tailored solutions for telecom and IT sectors. Focus on revenue growth and customer retention. Cloud-based access enhances flexibility. Limited to specific industries may restrict use. Training may be necessary for effective use.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews		Read reviews

List of Customers

Customers	No Customers information available.	No Customers information available.	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	17 Screenshots	No screenshots available.
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Zoho One 4 Jira 4.4 Hubspot Marketing Hub 4.86	Bigin by Zoho CRM 4.57 Bitrix24 3.9 Vtiger 4.3	ClickUp 4.4 Zoho CRM 4.07 Freshsales 4.67

Frequently asked questions

Which is better, Bitrix24 or The Layer?: Bitrix24 edges out the other on user ratings (3.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Bitrix24 and The Layer offer a free trial?: Bitrix24 offers a free trial. The Layer does not.
What is the starting price of Bitrix24 vs The Layer?: Bitrix24 starts at Contact for pricing. The Layer starts at Contact for pricing.
What are the top alternatives to Bitrix24?: Top alternatives to Bitrix24 include Zoho One, Jira, Hubspot Marketing Hub, Zoho Projects, Zoho Connect.
What are the top alternatives to The Layer?: Top alternatives to The Layer include Bigin by Zoho CRM, Bitrix24, Vtiger, Claritysoft, SalesCRM.

Bitrix24 vs The Layer vs Bigin by Zoho CRM Comparison

Bitrix24

The Layer

Bigin by Zoho CRM

Bitrix24 vs The Layer vs Bigin by Zoho CRM — at a glance

Key differences between Bitrix24 and The Layer

Compare Bitrix24 vs The Layer vs Bigin by Zoho CRM — and walk away knowing which one fits.

Bitrix24

The Layer

Download this Bitrix24 vs The Layer vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Bitrix24, The Layer and Bigin by Zoho CRM Compare on Features?

Compare Bitrix24, The Layer and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Bitrix24 vs The Layer User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions