Act! vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Act! (368) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $30	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.1/10	9.5/10
User Ratings	3.6 (441)	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo

How do Act!, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features	10 Features	16 Features
Unique Features
	Get Quote	Get Quote

What Do Act!, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	$30	$15 , Billed Yearly
Pricing Plans	Not Available	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Act! vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	3.6 (based on 441 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 201 Very Good 82 Good 47 Poor 12 Terible 26	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Act! Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software. High degree of customization, allowing users to tailor layouts and features to meet specific business needs. Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data. Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history. Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours. Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.	Pros and Cons of Freshdesk
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	TSD Groep INEX The Sherman Sheet	Pearson Bridgestone Kern High School District

Media and Screenshots

Screenshots	No screenshots available.	6 Screenshots
Videos	5 Videos	3 Videos

Alternatives

Alternatives	Salesforce Sales Cloud 4.4 monday sales CRM by monday.com Thryv 4.2	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Act! and Freshdesk offer a Free Trial.

Act! is designed for Freelancers, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Act! Starts at $30/User/Month whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to Act! includes Salesforce Sales Cloud, monday sales CRM by monday.com, Thryv, Zoho CRM, ClickUp, Freshsales, Claritysoft, SalesCRM, SalesLab CRM, SimpleCRM, FreeCRM, Client Book CRM, webCRM, CAS CRM, SalesPro CRM and LOGICRM.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Act! vs Freshdesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Act!

Freshdesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Act!, Freshdesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do Act!, Freshdesk, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Act! vs Freshdesk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Act!

Pros and Cons of Freshdesk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure