Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Help Desk Software
LiveAgent impresses with a high rating of 4.7/5 from 1,542 users and a SpotScore of 9.8/10, making it a top choice for those seeking a reliable help desk solution. SysAid matches LiveAgent's SpotScore of 9.8/10, appealing to those who prefer a quotation-based pricing model. Zoho Desk, with its vast user base of 3,462 ratings and a SpotScore of 9.7/10, offers a strong subscription model that attracts a wide range of users.
Help desk software streamlines customer support operations, primarily serving customer service teams in small to medium-sized enterprises looking to enhance their support efficiency and customer satisfaction.
Quick picks for Help Desk Software
- Best overall — LiveAgent
- Best for large user bases — Zoho Desk
- Best for tailored pricing — SysAid
- Best free option — Freshdesk
Who gets the most from Help Desk Software
- 1Customer Support Managers at SaaS companies needing omnichannel ticketing
- 2IT Managers in education or government agencies managing ITSM and asset tracking
- 3Help Desk Agents in e-commerce businesses handling multi-channel customer interactions
How to choose Help Desk Software
If you require strong omnichannel support with easy setup, filter by Free Trial and high user ratings; for enterprise ITSM needs, sort by Enterprise deployment and filter by platforms offering asset management; prioritize solutions with AI automation if agent productivity is key.
Showing 101-120 out of 145
7.9
Spot Score

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What is OfficeAmp?
The OfficeAmp IT Service Management Solution is a web-based help desk system designed to provide a centralized repository for all organization's help desk needs. Its intuitive interface and powerful reporting engine offer greater visibility into the services being delivered to business. The ...
Read more about OfficeAmpStarts from $1/User/Month
7.8
Spot Score

SeQure Internal Employee Helpdesk Software
Efficiently handle employee requests with ease.
Best for: SMB teams · Mid-market · Enterprise
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What is SeQure Internal Employee Helpdesk Software?
SeQure Internal Employee Helpdesk Software is the perfect solution for managing employee requests and concerns. It features the most user-friendly interface, making it easy for anyone to submit IT or non-IT requests in a matter of seconds. All you have to do is scan an asset label or QR code ...
Read more about SeQure Internal Employee Helpdesk SoftwareStarts from $19/Month when Billed Yearly
7.8
Spot Score

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What is Moveworks?
Moveworks is an employee service management platform that simplifies work and transforms the workplace to be more productive for their workers. It offers a single platform with features including, a knowledge base engine, multilingual support triaging, performance dashboards, and integration ...
Read more about MoveworksMoveworks offers custom pricing plan

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7.8
Spot Score

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What is Help Sumo?
Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single application experience, while also reaching out to mobiles, tablets or computers. The solution is cost effective ...
Read more about Help SumoStarts from $19/User/Month
7.8
Spot Score

HelpSpace
Streamlining customer support, one request at a time.
Best for: SMB teams · Mid-market · Enterprise
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What is HelpSpace?
HelpDesk gives a company a place to manage requests made by customers via the internet, phone, by mobile device or by email. It then users to categorize requests, follow up on them and monitor their progress. The help desk can report on completed requests and provide statistics such as how long ...
Read more about HelpSpaceStarts from $10/Month
7.7
Spot Score

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What is CustomerWise?
CustomerWise is a customer service ticket system that makes it easy to respond and track requests and bug and support tickets. Use it to get and stay organized, plus share data with the people who need it most for fast response times. CustomerWise integrates with any existing help desk or issue ...
Read more about CustomerWiseStarts from $20/User/Month
7.7
Spot Score

ManageEngine SupportCenter Plus
Efficient IT service management for your entire lifecycle.
Best for: SMB teams · Mid-market · Enterprise
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What is ManageEngine SupportCenter Plus?
SupportCenter is a highly flexible ITIL based helpdesk solution that provides an excellent basis for the management of the IT Service Desk, whether in SMB or Enterprise organizations. SupportCenter offers powerful features like Single Sign On, Chat Support, Mobile Support, Remedy to ServiceNow ...
Read more about ManageEngine SupportCenter PlusManageEngine SupportCenter Plus offers custom pricing plan
7.6
Spot Score

Pythia
Revolutionizing customer service with AI technology.
Best for: SMB teams · Mid-market · Enterprise
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What is Pythia?
Pythia is the ultimate solution for delivering superior customer service. Our AI-driven platform offers support agents enhanced tools to optimize their customer interaction and power ticket analytics. Features like macro usage and advanced categorization options make it easy to filter and ...
Read more about PythiaStarts from $30/User/Month
7.6
Spot Score

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What is eGain Mail?
eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while delivering the best Help Desk experience possible. The eGain mail software solution is an affordable, ...
Read more about eGain MaileGain Mail offers custom pricing plan
7.6
Spot Score

Sitehelpdesk
Efficient support solutions for every help desk team.
Best for: SMB teams · Mid-market · Enterprise
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What is Sitehelpdesk?
Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...
Read more about SitehelpdeskSitehelpdesk offers custom pricing plan
7.6
Spot Score

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What is Complaints Pro?
Complaints Pro is a robust, easy-to-use customer support software available. The software helps to easily manage organization's customer service requests, knowledge base, quotations, tickets, reports, and more. Manage customers online, or connect to back office applications, including ...
Read more about Complaints ProStarts from $500/Month
7.6
Spot Score

Chorally
Effortless help desk management for your business.
Best for: SMB teams · Mid-market · Enterprise
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What is Chorally?
Chorally is built upon open-source technology and is designed to make online help desk as simple as possible. Plus, developers taken the time to make sure all the data is always backed up; it uses commercial grade Apache Cassandra for an enterprise-quality database and ElasticSearch for full ...
Read more about ChorallyChorally offers custom pricing plan
7.5
Spot Score

IncognitoDesk
Anonymously seeking help with ease and comfort.
Best for: SMB teams · Mid-market · Enterprise
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What is IncognitoDesk?
IncognitoDesk allows clients to remain anonymous while seeking help for their problems, providing them with total convenience. With this product, users will be able to contact their clients before they reach the point of crisis. IncognitoDesk can aid in fulfilling regulatory obligations while ...
Read more about IncognitoDeskStarts from $15/Month
7.5
Spot Score

Aptedge
Revolutionize customer care with AI-powered efficiency.
Best for: SMB teams · Mid-market · Enterprise
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What is Aptedge?
Aptedge is a revolutionary AI-driven solution that harnesses the power of Generative Pre-trained Networks (GPT) to revolutionize customer care. By consolidating knowledge systems and speeding up case resolution times, Aptedge allows companies to optimize their support operations and cut costs. ...
Read more about AptedgeAptedge offers custom pricing plan
7.5
Spot Score

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What is Desk365?
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval-management, ITAM, Microsoft365 integration, Desk365 ...
Read more about Desk3657.5
Spot Score

Ticksy
Streamline customer support and enhance brand reputation.
Best for: SMB teams · Mid-market · Enterprise
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What is Ticksy?
Ticksy is the Help Desk Software that helps companies manage their online presence in the best possible way. With it, user will be able to help customers directly when they can't use their product right away, which in turn will only improve brand image in the eyes of clients. Also, the software ...
Read more about TicksyStarts from $8.33/Month when Billed Yearly
7.4
Spot Score
Support Hub
Revolutionize customer support and improve communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Support Hub?
Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...
Read more about Support HubStarts from $19/Month, also offers free forever plan
7.4
Spot Score

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What is Wisdom?
Wisdom is the easy-to-use software package that makes office run better. With functionality still lacking in most corporate Help Desk Software, this tool is designed to handle all aspects of the customer service experience. By automating tasks, automatically creating call and ticket tracking ...
Read more about WisdomStarts from $89/Month
7.3
Spot Score

Tender Support
Efficiency meets excellence in customer support.
Best for: SMB teams · Mid-market · Enterprise
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What is Tender Support?
Tender Support is a help desk software package designed to provide the efficient customer support possible. The software will allow to store all of the forms, tickets, and notes into a large SQL database for easy searching and retrieval. Through the advanced reporting features of the program, ...
Read more about Tender SupportStarts from $49/Month
7.3
Spot Score

ReplyManager
Effortlessly manage replies and boost customer satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is ReplyManager?
ReplyManager software can be used for any business. It will allow to track the number of replies, view details about each reply, export listings in Excel format, send follow up notes to users without having to constantly search for them by referring to the email they used to contact with. With ...
Read more about ReplyManagerRelated Blogs and Articles for Help Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











