Pinned by SpotsaasGuest User· asked about 7 months ago
How does the ticket management work?
i'm curious about how ticket management functions in zendesk support. can anyone give me a rundown on that?
10 Upvotes1 answer
1 Answer
Founder & Lead Reviewer
Zendesk Support uses a ticketing system that tracks customer requests as tickets. Each ticket can be assigned, prioritized, and tagged for better organization. You can also automate routing and set alerts for certain tickets to maintain timely responses.
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