Guest User· asked about 5 months ago

Pros and cons of using zendesk support for community forums?

i’m considering setting up community forums with zendesk support, but i’d love to hear about the pros and cons from others who’ve done it.

Help Desk Software

7 Upvotes1 answer

1 Answer

MeghnaSpotsaas Team· about 5 months ago

Product Marketing

Community forums increase user engagement and let users help each other. They do require active moderation to maintain discussion quality. Managed well, they build a strong support ecosystem.

Accepted